Paying your bill on time every month is an essential responsibility as a customer of Muncie Sanitary District. This municipal utility provides vital sewer, stormwater, and wastewater treatment services for homes and businesses across Muncie, Indiana Muncie Sanitary District offers various convenient payment options to fit any schedule or preference Read on to learn the different ways to pay your Muncie Sanitary District bill.
Overview of Muncie Sanitary District
Muncie Sanitary District is the utility that provides sewer, stormwater management, water treatment, and other environmental services on behalf of the City of Muncie, Indiana As a customer, you likely receive a monthly bill for
- Sewer service and maintenance fees
- Stormwater drainage fees
- Water pollution control facility charges
This bill ensures that when you flush, shower, wash dishes, or rely on drainage systems, the wastewater is safely treated and managed. Muncie Sanitary District processes over 11 billion gallons annually!
Monthly Billing and Due Dates
Muncie Sanitary District bills residents monthly, with bills typically sent by the 10th of each month. Payment is due by the end of that same month to avoid late fees. For example, if you receive your August bill by August 10th, payment must be submitted by August 31st.
Review your monthly bill closely to identify the exact due date each month. Mark your calendar with due dates as soon as you receive the bill to remember to pay on time. Late payments face a 10% penalty fee.
Ways to Pay Your Muncie Sanitary District Bill
Muncie Sanitary District offers various payment options to provide value, efficiency, and convenience for customers:
Pay Online
The easiest way to pay is online through the Muncie Sanitary District website. You can make secure online payments by credit card or electronic check. Just have your account number handy.
Pay by Phone
Call 1-844-843-5919 to make automated credit card or electronic check payments over the phone using the interactive voice response system.
Pay by Mail
Mail paper checks or money orders to:
Muncie Sanitary District
Attn: Utility Billing
300 N. High Street
Muncie, IN 47305
Write your account number clearly on the payment to ensure proper processing. Allow 7-10 days for mail delivery.
Pay in Person
Bring cash, checks, or money orders to pay your bill in person at the Muncie Sanitary District office at 300 N. High Street in Muncie. Office hours are Monday-Friday 8 AM to 4:30 PM.
Auto Bill Pay
Enroll in recurring automatic bill payments from your bank account via ACH transfer. Payments are processed on the due date monthly so you never forget.
Drop Box
Deposit your payment check or money order into the drop box located out front of the Muncie Sanitary District office. Payments left in the box by 8 AM are processed same-day.
With these options, paying your Muncie Sanitary District bill can easily fit your schedule and preferences each month.
Tips for Paying Your Bill On Time
Follow these tips and best practices when paying your Muncie Sanitary District bill:
-
Enroll in paperless e-billing to receive due date reminders and access your bill online 24/7.
-
Pay online and enroll in autopay to ensure your bill gets paid automatically each month by the due date.
-
If paying by mail, send your payment at least 7-10 days before the due date to ensure it arrives on time.
-
Pay early in the billing cycle as soon as you receive the bill—don’t wait until the due date approaches.
-
Mark the due date on your calendar and set bill pay reminders on your phone when you get your monthly bill.
-
If you anticipate issues paying on time, contact Muncie Sanitary District right away to discuss payment plan options before the due date passes.
Paying on time every month prevents late fees, penalties, service disruptions, and other headaches.
Review Your Monthly Bill Charges
When you receive your bill from Muncie Sanitary District each month, take a moment to review the charges and understand what you’re paying for. Your bill may include:
Sewer Charges: This covers sewer system maintenance and wastewater treatment services based on your water consumption.
Monthly Stormwater Fee: This fixed fee helps pay for Muncie’s stormwater management system. It varies based on property type.
Water Pollution Control Facility Charges: Fees for operation of the wastewater treatment plant, based on your water usage.
If you notice any sudden spikes or discrepancies in your charges, contact Muncie Sanitary District right away to understand what may have changed or caused the difference.
Understand Billing Cycles and Meter Reads
Muncie Sanitary District bills residents monthly based on actual water meter readings. Meters are read around the 25th of each month, and bills are issued within the first 10 days of the following month.
For example, your March meter reading would occur around March 25th. The March usage would then be billed on the April bill you receive in early April, which has an April 30th due date.
This billing cycle repeats monthly to bill you for your actual usage each month. Pay attention to the service period indicated on each bill.
Avoid Service Shutoff for Non-Payment
If your Muncie Sanitary District bill remains unpaid for multiple billing cycles, your services could eventually be shut off due to non-payment. This will disrupt your sewer service and can be very expensive and time-consuming to restore.
To avoid shutoffs:
-
Pay on time every month, even partial payments if needed.
-
Contact Muncie Sanitary District immediately if you anticipate falling behind on payments to discuss payment plans or assistance programs.
-
If you receive a shutoff notice, pay the past due amount right away or call to make arrangements.
Don’t let an outstanding balance escalate to the point of shutoff. Communicate with Muncie Sanitary District early about any payment difficulties so they can help find solutions.
Payment Assistance Programs
If you are struggling financially and unable to pay your Muncie Sanitary District bill, assistance programs are available, including:
-
LIHWAP: The Low-Income Household Water Assistance Program provides federal money to help pay water and sewer bills for qualifying low-income residents.
-
Project SAFE: Muncie Sanitary District partners with social services agencies to provide one-time crisis payments toward delinquent bills through Project SAFE.
