Simplify Payment of Your New London Utilities Bill Online

For most of us paying bills is a necessary chore we put up with each month. Writing checks finding stamps, mailing envelopes – it takes time many of us don’t have. Fortunately, if you are a customer of New London Utilities in Connecticut, there is now an easier way to pay your electric, water, and sewer bills. Welcome to the New London Utilities online bill pay system.

With New London Utilities online bill pay you can securely access your account view balances, see past bills, and make payments digitally in just minutes. No more paper statements or stamps required! Read on to learn how New London Utilities’ website and mobile app makes bill payment fast, easy, and convenient.

About New London Utilities

First, a quick rundown of New London Utilities for people who don’t know much about the company People and businesses in New London, Connecticut get their electricity, water, and sewer service from New London Utilities. The city owns them, and the New London Utility Commission is in charge of them.

New London Utilities serves approximately 9,500 electric customer accounts covering New London and small portions of Waterford, Montville, and East Lyme. They get their power from diverse suppliers and sources including nuclear, natural gas, hydroelectric, and wind.

Let’s look at how to use New London Utilities’ online bill payment options.

Benefits of Paying Online

People who use New London Utilities can pay their bills in a number of convenient ways, including:

Pay on the website
Use the mobile app
Enroll in autopay
Pay by text
Receive paperless billing

No matter which online option you choose, benefits include:

Convenience – Pay anytime, anywhere
Efficiency – Go paperless, avoid stamps
Control – Set up recurring payments
Security – Encrypted transactions
Budgeting – Review past bills and usage

Let’s look at how to sign up for online access and start paying digitally.

Registering for Online Bill Pay

Getting started with New London Utilities online bill pay takes just a few minutes:

Visit newlondonutilities.org and click “MyAccount”
Select “Register” on the login page
Enter your account number, email, name, and create a password
Agree to the terms of use
Verify your email to complete registration

Once signed up, you can immediately log in and start using the online bill pay features.

Paying Your Bill Through the Website

Here are step-by-step instructions for paying your New London Utilities bill online:

Go to newlondonutilities.org and click “MyAccount”
Enter your username and password on the login page
Select “Make Payment” from the top menu bar
Choose whether to pay in full or select a partial payment amount
Enter your payment details and submit

The payment will be immediately processed. You can view your updated account balance and payment history.

Downloading Statements and Usage History

In addition to making payments, through your online account you can:

View or download PDFs of current and past bills going back 24 months
Access daily electric usage data graphs
See payment history for the past 18 months
Sign up to receive bills via email instead of paper statements

So your account information is available anytime through the online portal or mobile app.

Paying by Text or Mobile App

For even more convenience, New London Utilities lets you pay bills via text message or through their mobile app (available for iOS and Android).

To pay by text:

Text “PAY” to 833-981-0303
Follow prompts to enter your account number, amount, and payment info

To use the app:

Download “New London Utilities” from the App Store or Google Play
Log in using your online bill pay credentials
Select “Pay” to complete a payment

Payment Methods Accepted

You have choices when it comes to how you pay your New London Utilities bill digitally:

Credit or debit card
Electronic fund transfer (EFT) from your bank account
Electronic check (ACH) from your checking account

Cards accepted include Visa, Mastercard, Discover, and American Express.

Budget Billing to Spread Costs Evenly

For predictable monthly bills, check out New London Utilities’ Budget Billing program. This levels out payments so you pay the same amount each month based on your average costs over the past 12 months. Your account is then reconciled annually.

Budget Billing prevents big swings in your bill from season to season. To enroll, login to your online account and complete the Budget Billing agreement or call New London Utilities.

Is Online Bill Pay Secure?

Rest assured your data is safe when you pay bills or manage your account online with New London Utilities. The website, app, and payments use industry-standard encryption. Sensitive financial information is tokenized and not stored in their systems. You need your unique login to access accounts.

By paying online instead of mailing checks, you reduce risks associated with paper statements and checks getting lost or stolen. New London Utilities maintains responsible data security to protect customers.

Get Started with Online Bill Pay Today

Convenience – Pay anytime 24/7 through website or app
Efficiency – Go paperless and avoid stamps
Control – Set up autopay or one-time payments
Security – Encrypted transactions and login required
Budgeting – Review past bills and usage history

Paying your Bills, Utilities and Council Tax

How do I pay my bill in New London?

To pay by phone: Call 877-885-7968. Please have your bill available so you can provide your account number. If problems, Press “0” to speak with a representative. During normal business hours (Monday – Thursday, 8:00 am – 4:30 pm, Friday 8:00 am – 11:30 am) customers can make payments at our office, located at 400 E. North Water Street, New London.

How do I get my New London utilities customer number?

You will need your New London Utilities customer number and account number from a bill or notice. If you do not have it handy, please contact us for assistance at [email protected] or 860-447-5222. The New London Utilities customer number is the first 6 digits of the Customer – Account number.

Where can I pay my water bill in New London?

The Water Department Office is located at the Tax Office, 1st window at 15 Masonic St. Water and sewer bills may be paid during weekdays 8:30 a.m. – 4:00 p.m. The City of New London currently contracts out water services to Veolia Water NA.

What does New London utilities do?

New London Utilities | People you know. Service you trust. At New London Utilties we don’t just provide the power you use everyday. We are also invested in our community. After all, we live here too. New water rates will go into effect March 1, 2024. The increase is necessary to reduce the exisiting deficiency in the present rates.