The Easiest Way to Pay Your Novec Bill Over the Phone

Paying your electricity bill can be a hassle, especially if you prefer not to pay online or go to a payment center. That’s why Novec offers a convenient pay by phone option that makes it quick and easy to pay your bill. In this article, we’ll cover everything you need to know about using Novec’s pay by phone system to take care of your monthly electric bill.

Overview of Paying Novec Bills by Phone

Novec is an electricity provider that serves parts of Virginia. If you are a Novec customer you have several options for paying your monthly electric bill including online, by mail, in person, and over the phone.

Paying by phone is one of the quickest and most convenient ways to pay your Novec bill. All it takes is a phone call using the number below:

Novec Bill Pay Phone Number 844-937-1657

When you call this number, you will be prompted to enter your Novec account number and set up a one-time PIN. You can then make a payment using either a checking account or credit/debit card. The payment will post to your account the same business day.

There are no fees for paying your Novec bill by phone using a checking account or credit/debit card. It’s a fast, easy way to take care of your electric bill from the comfort of your home.

Step-By-Step Guide to Paying Your Novec Bill by Phone

Here is a step-by-step overview of how to pay your Novec electric bill over the phone:

  1. Call 844-937-1657 – This is the dedicated Novec bill pay by phone number. Call this number to start the payment process.

  2. Enter your Novec account number – When prompted, enter your 12-digit Novec account number. This is located on your monthly billing statement.

  3. Set up a one-time PIN – You will be asked to set up a one-time PIN for security purposes. Choose a 4-digit PIN to use for this payment.

  4. Select payment method – Indicate whether you will be paying by debit/credit card or checking account.

  5. Provide payment details – For credit/debit card payments, you will need to provide your card number, expiration date, and security code. For checking account payments, you will need your account number and bank routing number.

  6. Confirm payment details – Verify that all payment details entered are correct before completing the payment.

  7. Receive payment confirmation – You will receive an automated confirmation after your payment is processed successfully.

And that’s it! By following these simple steps, you can pay your Novec bill in just a few minutes over the phone.

Payment Methods Accepted for Paying Novec Bills by Phone

Novec offers two payment methods for pay by phone:

  • Checking account – You can pay directly from your checking account by providing your account number and routing number.

  • Credit/debit card – Major credit and debit cards are accepted, including Visa, MasterCard, and Discover.

Both options are free to use when paying your Novec bill by phone. You’ll just need to have your payment details handy.

Tips for Paying from a Checking Account

  • Have your checkbook with you when you call to reference your account number and routing number easily.

  • Double check that you are providing the correct checking account number to avoid issues processing the payment.

  • The payment amount will be withdrawn directly from your checking account balance, so make sure you have enough funds available.

Tips for Paying with a Credit/Debit Card

  • Have your card in front of you when you call so you can quickly reference the card number, expiration date, and security code.

  • Make sure your card won’t expire in the next 30 days, or it may be declined.

  • If paying with a debit card, verify your balance is sufficient to cover the bill payment amount.

  • There is no fee for using a credit/debit card over the phone to pay your Novec bill.

No matter which method you choose, your payment will post to your Novec account the same business day when you pay by phone. It’s fast and easy!

Benefits of Paying Your Novec Bill by Phone

Paying your Novec electric bill by phone offers these key advantages:

  • It’s fast – Make a payment in just a few minutes by calling the pay by phone number. No need to wait in line at a payment center or mail in a check.

  • Payment posts quickly – Phone payments post the same business day, so your account is credited right away.

  • Multiple payment methods – Choose whether to pay from your checking account or with a credit/debit card.

  • No fees – Novec does not charge a fee for pay by phone transactions.

  • Secure process – One-time PIN provides security. No need to share full account data.

  • Available 24/7 – You can call to make a payment anytime day or night.

  • Convenience – Pay from anywhere with just your phone. No need to drive to an office or find a stamp.

