Convenient Payment Options for North Alamo Water Customers

Many people and businesses in South Texas’s Rio Grande Valley have been getting high-quality water and sewage services from the North Alamo Water Supply Corporation (NAWSC) for more than 50 years. North Alamo Water is a not-for-profit water company that is owned by its customers. Its goal is to provide reliable service at prices that people can afford.

When it comes time to pay your monthly water bill, NAWSC offers customers multiple convenient payment options to fit different needs and preferences. From online bill pay to walk-in payment locations and auto-debit, North Alamo Water makes it easy to pay your bill on time and avoid any late fees or service disruptions.

In this comprehensive guide, we’ll explore the various payment methods available and key details to know, like due dates, fees, and processing times. Read on to learn how North Alamo Water customers can handle monthly bill payment with ease and confidence.

Online Bill Pay

North Alamo Water customers can use the online customer portal to pay their water bill at any time, day or night, in a safe and quick way.

To utilize the online bill payment system:

  • Visit NAWSC’s website and click on “Pay Your Bill Online”

  • Enter your account number and password to log into your secure online account

  • Select “Make Payment” and enter your payment amount

  • Submit your payment details securely

Online payments can be made via credit/debit card or electronic check. Your payment will process instantly and be reflected on your NAWSC account right away. You’ll also receive an email confirmation for your records. With online bill pay, you can handle monthly water bill payments efficiently on your schedule.

Pay by Phone

NAWSC water customers can pay for their bills online, or they can use the automated payment system to pay over the phone.

To make a payment by phone:

  • Call 1-855-748-5951

  • Follow the voice prompts to enter your account number and payment amount

  • Submit payment details through the secure automated system

  • Receive a confirmation number at the end

The phone payment system is available 24 hours a day, 7 days a week for your convenience. Payments made before 11:59 pm CST will be credited to your account the next business day. The system accepts Visa, Mastercard, Discover, American Express, and electronic checks. Paying by phone is quick and easy when you’re on the go.

Pay by Mail

Customers who prefer to mail in their payments can send their water bill to:

North Alamo Water Supply Corporation
PO Box 3248
McAllen, TX 78502

Please allow 5-7 business days for mailed payments to be received and processed. Include your payment stub to ensure proper crediting to your account. Paying by mail gives you a simple option if you prefer not to pay online or by phone. Just be sure to mail your payment in plenty of time before the due date.

Pay in Person

For personalized service, NAWSC customers can pay their water bill in person at several locations:

  • NAWSC Headquarters – 420 S. Doolittle Rd, Edinburg, TX

  • HEB and Walmart stores throughout Hidalgo, Willacy, and Cameron Counties

  • Authorized payment stations like grocers and convenience stores

  • 24/7 night drop box at NAWSC headquarters

Paying in person allows you to get assistance from NAWSC representatives and other payment agents. You can pay by cash, check, money order or credit/debit card.

Recurring Auto-Pay

For automated, hassle-free bill payment each month, North Alamo Water offers an auto-pay option. This authorizes NAWSC to automatically withdraw your monthly bill amount from your checking or savings account on the due date.

To set up recurring auto-pay:

  • Download the auto-pay enrollment form from the NAWSC website

  • Complete the form with your account and bank details

  • Attach a voided check and submit to NAWSC

Once established, your bill will be paid on time automatically each month. You can cancel at any time with written notice. Auto-pay saves you time and gives peace of mind.

Understanding Your Water Bill

When paying your NAWSC bill on time every month, it helps to understand key aspects like billing cycles, due dates, and late fees:

  • Bills are issued monthly and are typically due around the 25th of each month

  • Payment must be received by the due date to avoid late fees

  • A 10% late fee applies if payment is not received by the due date

  • Accounts are subject to disconnection if a bill is more than 30 days past due

  • Weekends and holidays do not extend the due date

Paying attention to due dates and allowing processing time for your chosen payment method will help avoid late payments and service disruption. Contact NAWSC immediately if you are struggling to pay a bill by the due date.

Payment Arrangements and Assistance Programs

North Alamo Water understands financial hardship can occur unexpectedly. If you cannot pay a past due balance in full, payment arrangements can be established. NAWSC also offers bill assistance programs for qualifying low-income customers, including:

  • Lifeline Discount Program – Reduced rates for older adults or disabled customers

  • Payment Assistance Program – Partial bill credits based on income level

  • Bill Round Up Program – Voluntarily round up your bill to help others in need

Contact NAWSC to learn more about bill assistance options if you are struggling to pay your bill in a given month.

Avoid Insufficient Funds Fees

If a payment made to NAWSC is returned due to insufficient funds, a $25 fee will be charged to your account. Avoid this fee by ensuring sufficient funds when paying by check, auto-pay, or other electronic means. Monitor your account to be sure payments clear as expected.

Protect Your Water Service

To avoid service disruption, make sure your NAWSC bill is paid in full by the due date each month. If your account becomes more than 30 days past due, your water service may be disconnected. A $50 disconnection fee and $50 reconnection fee will also apply. Protect your water service by paying on time.

Summary of NAWSC Payment Options

North Alamo Water Supply Corporation offers customer-friendly payment choices like:

  • Online bill pay through the secure customer portal

  • Paying by phone using the automated payment system

  • Mailing a check or money order with your payment stub

  • Paying in person at NAWSC offices and authorized pay stations

  • Setting up recurring auto-pay for automatic monthly payments

  • Utilizing the 24/7 night drop box at NAWSC headquarters

As your community water provider, NAWSC wants paying your bill to be hassle-free. Contact our customer support team if you have any questions about your account or the many payment methods available. We appreciate you choosing North Alamo Water Supply Corporation for your water service needs.

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    Voluntary Conservation Encouraged: Today and every day, use water wisely so there will be enough to go around for your family and neighbors for years to come. • Check plumbing fixtures • Fix leaks • Report water being wasted Promoviendo la Conservación del Agua: Use el agua sabiamente hoy y cada dia para que haya suficiente para su familia y vecinos en el futuro. • Revise las instalaciones de plomería • Repare las fugas • Reporte la pérdida del agua For more great ideas on how YOU can help with the water conservation in our area, check out this checklist from the Texas Water Development Board:

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