How to Pay Your Utility Bill in Lorain, Ohio: A Complete Guide

Paying your utility bills on time each month is an essential responsibility for every resident and business in Lorain, Ohio. The city offers several convenient payment options to make it quick and easy to pay your Lorain utilities bill. This comprehensive guide will walk through everything you need to know about paying your Lorain utility bill online, by phone, in person or by mail.

Overview of Lorain Utility Bills

The City of Lorain Utilities Department issues monthly bills for water, sewer and trash services. Bills are mailed out around the 25th of each month and are due by the 17th of the following month to avoid late fees.

Key dates

• Bills mailed around the 25th
• Due date is the 17th of each month
• Late fee applied after the 17th

The utility bill includes charges for water sewer and garbage services based on your usage. There is no tax on Lorain utility bills.

Ways to Pay Your Lorain Utility Bill

The City of Lorain offers several payment options to provide convenience and flexibility

Pay Online

The easiest way to pay is online through the City of Lorain website. You can make one-time payments or set up recurring automatic payments.

To pay online:

• Go to www.cityoflorain.org
• Click “Pay Utilities Online”
• Register for an account or login
• Select your utility account and make payment

Pay by Phone

Call 440-204-2500 and press option 2 to make a payment via the automated phone system. You can pay with a debit/credit card or electronic check.

Pay by Mail

Send a check or money order using the return envelope provided with your bill to:

Lorain Utilities Department
1106 W 1st Street
Lorain, OH 44052-1434

Be sure payment is received by the 17th to avoid late fees.

Pay in Person

Bring payment to the Lorain Utilities Department office at 1106 W. 1st Street. Cash, check, money order and credit/debit cards are accepted.

In person pay hours:

Monday-Friday: 7am – 4pm
Cashier Window: 8:30am – 12pm

AutoPay

Sign up for automatic monthly payments deducted from your bank account. Download the AutoPay form on the city website and submit it with a voided check.

Setting Up an Online Account

Paying online is the most convenient option. Here are step-by-step instructions to set up an online account:

1. Go to www.cityoflorain.org and click “Pay Utilities Online”

2. Select “Register Now” to create an account

3. Enter your information and create a username and password

4. Select “Enroll” to complete registration

5. Select “Add Account” and enter your 11-digit City of Lorain utility account number

6. Create an account alias to identify the account (like your address)

7. Agree to the Paymentus terms and select “Add Account”

Once your account is set up, you can start making online payments.

Making One-Time Online Payments

Follow these simple steps to make a one-time utility payment online:

1. Login at www.cityoflorain.org

2. Select “Pay My Bill”

3. Choose your utility account

4. Enter the payment amount

5. Enter payment method and details

6. Review and submit the payment

You will receive a confirmation email with payment details. The payment will be immediately processed.

Setting Up AutoPay for Recurring Payments

You can automate utility payments by setting up AutoPay through the online system:

1. Login and go to the “Auto Pay” section

2. Select “Add Schedule”

3. Pick your utility account

4. Choose the date and frequency of payments

5. Enter payment method information

6. Agree to terms and select “Submit”

Your payments will be automatically deducted going forward. You can modify or cancel scheduled AutoPay payments at any time.

Going Paperless

You can stop receiving paper bills and access statements electronically.

To go paperless:

1. Login to your online account

2. Go to “Communication Preferences”

3. Select “Paperless”

4. Agree to receive bills electronically

5. Click “Save Preferences”

You will get email notifications when new eBills are ready to view. This cuts down on clutter and is better for the environment.

Getting Account and Payment Assistance

If you have questions or need help with your utility account, contact the Lorain Utilities Department:

• Phone: 440-204-2500 (press option 3 for account help)
• Email: [email protected]
• In person: 1106 W 1st Street, Lorain OH 44052
• Hours: Monday-Friday 8:30am – 4:30pm

The utility office can help with billing questions, making payments, setting up your account, arranging payment plans if needed and more.

Avoid Late Fees and Disconnection

To avoid penalties and service interruptions, be sure to pay your utility bill in full by the 17th of each month. If you cannot pay on time, call the utility office immediately to make arrangements. Important bill pay dates:

• Bills sent around the 25th of each month
• Payment due by the 17th
• Late fee applied after the 17th
• Services disconnected if still unpaid after due date

Sign up for automated payments or calendar reminders so you never miss a payment due date. Communicate with the utility office if you anticipate having trouble making a payment by the deadline.

Summary of Paying Your Lorain Utility Bill

Paying your Lorain utility bill is quick and easy through the available online, phone, mail and in-person options:

• Pay online for convenience and to go paperless
• AutoPay automatically deducts payments
• Pay by phone using the automated system
• Mail payment with your bill stub
• Pay in person at the Lorain Utilities office
• Avoid late fees by paying by the 17th

Keeping your City of Lorain utilities account current ensures uninterrupted service while avoiding penalties. Use this guide to choose the payment method that fits your needs and pay your Lorain utility bill smoothly each month.