For fast, easy bill payment on your schedule, paying your Novec electric bill by phone can’t be beat!

What to Do If You Have Issues Paying Your Novec Bill by Phone

Hopefully you are able to quickly complete your Novec bill payment over the phone without any problems. However, here are some tips on what to do if you run into issues:

  • Double check account details entered – If your payment isn’t processing, verify that you entered your Novec account number, PIN, and payment details correctly.

  • Call again if disconnected – Try calling the pay by phone number again if you get disconnected during the process.

  • Contact Novec – If payment issues persist, contact Novec directly during business hours for assistance troubleshooting.

  • Consider alternative payment options – As a backup, you can pay online through SmartHub or at an authorized payment location.

  • Update payment method – If your credit/debit card or bank account was declined, update your payment details before trying again.

By taking these steps, you should be able to resolve any minor issues that pop up and complete your phone payment to Novec. But don’t hesitate to reach out to their customer support team if you need help getting a payment processed correctly.

Key Takeaways on Paying Your Novec Bill by Phone

Paying your Novec electricity bill by phone is a fast, easy way to take care of your monthly payment. Here are some key tips to keep in mind:

  • Call 844-937-1657 to reach the Novec pay by phone line.

  • Have your account and payment details ready before calling.

  • Set up a one-time PIN for security when prompted.

  • Choose checking account or credit/debit card for payment.

  • Your payment will post the same day to your Novec account.

  • There are no fees for pay by phone service.

  • Contact Novec customer support if any payment issues occur.

Stop wasting time and stamps on paying your Novec bill the old-fashioned way. Call 844-937-1657 anytime you need to pay your bill quickly and easily from your phone. It’s the most convenient bill payment method around!

Novec Bill Pay Phone Number

NOVEC Ways To Pay

FAQ

How much is the late fee for Novec?

Call 703-335-0500 or 1-888-335-0500 to sign up today. When payment is not made within one full billing period from the date of the bill, the account will be classified as past due. A late- payment charge of 1.5% per month, translating to 18% a year, will be added to all amounts billed, excluding local utility taxes.

What is a smart hub payment?

A: SmartHub is an online software that provides convenient account access and two-way communication to your telecom provider online or via your mobile device. Manage payments, notify customer service of account issues and receive special messaging from your provider all at the touch of a button.

What is a novec smart hub?

SmartHub has several features that make managing your account as easy as possible. Whether on your computer, smartphone, or tablet (Android or iOS), you’ll be able to pay your bill, view your usage, report outages and get the latest NOVEC news.

How do I cancel my service on Novec?

Please contact the Customer Care Center at 703-335-0500 to request a date for the disconnection of your electric service. You must call at least three business days prior to your preferred day to end service. Service can only end Monday through Friday.

How do I make a Novec payment?

Please write your NOVEC account number on your check. If you have misplaced the current bill, look for your account number on a prior month’s bill. Mailed payments post within 7 to 10 business days. Click here for a list of NOVEC locations where in-person payments are accepted . Please call 844-937-1657. You will be required to set a one-time PIN.

Do I need my Novec account number?

In addition, you will no longer need your account number; instead NOVEC can identify you by phone number as long as your current number is linked to your account. This is all part of NOVEC’s ongoing effort to save you time and provide you with the best possible customer experience. Save time during outages!

How do I know if my Novec payment has been credited?

Check with your bank to see if it has this feature. Have your NOVEC bill or your account number available. Customers are responsible for ensuring their intended monthly payments have been credited on time — please make sure you allow enough time for your payments to process.

How do I contact Novec?

Most questions can be answered by calling NOVEC’s Customer Service Center, Monday through Friday from 7:45 a.m. to 5:30 p.m. Other Cooperative employees involved in problem resolution are available during regular office hours from 8:15 a.m. to 5 p.m., Monday through Friday. NOVEC is regulated by the Virginia State Corporation Commission.

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