Paying your water bill to the city of Madison, Mississippi doesn’t have to be a hassle The city offers a convenient online payment system that makes it easy to review charges, check usage, and submit payment from anywhere This guide will walk through the process of setting up and using online bill pay for Madison water bills. We’ll also cover tips to avoid late fees, payment history access, and troubleshooting common issues.
Overview of Madison’s Online Water Bill Payment
People and businesses inside the city limits of Madison can get water from the city’s water utility. You can securely view and pay your water bill online instead of mailing checks or going to city hall. Key features include:
- Payments processed instantly when submitted before 3 PM on business days
- Avoid late fees by paying anytime before your due date
- View current charges and usage before making a payment
- Access up to 2 years of billing and payment history
- Schedule future auto-pay dates for recurring payments
- Go paperless by opting out of mailed paper bills
Paying online is more convenient and gives you greater visibility into your water usage and billing cycles. There is no fee for online payments.
Step-by-Step Guide to Paying Water Bill Online
Follow these steps to pay your Madison water bill through the online payment portal
1. Set Up Your Online Account
First, you’ll need to register your water account on the city of Madison website. Visit wwwmadisonthecity.com and click on “Pay Water Bill” under Public Works.
Enter your 10-digit account number, full name, service address, and email address after clicking “New Users.” Create a password and security questions.
2. Log Into the Payment Portal
Go back to the Madison city website and click “Pay Water Bill”. Enter your account number and password to log in.
Review your current bill amount, previous balance, payments made, and water usage. Check for any discrepancies.
3. Enter Payment Details
Select “Make Payment” and choose whether to pay the full balance or a partial amount. Note: Any remaining balance will stay outstanding.
Enter your debit/credit card details. Make sure all information like card number, expiry date, and CVV are correct.
4. Confirm and Submit Payment
Carefully review the payment amount before submitting. Check the fee is $0.00. Then click “Submit Payment” to process it.
The confirmation page will display your payment details and reference number. Your account balance will reflect the updated amount paid as well.
5. Check Payment History
To view your past bills and payment history, log into the portal and click on “View bills and payment history”. You can access up to 2 years of records.
Check that your recent payment was processed and your account balance reflects that correctly. Contact the city if any discrepancies.
Tips for Paying Madison Water Bill Online
Follow these tips to ensure smooth online bill payment:
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Pay a few days before the due date in case of processing delays
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Set payment reminders to avoid forgetting and getting penalty fees
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Carefully review charges each month before paying
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Update your payment method right away if your card details change
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Check your usage – report any spikes promptly
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Enable text/email alerts for reminders and past due notices
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Keep your login credentials private and secure
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Consider going paperless with e-bills to reduce clutter
Troubleshooting Issues with Online Bill Payment
While rare, here is how to troubleshoot common hiccups:
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Declined payment – Verify your card has enough balance and try again or use a different card.
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Missing payment – Contact the city to trace it if not processed within 2 days. Check spam folder too.
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Incorrect amount – Immediately submit the remaining balance through the portal.
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Late payment – Call the city to explain it’s a one-time mistake and request a fee reversal.
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Locked account – Use forgot password or call the city to unlock your access.
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Other issues – Try a different browser or device. Reach out to the city for persistent problems.
Frequently Asked Questions
Here are answers to common questions about paying Madison water bills online:
Are there any fees to pay online?
No, the city of Madison does not charge any processing fees for online bill payment.
When will my online payment be processed?
Payments made on business days before 3 PM are processed same day. Allow 2 days for weekends or holidays.
How do I check previous water bills and payment history?
Log into the online portal and click “View bills and payment history” to access up to 2 years of records.
What if I made a late payment by mistake?
Contact the city water department right away and request them to reverse any late fees since it’s a one-time error.
How do I change the card on my online bill pay account?
Log into your account, go to payment methods, and update your card details to change it.
Conclusion
Water and Sewer Rates
Download the EyeOnWater.com app. You will need your zip code and full 15 digit PRVWSD water account number. Follow the instruction to create an account. This access will give you detailed account usage information.
Usage: between 3,000 – 3,999 gallons
Minimum Water Bill (3,000 gallons): $14; Minimum Sewer Bill (3,000 gallons): $16 Volumetric Charge for Water per 1,000 Gallons after the First 3,000: $5.50 x 0 = $0 Volumetric Charge for Sewer per 1,000 Gallons after the First 3,000: $7.50 x 0 = $0 Regional Sewer Charge Rate per 1,000 Gallons: $4.75 x 3 = $14.25
Total: $44.25
Usage: between 4,000 – 4,999 gallons
Minimum Water Bill (3,000 gallons): $14; Minimum Sewer Bill (3,000 gallons): $16 Volumetric Charge for Water per 1,000 Gallons after the First 3,000: $5.50 x 1 = $5.50 Volumetric Charge for Sewer per 1,000 Gallons after the First 3,000: $7.50 x 1 = $7.50 Regional Sewer Charge Rate per 1,000 Gallons: $4.75 x 4 = $19.00
Total: $62.00
Usage: between 5,000 – 5,999 gallons
Minimum Water Bill (3,000 gallons): $14; Minimum Sewer Bill (3,000 gallons): $16 Volumetric Charge for Water per 1,000 Gallons after the First 3,000: $5.50 x 2 = $11 Volumetric Charge for Sewer per 1,000 Gallons after the First 3,000: $7.50 x 2 = $15 Regional Sewer Charge Rate per 1,000 Gallons: $4.75 x 5 = $23.75
Total: $79.75
Payments are accepted at the main office located at 115 Madison Landing Circle, Ridgeland
Please fill out this form for a sewer adjustment if:
- You had a broken pipe or a leak on your side of the meter which resulted in a higher than average sewer amount.
Please fill out this form for a water adjustment if:
- You had a leak on your side of the meter and
- The leak was due to unforeseen circumstances, and
- You did not enjoy the benefit of the water.
*Water adjustments can only be made by the PRVWSD Board’s Water/Sewer Billing Review Committee, which meets once a month.
Please note that leaky toilets generally do not qualify for adjustments.