-
Payment Plans: Muncie Sanitary District can put you on a monthly payment plan tailored to your financial situation to pay down a past due balance gradually while keeping services on.
Reach out to Muncie Sanitary District about these and other programs if you are behind on your bill and need help. Don’t let an unpaid balance put your essential sewer services at risk.
Moving In or Out of Muncie? Notify Muncie Sanitary District
If you are establishing services with Muncie Sanitary District when moving into a new home in Muncie, you will need to start a new account. Contact their office to provide your move-in date and service address. Garbage and recycling services will also need to be established through Redi-Set-Go.
And when moving out of Muncie, remember to close your Muncie Sanitary District account so billing stops. Provide them with your move out date and forwarding address for your final bill.Stopping service without notice can result in ongoing phantom charges on your account.
Exceptional Service Supporting Muncie
Reliable wastewater management provided by Muncie Sanitary District is an essential service that greatly impacts public health and the environment. Yet it often goes unnoticed when functioning smoothly. Paying your Muncie Sanitary District bill promptly each month helps support continued service excellence and system investments that benefit the entire Muncie community. Take advantage of convenient payment options like online bill pay to maintain a current, paid-up account.
How can I pay my bill? You can pay your bill by:
Mailing a check to: Muncie Sanitary District, P.O. Box 2605, Fort Wayne, IN 46801
Visiting City Hall: A drop box is available to you at all times outside near the Northeast entrance of City Hall located at 300 N High St Muncie, Indiana 47305.
Using Our Online Bill Payment: To access e-Pay at no charge, click on the “Pay A Bill” button on the top right corner of your screen. Upon completing your information and clicking “Submit Payment,” your transaction will be approved and a confirmation page will appear that you may use as a receipt.
Using our Toll-Free Number: You can pay your bill over the phone 24 hours a day, 7 days a week, at no charge by dialing 855-984-1201.
We accept personal checks, debit and credit cards (Visa, Mastercard, and Discover), Google Pay, Paypal, Paypal Credit, Venmo (for mobile payments only), and via automatic payment withdrawal from your bank account. PLEASE NOTE! Beginning July 1st, sewer bills paid via credit card will include a processing fee of 3.25%. Customers may pay via ACH or e-checks to avoid credit card processing fees. Learn how to switch to ACH payments here.
To enroll in automatic payment, complete, sign, and mail to us the ACH Authorization Form (download PDF). Mail the form to: Muncie Sanitary District, 300 N. High Street, Muncie, IN 47305. You may also call (765) 747-4894 to have an authorization form mailed to you.
When you enroll in automatic payment withdrawal, we will continue to send a sewage bill, which will be marked “Automatic Withdrawal–Do Not Pay.” The wastewater charge will be listed to advise you of how much you should deduct on your bank account ledger. Your payment will be automatically deducted on the due date.
We have now added the option of making payments at Walmart North and South locations and Pay Less Supermarkets on McGalliard and Tillotson.
Have questions? Please contact the Utility Billing Department.
What is an e-Bill?e-Bill (Electronic Billing) is an alternative to receiving paper bills. In lieu of receiving a paper bill, your sewage bill will be emailed to you every month. The e-Bill contains all information normally represented on the paper sewage bill. Try the e-Bill! If you want a paper bill again, just email us and paper bills will resume. Call us at (76 747-4894 if you have questions.
When a customer’s account falls past due, a delinquent notice is sent to either the property owner and/or tenant to warn that the delinquency may result in the property being tagged for water shut-off. Once this occurs, the customer has until the shut-off date on the yellow tag to pay the balance in full.
When the accounts become inactive and a balance is still due, then we will either place a lien against the property or turn it over to Atlas Collections.
If the owner is issued a sewage lien, then the liens are given to the Delaware County Treasurer’s office to collect with property taxes. If the lien is not paid to the County Treasurer, it is collected in the annual tax sale. Indiana Code 36-9-23-33 mandates the delinquent collection process, and it is expensive for the delinquent customer.
If the delinquency is given to Atlas Collections, then the owner will need to contact the Atlas Collections office at 765-751-3244 for any questions or concerns regarding the sewage account.
To avoid having this happen to your delinquent account, it is necessary that you contact us immediately after receiving your initial bill so that you may make arrangements with our billing office to make payments to us on your account.
Muncie Sanitary District Stormwater Management Municipal Employee Training
How does the Muncie sanitary district billing work?
The Muncie Sanitary District strives to provide quality customer service throughout all departments of the District. Billing is made easy by accepting all major credit cards, offering automatic withdrawal from a bank account, or allowing people to pay in person in the billing office.
How many 96 gallon toters does the Muncie sanitary district provide?
The Muncie Sanitary District supplies each dwelling and non-dwelling unit with up to 2 free 96 gallon toters. Toters are given to customers to use for collection and are the property of the Sanitary District. If you need to request a new toter, replacement toter or need a new lid please call our Sanitation Department at 765-747-4865.
How do I contact the Muncie sanitary district?
Contact the Muncie Sanitary District – www.munciesanitary.org- for the following services: Trash Pickup Recycling Street Sweeping Drain Cleaning Wastewater
What services does Muncie sanitation offer?
Muncie Sanitation employees work hard to keep our streets clean year-round. Each week district customers receive the following curbside services: trash collection, recycling, bulk item, and tree limb collection, and white good (appliance) collection.