How to Pay Your City of Waco Water Bill: A Step-by-Step Guide

As a resident of Waco, having access to clean reliable water from the city utilities is essential. But the City of Waco’s water bill payment options can be confusing. That’s why I’ve created this comprehensive guide walking through how to pay your City of Waco water bill.

Whether you want to pay online, by phone, by mail or in person, I’ll explain the process in easy-to-follow steps. Having your water service continue without disruption depends on paying on time, so read on for all the details.

First, let’s look at your Waco water bill and see what information you should pay attention to.

Understanding Your City of Waco Water Bill

When you receive your monthly City of Waco water bill, take a moment to review it carefully. Here are the key pieces of information to look for:

  • Account number
  • Service address
  • Previous balance
  • Current water usage and charges
  • Wastewater usage and charges
  • Total amount due
  • Due date

Having all these billing details ensures you pay the proper amount owed by the due date,

Know All the Waco Water Bill Payment Options

The City of Waco offers several convenient ways to pay your water bill, including

  • Online: You can pay at any time on the My Waco Water website with a credit or debit card or bank account.

  • Phone – Call the City of Waco automated phone payment system.

  • Mail – Send a check or money order with your payment stub.

  • In person – Pay with cash, check or card at the Waco Water Office.

  • Retailers – Pay at local H-E-B store customer service counters.

Review these options and choose the most convenient method for you. Many customers appreciate the ease of paying online.

Step-by-Step Guide to Paying Online

Paying online via My Waco Water at is fast, simple and secure. Follow these steps:

  1. Go to the website and click “Pay Bill”

  2. Enter your 10-digit account number found on your bill

  3. Input your service address house number

  4. Select payment method like credit card or bank account

  5. Input your card details and billing information

  6. Carefully review the payment amount

  7. Click “Continue” to submit payment

  8. Get a confirmation number for your records

Paying online takes just a few minutes and lets you avoid mailing delays or trips to the Water Office.

How to Pay Your Water Bill by Phone

In addition to the website, you can pay your City of Waco water bill using the automated phone payment system.

To pay by phone:

  1. Call 254-299-CITY (2489)

  2. Follow the prompts on the automated system

  3. Enter your 10-digit account number

  4. Choose to pay with credit card or bank account

  5. Authorize the payment amount

  6. Get a confirmation number at the end

This is a handy option for paying your bill quickly on the go.

Paying Your Water Bill by Mail

If you prefer to mail your payment, here are the steps:

  • Wait to receive your paper bill by mail

  • Fill out the payment slip fully with your account number

  • Make your check payable to “City of Waco”

  • Write your account number on the check

  • Mail at least 5 days before the due date

  • Use the provided return envelope to send to: PO Box 2649, Waco, TX 76702

Mailing a paper check lets you have a payment record. Just allow extra time for postal delays.

Setting Up Convenient Auto Pay

The easiest way to avoid forgetting payments is to sign up for auto pay through My Waco Water. This automatically deducts your water bill from your specified bank account each month.

To set up auto pay:

  1. Login to My Waco Water

  2. Click on “Manage Payment/Billing Options”

  3. Select “Manage AutoPay”

  4. Enter your bank account information

  5. Pick the date to withdraw payments every month

Once enrolled, your water bill will be paid automatically on time.

What Happens If You Miss a Payment

It’s important to know what can occur if you accidentally forget or miss paying your Waco water bill:

  • A late fee of 10% will be added if not paid within 15 days of the due date

  • After 30 days past due, you’ll get a reminder notice

  • If still unpaid after 60 days, your water service may be disconnected

Avoid any service disruptions by paying on time. Contact the City immediately if you anticipate issues paying your bill.

Get Answers to Your City of Waco Water Bill Questions

If you ever have any billing questions, the Waco Water Office staff is available to help at 254-299-2489 or [email protected]. Some reasons to contact them include:

  • You think there is a mistake on your bill
  • You want to check your account balance
  • You need help setting up auto pay
  • You want to change your due date
  • You need a payment extension

The City of Waco Water Office can explain your bill, take a payment, and answer any other questions.

