A Guide to Paying Your Johnston County Utility Bill Online

Located just south of Raleigh, Johnston County provides water and sewer utility services to thousands of residents and businesses. Paying your monthly Johnston County utility bill is easy and convenient through online payment options offered by the Public Utilities Department.

This comprehensive guide will walk through everything you need to know to pay your Johnston County utility bill online, including:

  • Overview of Johnston County Public Utilities
  • Breakdown of monthly utility charges
  • Step-by-step instructions for online payment
  • Tips for avoiding late fees and service interruption
  • Payment assistance programs

Let’s dive in and learn how to easily pay your Johnston County utility bill online!

About Johnston County Public Utilities

The Johnston County Public Utilities Department handles water and sewer services for unincorporated areas of the county as well as several towns including Archer Lodge, Benson, Four Oaks, Pine Level, Princeton, and more.

The department maintains an extensive network of water mains, wells, treatment plants, pump stations, and other infrastructure to deliver reliable water and sewer services across the county.

Customers receive monthly utility bills for water and sewer usage based on regular meter readings The Public Utilities Department offers online payment options to conveniently pay these bills.

What’s Included in Your Monthly Bill?

Your typical Johnston County utility bill includes charges for:

  • Water usage – Based on the gallons used each month at established rates
  • Sewer usage – Also calculated based on water consumption
  • Base facility charges
  • Taxes and fees

The total amount due each month depends on your household or business water usage. Understanding what comprises your utility bill helps you budget and manage the charges each month.

Paying Your Bill Online

The easiest and most convenient way to pay your Johnston County utility bill is online via the Public Utilities Department website Here’s how it works

Sign Up for an Online Account

First-time online users need to sign up for an account. You’ll need your:

  • Account number
  • Customer ID number
  • Last payment amount

Both IDs are on your monthly paper bill statement.

Log In to Your Account

Go to Pay Water Bills Online and sign in with your new username and password.

Select Bills to Pay

On your account dashboard, you can view and select current bills to pay. Pay oldest bills first to avoid service interruption.

Enter Payment Details

For each bill, enter the payment amount (up to account balance) and submit. Then enter credit/debit card or bank account info.

Get Email Confirmation

Payment processed instantly! You’ll receive a confirmation email and number – hold for your records.

Easy as that! Online payments post to your account within 1-2 business days.

Tips to Avoid Issues

To avoid late fees and potential service interruption when paying online:

  • Pay entire past due balance – not just the current bill.

  • Allow 2-3 days for processing time before your due date.

  • Watch the $250 transaction limit to avoid fees.

  • Contact customer service immediately if you see discrepancies or issues.

Payment Assistance Programs

If you’re experiencing financial hardship and difficulty paying your Johnston County utility bill on time, the following programs may be able to help:

  • One-time payment extensions – For short-term relief.

  • Payment arrangements – Set up a monthly payment plan.

  • Crisis assistance – For emergency utility bill help.

Contact a customer service rep for details on assistance based on your situation.

Paying your Johnston County utility bill is quick and easy through the Public Utilities Department’s online payment system. Just sign up for an account, select your bills, submit payment info, and watch your email for a payment confirmation.

Pay on time, watch for processing delays, and seek assistance if needed to keep your water flowing and avoid disruption of this essential service. Johnston County’s online options make utility bill payment convenient and hassle-free.

Johnston County Utilities Bill Pay

Relief for struggling utilities customers in Johnston County

How do I pay my Johnston County public utilities bill online?

Welcome to Johnston County Public Utilities’ Online Payment service powered by Paymentus. (Recommended browser is Google Chrome) You can pay your bill quickly and easily any time using Visa, MasterCard, Discover or electronic check. Effective May 30, 2023, the bank service fee of $2.15 will be added to your payment of any amount up to $250.00.

What does Johnston County public utilities do?

Provides water and sewer services, payment options, and customer assistance. Johnston County Public Utilities, located in Smithfield, North Carolina, provides essential services to the community. The organization specializes in water and sewer services, ensuring a reliable supply of clean water and efficient wastewater management.

Does Johnston County take payments over the phone?

WE DO NOT TAKE PAYMENTS OVER THE PHONE UNLESS THE AMOUNT EXCEEDS $250.00. *Disclosure of Social Security number: Johnston County is authorized to collect this information to extend credit for services, identify customers and collect debts owed to Johnston County.

How does Johnston County collect debt?

Johnston County will be verifying customer information using the Social Security number through a credit reporting agency. Johnston County collects debt through NC State Tax Refunds and third-party services. Johnston County is an equal opportunity provider and employer. Discrimination is prohibited by Federal Law.

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