How to Pay Your New Bern Utilities Bill Online: A Quick and Easy Guide

Paying your utilities bill on time every month is an important responsibility as a homeowner or renter in New Bern, NC. The New Bern Utilities Business Office offers several convenient options to pay your electric, water sewer and garbage collection bills online or by phone.

In this comprehensive guide, we will walk through the available payment methods, benefits of paying online, and tips for managing your New Bern utility account.

Overview of Payment Options for New Bern Utility Bills

New Bern Utilities provides both online and offline options to pay your utility bills quickly and easily. The available payment methods include:

  • Online Bill Pay – Pay directly on the New Bern Utilities website.

  • Official Payments – Pay by phone via credit/debit card.

  • Mail – Send a check or money order by mail.

  • In Person – Visit the Utilities Business Office

  • Auto Draft – Set up recurring automatic payments.

  • Drop Box – Drop check or money order in secure utility box.

Paying online or by phone is the quickest and most convenient way to pay New Bern utility bills. The payment is processed instantly with no fees. Let’s look at how to use the different online and phone payment options.

Benefits of Paying Your Utility Bill Online

Paying your New Bern utilities bill online has many benefits:

  • It is faster and more convenient than mailing payments.

  • Available 24/7 – Pay anytime of day or night.

  • Avoid late fees by scheduling payments before the due date.

  • View payment history – Track previous utility payments in one place.

  • Auto-pay setup – Configure recurring automatic payments.

  • No fees for online or phone payments via Official Payments.

  • Confirmation and receipt – Get instant payment confirmation.

  • Secure payments – Your information is protected.

  • Environmentally friendly – Save paper by reducing mailed checks.

Step-by-Step Guide to Pay New Bern Utility Bill Online

Follow these simple steps to pay your New Bern utility bill online through the available payment options:

Pay Online via Website

  • Go to the New Bern Utility Billing page:

  • Click on “Pay My Bill” on the top menu.

  • Select your Utility Account Number and enter your lastname. Click “Continue”.

  • Verify account details and amount due. Click “Proceed to Checkout”.

  • Enter your payment information and submit payment.

Pay by Phone via Official Payments

  • Call Official Payments at 1-800-272-9829.

  • Enter the jurisdiction code when prompted – 3964.

  • Select your payment option – Visa, Mastercard, American Express or Discover.

  • Provide your Utility Account Number and lastname to the representative.

  • Enter your card details to complete payment.

Auto Draft Signup

To setup automatic draft payments from your bank account each month:

  • Fill out the Auto Draft form available online or in the Business Office.

  • Attach a voided check and submit the completed form to the Utility Office.

  • Payments will be automatically drafted from your account on the due date every month.

Pay by Mail

To pay by mail, make your check or money order payable to New Bern Utilities. Write your Utility Account Number on the payment and mail to:

New Bern Utilities
PO Box 879
New Bern, NC 28563

Allow 5-7 business days for mailed payments to process. Payments must be received before the due date to avoid late fees.

Tips for Managing Your New Bern Utility Account

  • Pay your bills on time every month to maintain good standing.

  • Look into budget billing to spread costs evenly over the year.

  • Enroll in paperless billing to reduce clutter and waste.

  • Monitor your usage and adopt conservation practices to manage costs.

  • Report any leaks, damages or outages immediately.

  • Update account information if you move houses.

Paying your utilities online is the most convenient way to avoid late fees and ensure your accounts stay current. Follow the steps outlined above to pay bills quickly through the New Bern website, Official Payments, auto draft or mail. Managing utility payments responsibly will help avoid service disruptions.

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Who is New Bern public utilities?

The City of New Bern Department of Public Utilities is community-owned and committed to the values of a professional, hometown, customer-first utility. Working together as a partner with our community, we deliver high quality electric, water, and sewer service to over 25,000 customers located in New Bern and the surrounding areas.

Can I pay my utility bill online in New Bern?

The City of New Bern makes it easy for customers to pay their utility bill online, including services for water, sewer, and electric. You can even receive your bill faster by signing up for e-billing, which delivers the bill to your email address instead of sending it in paper form. So, go green and do both! Ready to get started?

How do I pay a water bill in New Bern?

Bring your payment stub. You can pay by credit/debit cards, cash, money order, or check payable to the City of New Bern . Water usage is billed in units of 1000 gallons. Electric usage is measured in units of one kilowatt hour (kW/h), which is the amount of energy needed to light a 100 watt bulb for 10 hours.

How do I pay a bill in New Bern?

Free through most banks. Check with your bank before using this option. Cash or pin-based ATM debit card. Bring your bill. Wal-Mart fee applies. Contact Wal-Mart for details. Include account number and make money order or check payable to City of New Bern.

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