How to Pay Your Bill for North Shore LIJ Health System Laboratories

Receiving medical laboratory services through North Shore LIJ Health System Laboratories and wondering how to pay your bill? This step-by-step guide will explain the billing and payment process options for paying online or by phone setting up payment plans, financial assistance programs, and tips for managing your account.

Understanding Your North Shore LIJ Lab Bill

After getting lab tests done through North Shore LIJ Health System Laboratories you will receive a bill for the services. Here is important information about the billing process

  • Bills are sent by mail on a monthly basis after services.

  • Payment is typically due within 30 days of the bill date.

  • The bill will list details of each lab test, date of service, and the charges.

  • An invoice number and account number will be listed for payment reference.

  • Your bill may come directly from the lab, or your insurance provider if they covered a portion.

  • Unpaid bills past due will incur late fees and interest charges.

Review your lab bill closely and contact North Shore LIJ Billing with any discrepancies or questions.

Ways to Pay Your North Shore LIJ Labs Bill

North Shore LIJ offers several payment options to conveniently pay your lab services bill, including:

  • Online – Pay via the online bill pay system using a bank account, credit card, HSA, or money market account.

  • Phone – Call the billing department at 888-321-6701 to pay over the phone using a credit, debit or HSA card.

  • Mail – Send a paper check or money order payable to North Shore LIJ Health System Laboratories to the payment address provided.

  • In person – Pay with cash, check, credit or debit card at the North Shore LIJ billing office locations.

Choose the payment method that works best for your needs and budget. Online or phone payments allow paying quickly without any mail delays.

How to Pay Your Labs Bill Online

Paying online is the fastest and most convenient way to pay your North Shore LIJ Health System Labs bill. Follow these steps:

  1. Go to Northwell’s bill pay website.

  2. Click on “Pay Bill” and then select “North Shore University Hospital” as the entity.

  3. Enter your invoice number and account number from your lab bill statement.

  4. Select payment amount – you can pay in full or a smaller partial payment if needed.

  5. Choose a payment method – bank account, credit/debit card, HSA, etc.

  6. Enter required billing details for the payment method selected.

  7. Review the payment summary and submit the transaction once everything is accurate.

Once paid online, you will receive an email confirmation with details of the payment for your records. Log in anytime to view payment history or set up recurring payments.

Paying by Phone

To pay your North Shore LIJ lab bill over the phone:

  1. Call 888-321-6701 – the automated system is available 24/7.

  2. Select the billing account option.

  3. Enter your invoice number and account number when prompted.

  4. Choose the amount to pay and select credit/debit card as the payment method.

  5. Provide your card information to the automated system.

  6. Note down the confirmation number at the end for your records.

Paying by phone is quick and easy for one-time payments whenever you need to get a bill settled quickly.

Mailing in Payment for Lab Bills

To submit payment by mail for your North Shore LIJ lab services:

  • Make a check or money order payable to North Shore LIJ Health System Laboratories.

  • Write your invoice number and account number on the check memo line for easy application.

  • Mail the payment to the address printed on your statement.

  • Allow 7-10 business days for mailed payments to process and avoid late fees.

  • Keep the receipt and make a note once mailed for your records.

Mailing a paper check payment can be convenient for those who prefer not to pay online or over the phone. Just make sure to mail in plenty of time before the due date.

Getting Setup on a Payment Plan

If you are unable to pay your full North Shore LIJ lab bill at once, you can request to spread payments over time on a payment plan. Contact the billing department at 888-321-6701 to discuss payment plan options.

Some tips for getting on a North Shore LIJ payment plan:

  • There is no fee to enroll in a payment plan.

  • You may qualify for a plan with 0% interest.

  • Payment plans allow dividing your balance into more manageable monthly installments.

  • Auto-pay can be setup so payments are made automatically each month.

  • Ask about financial assistance if your income is limited and payment plans are still unaffordable.

Payment plans provide flexibility if you need some extra time to pay off your balance. Be sure to make the agreed upon payments on time to avoid penalties.

Seeking Financial Assistance for Lab Bills

North Shore LIJ offers financial assistance programs to help patients pay for lab services based on financial hardship, income level, and other qualifying criteria. Some options include:

  • Charity care – Sliding scale discounts based on income and assets.

  • Payment plans – Extended flexible payment timeframes.

  • Reduced cost of care – Lowered payments for eligible patients.

  • Hardship waivers – Case-by-case bill reductions for financial hardships.

To find out if you qualify for financial assistance, contact the billing department or a patient financial counselor who can review your specific circumstances. Provide documentation of income, expenses, assets, debts, and any extenuating factors. Financial assistance can significantly lower the amount you end up owing for essential lab services.

