Receiving medical care at any of the UF Health hospitals or clinics leads to a medical bill for the services provided. As a patient, it’s important to understand your UF Health bill and pay it on time to avoid any late fees or collection actions. The good news is My UF Health offers an easy online system to view and pay your medical bills. This comprehensive guide provides tips to navigate the My UF Health billing and payment process.
Activate Your My UF Health Account
Sign up for a My UF Health account at mychart.com as the first step. shands. org. This gives you online access to:
- View and manage medical bills
- Make payments
- Set up payment plans
- Store payment methods
- Access billing statements
- Communicate with financial services
To register, you’ll need to enter some basic personal information and create a username and password This activates your account so you can start managing your UF Health bills completely online.
Understanding Your Medical Bill
When you log into your My UF Health account you can view any outstanding balances. Medical bills can be confusing, so here’s a breakdown of key sections
- Patient information – Your demographics and UF Health account details
- Summary – Total balance owed and minimum payment due
- Claim details – Each medical service rendered and the associated charge
- Insurance – Any payments or adjustments made by your health insurer
- Payments – Record of any payments you’ve made toward the balance
- Messages – Important notices like billing deadlines or pending insurance claims
Carefully read each part to know what you’re being charged for and what changes or payments have been made. Contact UF Health billing with any questions.
Pay Your Medical Bill Online
My UF Health allows you to easily pay your medical bills online. Follow these steps:
- Go to your account summary and click “Pay Now”
- Select a payment amount – you can pay the minimum due, total balance, or a custom amount
- Enter your payment method – credit/debit card, HSA card, or bank account
- The system will process your payment securely
- You’ll receive an email confirmation with your payment receipt
Paying online is fast, convenient, and helps you avoid late fees. Set up recurring payments or store payment methods to simplify the process.
Payment Plan Options
If you can’t pay your full balance, My UF Health allows you to set up customized payment plans. You can select:
- Payment frequency – such as monthly or bi-weekly installments
- Payment date – choose a consistent due date
- Payment amount – decide how much to pay each installment
Adhering to an automated payment plan helps chip away at your balance over time while keeping the account in good standing.
Financial Assistance Programs
UF Health offers financial assistance options if you’re unable to resolve your full medical bill balance:
- Financial relief based on income eligibility
- Prompt pay discounts for quick payment
- Charity care fund for qualifying patients
Contact the UF Health billing department to discuss arrangements if paying your medical bill poses a financial hardship.
Get Support From Financial Services
If you have any billing questions or payment issues, the UF Health financial services team is here to help:
- Call the billing department at your hospital location
- Email [email protected]
- Schedule an in-person appointment with a financial counselor
- Message financial services through your My UF Health account
Don’t hesitate to reach out for assistance with understanding your bill, making payments online, discussing payment arrangements, or seeking financial relief.
Billing, Insurance and Costs Menu Billing, Insurance and Costs Menu
MyUFHealth is your online health portal. You can use it to view your test results, refill prescriptions, schedule appointments, pay your bills and communicate with your doctor.
You can make credit/debit card payments by phone: (352) 265-7906 or (888) 766-8154.
Make checks or money orders payable to: UF Health, PO Box 16051, Lewiston, ME 04243-9534
After we receive payment or denial of payment from your insurance company, we will send you a statement with your remaining balance due. Statements are mailed out on a monthly basis. Normally insurance companies will pay or deny claims within 30 – 45 days of submission.
You can take the following steps to make the billing process go as smooth as possible:
- Give us a current phone number and mailing address
- Give us your most recent insurance information
- Understand your insurance benefits, limitations and procedures
- Some insurance requires copay or out-of-pocket expenses. These can include deductibles and coinsurances. Be prepared to make these payments at the time of your visit.
All patients are responsible for balances due on their accounts. Payments are due upon receipt of the bill. UF Health employs third-party collection agencies to help us resolve unpaid balances.
- UF Health will send statements for payment of self-pay accounts.
- You will receive three billing statements over a 120-day period. The statement will ask you to make a payment or to make payment arrangements.
- If no payment or payment arrangement is made during the 120-day period, the account will be placed with a collection agency.
There are three ways to request an itemized bill:
- Call our customer service department at (352) 265-7906 or 1-888-766-8154
- Send your request in MyUFHealth (go to Ask Customer Service)
- Send an email to Customer Service
Download our guide to understanding your monthly statement.
Outpatient departments are hospital services located outside the hospital building. They bill as the hospital, not as outpatient clinics.
If you have further questions or need assistance with paying your bill, please contact the UF Health Customer Service Department. Please have your patient account number ready (its at the top of your billing statement).
- (352) 265-7906 or 1-888-766-8154
- Hours: Monday through Thursday 8 a.m. to 8 p.m. EST Friday 8 a.m. to 5 p.m. EST Saturday 9 a.m. to 1 pm EST