How to Pay Your NIPSCO Bill by Phone: A Step-by-Step Guide

NIPSCO provides gas and electric utility services to over 820000 homes and businesses across northern Indiana. As a customer, you likely receive a monthly bill for your energy usage that must be paid on time to avoid any service disruptions.

While NIPSCO offers several ways to pay your bill, calling in a payment over the phone is a quick and convenient option for many customers. In this comprehensive guide I’ll explain how to call NIPSCO to make a payment on your account using their automated phone system.

Benefits of Paying by Phone

Here are some of the main advantages to paying your NIPSCO bill by calling in your payment:

• It’s fast – The automated system makes it quick and easy.

• It’s convenient – Call anytime 24/7 to make a payment.

• Payment confirmation – Get immediate confirmation when your payment is processed.

• Avoid late fees – Calling can help ensure on-time delivery before your due date.

• Multiple payment methods – Use credit/debit cards, checking account or NIPSCO vouchers.

• Support – Speak to a live agent if you need assistance.

• Accessibility – Paying by phone is helpful for those without internet access.

Step 1: Have Your Account Number Ready

Before calling NIPSCO to pay your bill, make sure you have your 10-digit account number handy. This allows the system to pull up your account details and process the payment correctly. Your account number can be found on your monthly bill.

If you don’t have your account number, you will need your 9-digit POD ID number instead. This is also printed on your billing statement.

Step 2: Call the NIPSCO Bill Pay Number

To make a payment on your NIPSCO account by phone, you will call:

1-855-763-6277

This toll-free number is available 24 hours a day, 7 days a week. It will connect you to NIPSCO’s automated payment system.

The number to call is also printed directly on your monthly bill for easy access. Program it into your phone to save time each month.

Step 3: Follow the Phone Menu Options

When you call the NIPSCO bill pay number, here are the step-by-step instructions to follow:

1. Enter or verify your 10-digit account number when prompted.

2. Select option 1 for “Make a Payment”.

3. Choose your payment method:

• Press 1 for credit/debit card
• Press 2 for checking account
• Press 3 to use a NIPSCO voucher

1. Enter your payment amount when prompted.

2. Provide the required information for your selected payment method.

3. Listen to the transaction summary and confirm the details.

4. Take note of your confirmation number at the end.

The whole call typically takes just a few minutes. Writing down your confirmation number provides a record that your payment was received.

Payment Method Details

When paying your NIPSCO bill by phone, you have various payment methods available:

Credit/Debit Card

Have your card number, expiration date and CVV security code ready. Visa, Mastercard, Discover and American Express are accepted. A $1.50 convenience fee applies.

Checking Account

Provide your routing and account number. Payments debit directly from your checking account with no extra fees.

NIPSCO Vouchers

Some customers receive bill payment vouchers. Enter the 14-digit voucher number when prompted.

Other Things to Know

Here are some other quick tips for paying your NIPSCO bill smoothly over the phone:

• Call volumes are lower evenings and weekends.

• Update your account info if you changed addresses or your name.

• Keep your confirmation number to verify the payment later.

• Save the bill pay number in your contacts for quick access each month.

• Partial payments can be made if you can’t pay the full amount.

• Never provide bank information to an unsolicited caller claiming to be from NIPSCO.

Avoid Late Fees and Disconnection

To avoid late payment fees and potential service interruption, make sure to pay your NIPSCO utility bill by the due date each month. Mark your calendar with the due date and call to pay early in the billing cycle.

If you are struggling financially and can’t make a full on-time payment, call NIPSCO immediately to set up a payment plan. This can help avoid costly penalties and disruption of your gas and electric service. Don’t let one missed payment spiral out of control.

Get Account Support

For help with your NIPSCO account, there are a few ways to contact customer service:

• Call 1-800-4NIPSCO (1-800-464-7726) to speak with a live agent.

• Start a live online chat at nipsco.com.

• Email NIPSCO customer service at [email protected].

• Visit a local NIPSCO customer service office in-person.

The friendly and knowledgeable support team can assist with payment issues, managing billing and usage, payment arrangements and any other account needs.

Other Ways to Pay Your NIPSCO Bill

In addition to paying by phone, NIPSCO offers customers multiple other convenient payment options including:

• Online – Pay via NIPSCO.com or the “Manage My NIPSCO” mobile app.

• Automatic debit – Enroll in auto bill-pay from a bank account.

• By mail – Send a check or money order to the payment address.

• In person – Pay with cash, check or credit/debit card at an authorized payment location.

• Budget billing – Sign up to pay a fixed amount each month.

Explore which option best fits your needs for making timely, stress-free monthly NIPSCO bill payments.

Paying your NIPSCO gas and electric bill over the phone is quick, easy and can be done in just minutes anytime day or night. By following the simple automated prompts, you can securely pay your bill 24/7 using your preferred payment method.

Keep the NIPSCO bill pay phone number saved for hassle-free payments each month. And consider enrolling in paperless billing to receive your monthly statements electronically rather than by mail.

Managing your utility payments should be simple. Paying by phone helps many NIPSCO customers in Indiana ensure their bill gets paid on time, every time. Give it a try next time your NIPSCO bill comes due!