How To Pay Your Kentucky Electric Power Bill Online, By Phone, or In Person

Paying your monthly electric bill is an essential task for any Kentucky resident with electric service from Kentucky Power. Kentucky Power offers several convenient options to pay your bill so you can choose the method that works best for your needs. In this comprehensive guide, we will walk through the various ways to pay your Kentucky electric power bill online by phone, by mail or in-person.

Pay Online

If you want to pay your Kentucky Power electric bill, the best and easiest way is to do it online at the Kentucky Power website.

To get started, visit the Kentucky Power website at www.kentuckypower.com and click on “My Account” at the top right. This will take you to the login page. If you already have an online account, enter your username and password and click “Login.”

If you do not have an online account, you can easily set one up by clicking “Register” and providing some basic information like your name, account number, email address, and phone number. Once your account is created, you can login anytime to manage your electric account.

After logging in, you will be taken to your Account Summary page. Across the top menu bar, click on “Bills & Payments. ” Then click on “Pay Your Bill. ” This will open up the payment page.

On the payment page, select whether you want to make a one-time payment or set up recurring payments. One-time payments are perfect for just paying your current monthly bill. Recurring payments allow Kentucky Power to automatically charge your payment method each month so you don’t have to manually pay each bill.

After selecting your payment frequency enter your payment amount and select your payment method. Kentucky Power accepts payments directly from your bank account, debit card, or credit card. Payments from a bank account have no fees while credit and debit card payments have a small transaction fee.

Once you enter all the payment details, review the information to make sure it is correct. Then click “Continue” to process the payment. You will receive a confirmation page and email verifying that your payment was made. It’s that easy!

Pay By Phone

If you prefer to speak to a live representative, you can pay your Kentucky Power electric bill over the phone. To pay by phone, call 1-800-572-1113.

When prompted, select the “Pay Bill” option. You will need to provide your 10-digit account number and street address. The automated system will tell you your current balance due. After that, you can use your bank account number, a debit card, or a credit card to make a payment.

After the payment is processed, you will receive a confirmation number. Be sure to write this down for your records. Paying by phone is quick and straightforward. Many customers appreciate the convenience of paying their electric bill over the phone.

Pay By Mail

For customers who don’t have internet access or prefer not to pay online, sending your payment by mail is an easy option.

To pay by mail, write your 10-digit Kentucky Power account number on your check or money order. Make it payable to Kentucky Power.

Include the payment stub from your monthly bill or write your Kentucky Power account number on the check memo line. This ensures your payment gets credited to the proper account.

Mail your payment at least 5-7 business days before the due date to ensure it arrives on time. Payments received after the due date may incur a late fee.

Send your mailed payments to:

Kentucky Power
PO Box 37332
Boone, IA 50037-0332

Mailing your payment is simple and straightforward. Just be sure to allow enough time for the mail service.

Pay In-Person

For some customers, paying their bill in-person is the preferred method. Kentucky Power offers several pay in-person options across their service territory.

You can pay your electric bill at any authorized Western Union location. Bring your monthly bill or know your 10-digit Kentucky Power account number. Western Union charges a small transaction fee for payments.

In addition, Kentucky Power maintains local office and pay locations in larger towns including Ashland, Hazard, Jackson, Pikeville, Prestonsburg, and Whitesburg. Visit the office during regular business hours to pay your bill in-person.

When paying at a Kentucky Power local office, you can pay by cash, check, money order or debit/credit card. Make sure to bring your monthly bill or know your account number. Paying at a Kentucky Power office lets you talk to knowledgeable staff if you have any questions about your electric service or account.

No matter which option you choose, Kentucky Power offers flexible payment methods to suit your needs and preferences. Pay online for convenience, by phone to speak with a representative, by mail so you don’t have to leave home, or in-person if you prefer to pay at a physical location. Kentucky Power makes it easy to pay your monthly electric bill.

Payment Assistance Programs

If you are struggling to pay your electric bill on time, Kentucky Power offers various payment assistance programs:

• Payment Arrangement Plan – Set up a payment plan to pay your past due balance over an extended timeframe.

• Winter Bill Assistance – Receive up to $300 in bill credits from December 1 to March 31 if you meet income guidelines.

• Assistance Funds – Receive emergency financial assistance from Kentucky Power aid funds and community agencies if you have a disconnection notice.

• Budget Billing – Pay a fixed monthly amount to avoid seasonal spikes and spread costs evenly.

• LIHEAP – Federally funded program providing bill payment assistance, weatherization, and energy-related home repairs for qualifying households.

If you are having trouble paying your bill, contact Kentucky Power as soon as possible to discuss payment assistance options. Prompt action can help avoid service disconnection.

Important Billing Information

• Kentucky Power residential bills are sent monthly and are typically due 21 days after the billing date.

• You can receive billing alerts through email or text when your bill is ready and when it is due. Set up notifications under “Account Settings.”

• Late payments incur a 5% penalty after the due date. Disconnection may occur if past due balances are not paid.

• Service may be disconnected if payment is not received by the disconnection date printed on the billing statement.

• Kentucky Power does not offer budget or levelized billing plans. Your actual usage each month determines your charges.

Paying your electric bill on time is important to maintain uninterrupted service. Kentucky Power offers various ways to pay including online, phone, mail, or in-person. Payment assistance programs are also available if you qualify. Contact Kentucky Power anytime you need help with your electric account.