Paying Your Northeast Ohio Regional Sewer Bill Has Never Been Easier

Paying your sewer bill is an essential part of being a responsible homeowner or renter For those living in Northeast Ohio, the Northeast Ohio Regional Sewer District (NEORSD) provides wastewater treatment services to more than 1 million people As the provider for your area, you’ll need to pay your sewer bill to NEORSD on time each month.

NEORSD offers several convenient payment options to choose from. Read on to learn the easiest ways to pay your Northeast Ohio Regional Sewer bill.

Understanding Your NEORSD Sewer Bill

Your sewer bill from NEORSD has two main charges:

• Wastewater treatment charge – This covers the cost of treating wastewater from your home or business It is based on your water consumption,

• Stormwater fee – This helps maintain the stormwater system. There is a flat fee that is based on how much impervious surface area you have.

These charges are billed monthly. Your bill will show current charges, previous balance, payments made, and total amount due.

It’s essential to pay your NEORSD sewer bill by the due date each month to avoid late fees or service disruption. The due date is typically 3-4 weeks after the billing date.

Pay Online

The NEORSD payment portal makes it easy to pay your bill online. You can pay using either a credit/debit card or electronic check.

To get started, go to the NEORSD payment center and enter your 10-digit account number and ZIP code. This allows the system to pull up your account.

You can choose to make a one-time payment for the full or partial balance. There is also an option to set up recurring payments so your bill gets paid automatically each month.

When entering payment info, make sure all details are accurate to avoid processing errors. The online system charges a $1.50 service fee per transaction.

Pay by Phone

NEORSD gives you the option to pay your sewer bill over the phone. Call 1-855-897-7372 and follow the prompts.

You’ll need to enter your 10-digit account number and ZIP code. Have your payment information ready as the automated system will guide you through making a payment.

There is a $1.50 service charge for paying by phone. Your payment will be effective the same business day if made before 7 PM EST.

Pay by Mail

If you prefer, you can mail in a payment to NEORSD each month. Use the payment stub from your bill and enclose it with a check or money order.

Make sure your check is signed and written out to “NEORSD.” Print your 10-digit account number in the memo section.

Payments should be mailed to:

NEORSD
P.O. Box 94550
Cleveland, OH 44101-4550

Allow 5-7 business days for mailed payments to process. Pay attention to the due date so your payment arrives on time.

Pay In Person

NEORSD has a customer service office where you can drop off bill payments. It is located at:

NEORSD Building
3900 Euclid Avenue
Cleveland, OH 44115

Payments made at the customer service office must be in the form of cash, check, or money order. Make sure to bring your payment stub to reference your account.

Customer service window hours are limited, so check their website for availability before visiting. There is also a 24-hour drop box if the office is closed.

Manage Your NEORSD Account Online

In addition to making payments, NEORSD’s online portal gives you full access to view and manage your account.

After creating a login, you can:

• Check your balance
• View billing history
• Update account information
• Set up paperless billing
• And more!

Access your online account anytime at NEORSD’s website. This gives you control right at your fingertips.

Get Payment Assistance if Needed

For those facing financial hardship, NEORSD does offer payment assistance programs. These include:

• Deferred payment plans – Allows you to pay past due balances over 3-6 months

• Percentage of Income Payment Plan (PIPP) – Reduces your bill based on income level

• Crisis assistance – Limited financial help for emergency situations

Contact NEORSD customer service to learn more about qualification requirements and how to apply.

Avoid Late Fees and Service Disruption

It’s important to pay your NEORSD sewer bill in full and on time every month. If payment is late, you’ll incur the following:

• Late fee of 1.5% of past due balance

• Disconnection notice being issued

• Potential service disruption if balance remains unpaid

This can lead to additional fees for reconnection. Pay on time to avoid headaches.

Change Your Account Details When Needed

If you move houses or need to update payment information, be sure to notify NEORSD promptly. This ensures your billing and payments continue smoothly.

You can change details through your online account or by calling customer service. Provide new address, bank account, credit card, phone number, etc.

Keeping your account up to date avoids incorrect bills and missed payments.

NEORSD Sewer Service Protects Our Environment

By paying your NEORSD bill each month, you support important wastewater management services that protect our lakes, rivers, and streams. This benefits the environment and public health in Northeast Ohio.

Paying your sewer bill helps fund operation of:

• 3 wastewater treatment plants

• 355 miles of interceptor sewers

• 7 pump stations

• Stormwater management programs

• And more!

Your payment allows NEORSD to provide these essential services at the highest quality. Thank you for being a responsible customer.

Avoid late fees and service disruption by paying your bill in full by the due date each month. And explore the online account management system for added convenience.

NEORSD makes it simple to take care of your sewer payment obligations. Doing so helps maintain effective wastewater treatment services that keep our Northeast Ohio environment clean.