How to Pay Your Johnson City Water Bill: A Complete Guide

Living in Johnson City, Tennessee means being serviced by the city’s Water & Sewer Services department for your home or business’ water needs Paying your Johnson City water bill on time each month is an essential responsibility This comprehensive guide will explain your payment options, provide tips for avoiding late fees, and outline how to get assistance if needed.

Understanding Your Johnson City Water Bill

Your water bill will arrive by mail each month and includes charges for:

  • Water usage based on metered gallons
  • Basic facilities fee
  • Sewer service
  • Garbage and recycling collection

It will show current charges previous balance, payments received account number, due date, and amount due.

If you don’t receive a bill it does not remove responsibility for payment by the due date. Contact the water department immediately to get a replacement.

When is My Water Bill Due?

Johnson City water bills are due every month on the 10th by midnight. If the 10th falls on a weekend or holiday, the due date is extended to the next business day.

Payments received after the due date will incur a 10% late fee penalty. Failure to pay after multiple late notices will result in water service being disconnected.

To make sure you never miss a due date, sign up for paperless billing and auto-draft payment.

Ways To Pay Your Johnson City Water Bill

Johnson City offers several payment options to provide convenience and flexibility:


The city’s website allows online payments by credit/debit card or e-check. You’ll need your account number and exact balance due. A 2.75% processing fee applies to online payments.

By Phone

Call 877-768-5046 to pay by credit/debit card or e-check over the phone. The automated system is available 24/7 and a processing fee also applies.


Detach the payment stub from your bill and mail with a check or money order to the payment center address before the due date. Allow 7-10 days for mailed payments.

In Person

Bring your bill or account number to pay by cash, check, or money order at:

  • Johnson City Municipal Building (601 E Main St) – 8am to 5pm weekdays
  • Authorized payment locations – hours vary


Sign up to have payments automatically drafted from your bank account each month. Download the auto-draft form online and submit a voided check.

Drop Box

Place a check or money order in the drop box at the Municipal Building after hours or on weekends. Payments are collected daily.

Tips to Avoid Late Water Bill Payments

Follow these tips to avoid late fees and service interruptions:

  • Mark due dates on your calendar and set payment reminders
  • Go paperless – sign up for e-bills to ensure on-time delivery
  • Pay a few days early to account for processing time
  • Know your balance – don’t guess the amount due
  • Select auto-draft or recurring credit card payments
  • Contact the water department immediately if you need an extension

Payment Assistance Programs

If you’re struggling to pay your water bill on time, Johnson City offers programs to help qualified residents:

Bill Extensions

One-time bill due date extensions may be granted if you contact the water department prior to disconnection.

Payment Arrangements

Set up a payment plan to pay your balance over multiple months if eligible.

Hardship Assistance

Low-income customers can receive credits on delinquent bills and reduced rates through Hardship Assistance.

Project Help

Churches and non-profits may sponsor payment of past-due water bills for hardship cases through Project Help.

Reaching out promptly is key – assistance is limited so contact the City Water & Sewer Services department if you anticipate difficulty paying your water bill.

Avoid Water Service Disruption

Johnson City will disconnect water service if a bill is 30 days past due. To restore service, you must pay the full past due amount plus a $25 disconnect/reconnect fee.

Service will be suspended only after multiple late notices and attempts to contact the customer. Disconnection can be avoided by:

  • Paying the past due balance immediately
  • Entering into a payment arrangement
  • Applying for hardship assistance
  • Requesting an extension if you will resolve the balance shortly

New Utility Service Checklist

If you’re establishing new water service with Johnson City as a resident or business, here’s what to do:

  • Apply online or call one week prior to needing service
  • Provide identification and proof of occupancy
  • Pay a deposit based on credit
  • Complete a service agreement
  • Have a responsible adult present at move-in for meter reading
  • Receive first bill within one month and pay by due date

Signing up in advance ensures service is available when you need it. Avoid account hassles by paying bills on time.

Moving Out? Close Your Account

Contact the water department several days before moving out to terminate service. Provide your move out date and forwarding address. Failure to close your account will result in continued billing even if vacant.

Have an adult present during your final meter reading. Pay any final bill within 15 days and expect your security deposit refund 4-6 weeks later.

Johnson City Offers Bill Pay Flexibility

Johnson City Water Bill Pay

Navigation for section Residents

Please take the time to tag your pets and make sure that they are not running loose!

Its our most precious natural resource. Every drop counts… Please remember odds and evens when watering your lawn.

Whether it is a local farmers market or main street businesses, shopping local sustains our community and supports local merchants. A win-win for all!

City Council member George Forbes on paying water bill (**ck that bill)


How to pay Johnson City, NY water bill?

Please click “Pay Online Now” to visit the City’s utility billing customer portal. Through the portal, individuals can access account information and usage, register for account notifications, set up auto pay, and make monthly utility bill payments. Click here for a portal tutorial.

How do I know my water bill?

Query your bill by dialing *888# and select option 2 – Query Bill.

Where does Johnson City, NY water come from?

Johnson City’s water is produced from an abundant underground aquifer using five wells located throughout the Village. These wells are located on North Broad Street, Olive Street, and at our main plant on Camden Street in Westover. The total pumping capacity of these wells is 12,000,000 gallons per day.

Where do I pay my water bill in Laurel Mississippi?

You can pay your water bill by dropping a check in our drop box on the side of City Hall that faces Yates Avenue, OR pay in our offices at City Hall, OR mail your payment to us. You can also pay online from this website.

How do I create a Johnson City Water Department account?

If you already have an account, you just need to login to the Johnson City Water Department site. Johnson City Water Department accepts credit cards, debit, and direct deposit. Click here to login . Want to create a new account? You can create a new account on the Johnson City Water Department website.

What online services does Johnson City offer?

The City of Johnson City is pleased to offer an array of convenient online services. The City accepts e-payments for fees, taxes and fines, and provides electronic services for purchasing event tickets, signing up for Parks and Recreation activities, reserving picnic shelters, and filing Tennessee business taxes. PAY BY PHONE

How long does it take to get water service in Johnson City?

When you move to a new home in Johnson City, you’ll most likely already have running water, but you’ll still need to set up water service with the Johnson City Water Department. Luckily, Johnson City has made it pretty simple with the following online form. Starting service generally takes just two business days.

How much is a water deposit in Johnson City?

Maximum deposit amounts for residential accounts that are inside the city limits of Johnson City are $42 for water, $64 for sewer, $18 for solid waste , and a $6 stormwater fee (if applicable). Deposit amounts for residential accounts that are outside the city limits of Johnson City are for $84 for water, $128 for sewer and $32 for solid waste.

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