City Of Waco Water Bill Pay

Rainfall & Impact to Lake Waco

  • For the greatest impact to Lake Wacos water level, we need rainfall in its watershed. The watershed is a 90-mile stretch of water (the Bosque River) northwest of our lake. It is an area of land that drains or “sheds” rainfall into other bodies of water like rivers, creeks or lakes.
  • However, not all water from a watershed flows out, so we need enough rain to saturate the groundwater and then run off into the lake. The health of Lake Waco depends on the watershed.
  • The current lake level and upcoming forecasts determine the severity of our water restrictions. (Follow lake levels here.)

Did you know…

  • Shower (per minute): 2.1 – 2.5 gallons
  • Bath: 36 – 50 gallons
  • Toilet flush: 1.6 – 3 gallons (older toilets) / 1.28 gallons (newer WaterSense toilets)
  • Washing machine (per load): 15 – 45 gallons
  • Dishwasher (per load): 6 – 16 gallons
  • Faucet (per minute): 1 – 2.5 gallons (standard) / 0.5 – 1.5 gallons (WaterSense)
  • Outdoor watering (per hour): 7 – 10 gallons (standard hose) / 1 – 7 gallons (drip irrigation)
  • Leaky faucet (per day): Up to 20 gallons
  • Brushing teeth (with tap running): 1 – 2 gallons
  • Shaving (with tap running): 3 – 7 gallons

Check out the conservation tips below for everyday ways to save water. The more you save, the less you pay PLUS our water supply lasts longer! Share these tips with others!

  • No wipes, paper towels, diapers or trash should ever be flushed down the toilet.
  • Take shorter showers.
  • Turn off the tap while you soap, shampoo, brush your teeth and shave.
  • Only run your washing machine and dishwasher when they’re full and don’t over-soap to reduce the amount of rinsing you need.
  • Only two tablespoons of detergent will clean 12 pounds of clothes!
  • Defrost food in the refrigerator instead of under running water.
  • Use a broom to clear leaves and grass clippings from your sidewalks and porches, instead of a hose.
  • Put the clippings around your flowers and shrubs as mulch.
  • Learn about composting and give it a try to reduce evaporation from your topsoil.
  • Learn about rainwater harvesting to reuse water for gardening, pools and more.
  • Consider zeroscaping and plant drought resistant, native plants and succulents. You’ll have some beautiful landscaping and save time on maintenance, too.

Lake Waco Water Levels

*this data is updated daily from ⁠

How to Pay Your City of Waco Water Bill


How do I pay my Waco water bill?

You can pay by phone at (254) 299-CITY (2489) with Visa, MasterCard or Discover.

How do I set up water in Waco?

For new residential or to transfer service, call (254) 299-CITY (2489). Please allow one business day for set up. Texas drivers license number and social security number needed. $50 service fee and $12.50 solid waste administration fee will be added to a new residential service bill.

How much is water in Waco, Texas?

Inside City Limits
Outside City Limits
0 – 3000 gallons
3001 – 8000 gallons
8001 – 15,000 gallons
15,001 – 25,000 gallons

How do I contact Waco City Water Department?

For issues on starting or stopping water supply, request utility bills, or payment information, one can contact the company directly: call 254-299-2489 or send a fax text on. For over 81 years now, the Waco City Water Department has proudly continued to serve the Waco community by supplying high-quality drinking water.

Does Waco have a water department?

For over 81 years now, the Waco City Water Department has proudly continued to serve the Waco community by supplying high-quality drinking water. Since 1934, it has effectively embraced the water needs of the people, plus establishing more routes for an interrupted water supply system.

How do I access my Waco Water account online?

All customers will need to setup their accounts for online access in the My Waco Water portal. You’ll need: Please Note: The My Waco Water portal does not work with Internet Explorer. For the best experience, we recommend using one of these free browser alternatives. Visa, MasterCard and Discover are accepted payment methods.

How much does city of Waco make?

How much does City of Waco, TX in the United States pay? Average City of Waco, TX hourly pay ranges from approximately $13.08 per hour for PT Assistant to $23.94 per hour for Referee. The average City of Waco, TX salary ranges from approximately $40,437 per year for Loan Coordinator to $95,000 per year for Deputy Director.

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