Having clean, reliable water and sewer service is essential for every home and business. That’s why it’s important to pay your Macon Water Authority (MWA) utility bill on time each month. This guide will walk you through the various ways to pay your MWA bill, from online payments to in-person and mail options. We’ll also provide tips on avoiding late fees, setting up autopay, budget billing, and more.
Overview of Macon Water Authority
The MWA provides water, wastewater treatment, and stormwater management services to over 180,000 residents in Macon-Bibb County, Georgia. They pride themselves on delivering high-quality water and reliable service.
As a customer of MWA you receive a monthly bill for your water and sewer usage. It’s crucial to pay this bill by the due date to avoid any service disruptions. MWA offers various payment options to make it quick and easy.
Benefits of Paying Your Bill on Time
Paying your MWA bill by the due date provides several advantages:
- Avoid late payment penalties and fees
- Prevent service disconnection or shutoffs
- Maintain positive credit history and avoid collections
- Continue enjoying uninterrupted water/sewer service
- Avoid time spent resolving issues from non-payment
- Ensure adequate funding for MWA operations and infrastructure
Paying on time is a win-win – MWA can continue providing quality service and you keep the water flowing at your home or business.
How to Pay Your MWA Bill
MWA offers numerous payment options for customer convenience:
Pay Online
The fastest and most popular way to pay is through MWA’s online bill pay system. You can make secure online payments 24/7 using your checking account, credit card or debit card.
To get started, first create an online account with your account number. Then you can log in anytime to view your balance and make payments. You can also set up convenient autopay.
Pay by Phone
Call 1-844-517-9741 anytime to pay your MWA bill through their automated phone payment system. Just have your account number and payment info ready.
Pay by Mail
Mail a check or money order payable to “Macon Water Authority” to
Macon Water Authority
P.O. Box 100037
Atlanta, GA 30348-0037
Be sure to include your 6-digit MWA account number on the payment. Allow 5-7 days for mail delivery.
Pay in Person
You can pay at MWA Headquarters located at:
790 Second Street
Macon, GA 31202
Payments can be made at the walk-up window or drive-thru. A night drop box is also available.
Pay at QuickPay Location
For convenient in-person payments, you can pay your bill at over 15 Kroger, Walmart and check cashing stores in the Macon area. Bring your MWA account number and cash/card to any QuickPay location.
Enroll in Autopay
For hassle-free payments, enroll in autopay through your online account. Your bill will be automatically paid from your bank account each month.
Avoid Late Fees and Disconnection
If you miss paying your MWA bill on time, you may incur penalties:
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Late Fee – 10% of your past due balance, up to $10 maximum per month
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Disconnection – Water service shut off after 15 days past due. Reconnection fee of $50 applies.
To avoid fees and disruption, pay your bill by the due date or call MWA immediately if you’ll be late. They may be able to provide an extension or payment plan if you communicate proactively.
Payment Assistance Programs
If you are having trouble paying your bill due to financial hardship, MWA offers assistance:
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Payment Arrangements – Set up a personalized payment plan to pay your balance over time.
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Bill Round Up Program – Round your bill up to donate to customers in need.
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Project SHARE – Contribute funds or apply for assistance paying bills.
Contact MWA to learn more about these programs if you are struggling to pay.
Setting Up Autopay
We highly recommend setting up autopay through your online MWA account for maximum convenience. Here’s how it works:
- Log into your account and select “AutoPay Program”
- Choose your payment method – checking account or credit/debit card
- Pick your payment date – either your bill’s due date or other day.
- Review and submit the autopay agreement
Once enrolled, your bill will automatically be paid on time each month, giving you peace of mind. The payment date or method can be changed anytime through your account.
Choosing the Budget Billing Plan
If you want more predictable bills, MWA offers Budget Billing to even out payments over the year. You pay the same amount each month based on your average annual usage.
To enroll, your account must be in good standing. Log in online and switch your plan to Budget Billing. Your monthly payment amount will then be calculated and remain constant over the next 11 months.
On month 12, your account is “trued up” – any credit or owed amount is applied to reset your averages for the next year.
Key Takeaways for Paying Your Bill
We’ve covered the full range of options for paying your Macon Water Authority utility bill:
- Pay online for fastest processing 24/7
- Autopay automatically pays your bill on the due date
- Budget Billing gives you fixed monthly payments
- Avoid late fees by paying on time or contacting MWA immediately if you’ll be late
- Payment assistance programs are available if you’re facing financial hardship
Paying on time ensures continuous water service while keeping MWA infrastructure operating smoothly. Choose the payment method that works best for your needs. MWA’s online account management provides the ultimate convenience.
We are here to serve you
Need assistance? Our team is dedicated to providing you with excellent customer service, while assisting you with your water, sewer, and stormwater needs.
Contact customer service at (478) 464-5600 Monday – Friday 8 a.m. – 5 p.m. EST. For After-hours emergencies, contact (478) 464-5656.
We make it simple to pay your MWA bill online.
Access your account to submit requests, view monthly consumptions, and more.
Find the best option to pay your bill, whether it’s by mail or at a QuickPay location.
If you have questions about billing, service, or something else, we make it easy to find the answers you need.
Contact us immediately if you see or suspect a problem such as:
- Sanitary Sewer Overflow
- Water Main Break
- Stormwater Issues
- Service Interruption
Call 478-464-5600 to Report a Problem to the MWA.
The MWA is committed to transparency, ensuring the public is connected to the latest news, rate changes, board meeting minutes, and more.
Who’s not paying the Macon Water Authority? #water #bills #maconga #news
How do I pay my Macon Water Authority Bill?
Macon Water Authority Menu Search for: Close the search popup Customer Service Open Customer Service Online Bill Pay Check Your Account Payment Options
What is the Macon Water Authority customer service department?
The Macon Water Authority’s Customer Service Department helps our citizens navigate: Our Customer Service Department is dedicated to providing prompt, friendly service to answer any of your questions about your service. On average, the MWA Customer Service Department handles:
How do I set up a Macon Water Authority account?
Customers can call the Macon Water Authority at 478-464-5600 to establish an account before the start date for the requested service. In some instances, the Macon Water Authority does offer same-day service connections for an additional $35 charge. Contact MWA Customer Service Representatives at 478-464-5600.
Does the Macon Water Authority offer same-day service?
In some instances, the Macon Water Authority does offer same-day service connections for an additional $35 charge. Contact MWA Customer Service Representatives at 478-464-5600. Most applications can be completed over the phone.