How to Pay Your Mississippi Power Bill by Phone

Paying your monthly electric bill is an essential part of being a Mississippi Power customer. While online payments are convenient, some customers may prefer to pay by phone. In this comprehensive guide, we’ll walk through how to pay your Mississippi Power bill quickly and easily over the phone.

Overview of Mississippi Power

Mississippi Power is an electric utility company in southeast Mississippi that serves more than 190,000 customers. It is owned by Southern Company. Their service area includes 23 counties and big cities like Pascagoula, Gulfport, and Hattiesburg.

As the largest subsidiary of Southern Company, Mississippi Power operates a diverse power generation mix including natural gas, coal, oil, solar energy and more. They are committed to delivering reliable, affordable electric service while pursuing innovative energy solutions.

Mississippi Power Billing and Payment Options

Mississippi Power offers customers many options for managing billing and payments:

• Online account access – Register at mississippipower. com to view bills, make payments, set up alerts and more.

• Mobile app – Download the free Mississippi Power app to pay on your phone or tablet

• Message-based phone system—Call 601-368-5000 at any time to see your balance and make a payment.

• Customer service agents – Speak to an agent Monday-Friday from 8 AM to 5 PM at 800-532-1502.

• Authorized payment locations – Pay in person at over 1,500 retail stores.

• By mail – Send check or money order payments to the remittance address.

Pay by Phone with BillMatrix

The quickest way to pay your Mississippi Power bill by phone is through BillMatrix. BillMatrix is a third-party payment processing service that allows customers to pay their utility bills over the phone.

To pay your Mississippi Power bill with BillMatrix:

• Call 800-834-2073
• Select your language preference
• When prompted, enter your 10-digit Mississippi Power account number
• Choose an amount to pay
• Provide your debit or credit card information
• Your payment will be processed immediately

BillMatrix charges a $1.99 convenience fee per transaction that will be added to your payment amount. All major debit and credit cards are accepted including Visa, Mastercard, Discover and American Express.

Pay by Phone with Customer Service

You can also speak with a Mississippi Power customer service agent to assist you in making a payment over the phone:

• Call 800-532-1502 Monday-Friday from 8 AM to 5 PM
• Provide your account information to the agent
• They will take your payment details and process the transaction
• An agent assisted payment fee of $2.50 will be applied

Customer service allows you to ask any questions about your bill while making your payment. However, hold times can be longer than the automated BillMatrix system.

What Information is Needed to Pay by Phone

Have these account details on hand when paying your Mississippi Power bill by phone:

• Account number – This 10-digit number is printed on your monthly statement.
• Service address – The address where your electric service is active.
• Payment amount – The total you wish to pay toward your balance.
• Payment information – Your debit/credit card number, expiration date and CVV code.

Confirming your account details ensures the payment is applied accurately.

Payment Receipt and Confirmation

Whether you use BillMatrix or customer service, you will receive a payment confirmation with transaction details. Save this receipt as proof of your payment. The amount will also be reflected on your next Mississippi Power bill.

You can also log into your online account to view your payment history and confirm the phone payment was processed as expected.

Avoid Late Fees with Prompt Payment

Mississippi Power bills are due by the date printed on your monthly statement to avoid penalties. Late fees are 5% of your total unpaid balance or $10, whichever is greater.

Paying promptly by the due date keeps your account in good standing and prevents expensive late fees. If you need help paying on time, consider enrolling in budget billing or a payment plan.

Set Up Recurring Payments

For hassle-free payments each month, enroll in auto pay through Mississippi Power. Your payment will be automatically drafted from your bank account on the due date.

You can enroll in auto pay when registering your online account. Or call customer service at 800-532-1502 to have a representative assist you in setting up recurring payments over the phone.

Contact Customer Service with Billing Questions

If you have any questions or concerns about charges on your Mississippi Power bill, customer service agents are available to help at 800-532-1502. They can explain billing policies, payment history, rate increases and any other account inquiries.

Keeping your contact information up to date ensures you receive important service notifications. Let Mississippi Power know if your phone number, email or mailing address changes.