Keeping Track of Your Lab Bill Payments

Managing payments for your North Shore LIJ lab bills can be made easier by:

  • Signing up for online account access to view statements and payment history any time.

  • Enrolling in autopay or recurring payments so bills get paid automatically.

  • Tracking payment due dates on a calendar to avoid missed payments.

  • Saving payment receipts and confirmations for your records.

  • Contacting billing with any statement discrepancies right away.

Staying organized with your records, due dates, and payment history can prevent headaches from late fees, service disruptions, or other billing issues.

Getting North Shore LIJ Billing Support

The North Shore LIJ billing department is available to support you if any questions come up about your lab services bill:

  • Call 888-321-6701 or the number on your specific statement

  • Visit in person at office locations in Great Neck, Manhasset, Staten Island or Huntington

  • Email [email protected] for general questions

  • Contact a financial counselor to discuss financial assistance

The billing staff can explain charges, take payments, set up plans, update information, and help resolve any billing problems. Contact them for a smooth billing process.

Paying Your Bill is Easy with North Shore LIJ’s Convenient Options

Receiving medical lab services through North Shore LIJ Health System Laboratories is convenient, high-quality care. By understanding your billing statement, paying online, through the automated phone system, by mail, or with a payment plan, you can easily take care of your lab bill. Contact North Shore LIJ billing with any questions or to explore financial assistance so you can focus on your health, not your medical bills.

North Shore Lij Health System Laboratories Bill Pay

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There are a few ways to pay your bill outlined below.

We also offer convenient options like payment plans for qualifying bills.

How can I pay a bill?

Online: Paying online or via the Northwell Health app is the quickest and easiest way to pay a bill.

If you’re paying a bill for yourself, we recommend creating an account for a more personalized experience, which will also allow for quicker access in the future and access to additional features like paying multiple bills at once, saving payment methods, viewing payment history and creating a payment plan for eligible bills.

A payment plan can be created to include outstanding balances for multiple bills that qualify and/or Northwell Health facilities that offer payment plans, with payment being automatically applied to your debit/credit card of choice each month. You can learn more about payment plan eligibility here.

By mail: You can mail in your payment with the payment stub to the appropriate location listed on your bill.

By phone: Based on which facility your bill is from, you can call us at the appropriate phone number below.

Mather Hospital (631) 476-2801
Northern Westchester Hospital (914) 752-4768
Peconic Bay Medical Center (631) 548-6099
Phelps Hospital (914) 752-4194
South Oaks (631) 608-5136
All other Northwell Health hospitals (888) 214-4066
Anesthesia (914) 666-8866
Concorde Medical Group (212) 614-0039
GoHealth Urgent Care (516) 321-4967
Harbor View (631) 686-2574
Northwell Health Ambulance (516) 321-5686
Northwell Health Labs (516) 407-6665
Northwell Health Physician Partners (516) 876-5555
Peconic Bay Medical Group (631) 298-4479
Queens Medical Associates (718) 460-2300
RegionCare Nursing Agency /VNA Home Health Services (516) 266-5221
University Physicians Group (877) 599-7639, ext. 4120
Westchester Health (914) 232-3255

Northwell Health Labs


How do I contact Northwell Labs billing?

You can also call (888) 214-4066 for assistance.

What is the phone number for Northwell accounts payable?

You can request an itemized bill for most facilities online here, or by calling (888) 214-4066 and using the automated self-service system.

How to see Northwell lab results?

FollowMyHealth is a portable health record that gives you access to your medical information from Northwell Health as well as other participating providers. With FollowMyHealth, you can: See your lab results and prescriptions. Review appointment notes and discharge instructions.

Can I get lab results from Northwell Health Physician Partners (NHPP)?

Please note that lab results can only be released to the patient or an authorized representative, Results are also available to some Northwell Health Physician Partners (NHPP) patients through FollowMyHealth, Northwell’s patient portal. Call (844) 364-8108 for questions and technical support.

When will I receive a questionnaire from Long Island Jewish Medical Center?

About two weeks after you leave the hospital, we will send you a questionnaire regarding the care you received at Long Island Jewish Medical Center. Please take a few moments to complete and return it in the envelope provided. Your feedback is extremely valuable and will help us continue to improve the quality of care for all patients.

What does Long Island Jewish Medical Center do?

Our primary focus is on the complete care of every patient in a healing and compassionate environment and a collaborative team approach to ensure the best possible outcomes. Learn about all the services and programs offered at Long Island Jewish Medical Center, part of Northwell Health.

Why should you choose Northwell Health Labs?

Whether you’re at home or work, our lab experts come to you—on Long Island, and soon, all five boroughs. Seventy percent of medical decisions are based on lab results. As the largest health-based laboratory in the region, Northwell Health Labs recognizes the importance of laboratory results in a patient’s care.

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