How to Pay Your NW Natural Gas Bill Online – A Quick and Easy Guide

Paying your monthly NW Natural gas bill online is the fastest and most convenient way to stay on top of your payments. With just a few clicks, you can view your balance, securely submit payment, and have one less bill to worry about.

As a NW Natural customer myself, I rely on the online payment system to manage my account. It saves me time and gives me peace of mind knowing my bill is handled In this comprehensive guide, I’ll walk through the entire process of setting up online bill pay with NW Natural and making payments through your online account.

Benefits of Paying Your NW Natural Bill Online

Here are some of the biggest advantages to paying online:

  • It’s fast – Online payments post instantly compared to mailing in a check which takes days. You don’t have to wait around for your payment to process.

  • Access 24 hours a day, seven days a week. You can pay at any time from your computer or phone.

  • Payment history – Your online account stores payment receipts so you can see your past transactions.

  • Auto-pay – Set up recurring automatic payments from your bank account on your due date

  • Account management – View your statements, account balance, gas usage and other details.

  • Paperless – Go paperless to reduce waste and clutter. Get bill notifications by email or text.

  • Rewards – Pay with a rewards credit card to earn points and miles.

  • It’s free – NW Natural does not charge a fee for online payments.

How to Sign Up for Online Account Access

Creating your online NW Natural account only takes a few minutes:

  1. Go to NW Natural’s website and click on “Sign In” at the top right.

  2. On the login page, click “Register” under the New Users section.

  3. Enter your account number, name, email, phone number and create a password.

  4. Accept the terms of use and click “Submit Registration”.

  5. Check your email inbox for a verification link and click on it.

  6. Your online account will now be activated!

Connecting Your NW Natural Account for Bill Pay

To enable online bill payments through your new online account:

  1. Click on “Account & Billing” after logging in.

  2. Select “Payment Options” from the menu.

  3. Choose the option to pay bills online.

  4. Enter your NW Natural account number again when prompted.

  5. Accept the terms and conditions.

Your gas billing account is now linked to online payments!

Steps to Pay Your NW Natural Bill Through the Online Account

Paying your bill through the NW Natural online account system is very straightforward:

  1. Log into your NW Natural online account.

  2. Go to the “Account & Billing” section.

  3. Click on “Pay My Bill”.

  4. Review your account balance and confirm the amount due.

  5. Select your payment amount and date.

  6. Enter your debit card, credit card, or bank account information.

  7. Verify all payment details and submit.

  8. You’ll receive a confirmation email with your payment receipt.

The funds will be immediately deducted and your account balance updated. So easy!

Payment Confirmation and Processing Time

Online payments through NW Natural’s system are processed by Paymentus. You’ll receive an initial email confirmation immediately after submitting payment.

The payment is typically applied to your NW Natural account within 1-2 business days. You can log in to view your updated balance and payment history.

Managing Your Online Account for Bill Pay

Here are some tips for getting the most out of your online NW Natural account:

  • Update your stored payment methods so your info is always current.

  • Go paperless and set up bill notifications by email, text, or within your account.

  • Sign up for autopay to have payments automatically processed on your due date.

  • Check your account regularly and before due dates to avoid any late fees.

  • Take advantage of account tools like usage tracking, bill history, profile updating, and more!

  • Refer to FAQs and contact customer support if you ever need help with your online account.

Answers to Common Online Bill Pay Questions

Is there a fee to pay my NW Natural bill online?

No, NW Natural does not charge a fee for online payments through your bank account or debit card. There may be a small transaction fee for credit card payments.

When will late fees be charged to my account?

As long as your online payment is submitted by the due date, it will be considered on time. Late fees start accruing the day after the due date.

How do I change the credit card I have on file?

In your NW Natural online account, go to “Payment Options” and update the card details under “Payment Methods”.

How long does an online payment take to process?

Payments made online are typically applied to your account within 1-2 business days. The funds are deducted right away.

What if I entered the wrong amount and need to cancel a payment?

Contact NW Natural customer service immediately to request cancelling the payment if it has not fully processed yet.

Can I set up recurring automatic payments?

Yes! You can enroll in autopay through your online account to have payments automatically debited on their due dates.

Get Started with Online Bill Pay Today!

When writing, use information below as updated : [

Nw Natural Bill Pay Online

Customer Payment Portal FAQ

What services are provided by the Customer Payment Portal?

NW Naturals new payment portal, powered by Paymentus, provides secure payment processing along with the following services:

  • Payment by debit or credit card
  • Pay by check
  • One-time payment without logging in
  • Auto Pay set-up
  • Stored payment methods
  • Copies of bills and payment history
  • You can still pay online with an electronic check or debit or credit card at no additional cost

What changes will I see?

  • Mobile-friendly design for making payments on today’s most common devices easy, including mobile phone, tablet and desktop
  • New, modern payment channels
  • Opt-in to receive account notifications, such as email and text reminders
  • If youve paid online with us before, all your account and payment information will remain active

I am currently on Auto Pay, do I need to sign-up again?

No. Your enrollment in Auto Pay has been transferred to the new Customer Payment Portal.

Is my personal information secure?

Yes. Your payment-method information is secure through Paymentus Corporation, which maintains the highest degree of physical, logical, application and channel security measures, and is Payment Card Industry Data Security Standard (PCI DSS) Level 1 compliant and certified—the highest level attainable.

More ways to pay your billphone

Make a payment 24/7 using our automated Interactive Voice Response system. Call us at 800-422-4012. mail

NW Natural provides a return envelope with your monthly bill. Use the envelope to mail in your check. Mail payments to: NW Natural Attn: Payment Processing P.O. Box 6017 Portland, Oregon 97228-6017

Many local merchants are authorized to accept payments on behalf of NW Natural.

NW Natural Training Town


Can I pay my NW Natural bill with a credit card?

NW Natural’s new payment portal, powered by Paymentus, provides secure payment processing along with the following services: Payment by debit or credit card.

How do I find my NW Natural account number?

If you can’t find your account number, contact us or call 800-422-4012.

What gas company is in Wilsonville Oregon?

Northwest Natural Gas (NWNG) provides clean, reliable, and efficient natural gas to our community.

Who is the gas company in Newberg Oregon?

Natural gas is provided by Northwest Natural. Call (800) 422-4012 or go to . Telephone service is provided by Frontier.

How do I pay my NW Natural Bill online?

You can make online bill payments here. Or pay using doxo with credit card, debit card, Apple Pay or bank account. Where can I ask questions about my NW Natural bill? You can contact them directly by phone at 800-422-4012. I’m looking for my bill. Where can I find it? Visit NW Natural to access your bill. Can I pay all my NW Natural bills on doxo?

How do I Manage my NW Natural account?

Register your account online. View and pay bills, see gas use, and compare use over time. The one-stop resource to manage your NW Natural account. Sign-in to enroll in Paperless billing and Auto Pay. Manage your online payment methods. See payment plan options. And offset your carbon emissions with Smart Energy.

How do I pay my NW Natural gas bill?

Register your account online. View and pay bills, see gas use, and compare use over time. You have a variety of ways to pay your NW Natural gas bill. Pay online at, pay by mail using the return envelope that comes with your bill, visit an authorized local merchant to pay in person, or call 800-422-4012 to pay by phone.

Does NW Natural have a new payment portal?

NW Natural’s new payment portal, powered by Paymentus provides several convenient services: What changes will I see? I am currently on Auto Pay, do I need to sign-up again? No. Your enrollment in Auto Pay has been transferred to the new Customer Payment Portal.

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