How to Pay Your Bill Online at NYC Health + Hospitals

NYC Health Hospitals is the largest public health care system in the country. Its 70 facilities in the 5 boroughs serve more than 1 million New Yorkers every year. The NYC Health Hospitals online patient portal makes it easy and convenient to pay your medical bills online.

Overview of NYC Health + Hospitals

NYC Health + Hospitals provides essential inpatient outpatient and home-based medical services to all New Yorkers regardless of their ability to pay or immigration status. The system includes 11 acute care hospitals, 5 nursing facilities, and over 70 community-based health centers.

Services offered cover primary, specialty, and emergency care, as well as mental health, dental, vision, rehabilitation, and more. NYC Health + Hospitals is dedicated to accessible, high-quality, and affordable healthcare for the diverse communities of New York City.

Benefits of Paying Your Medical Bills Online

There are many good reasons to pay your NYC Health Hospitals bills online through the patient portal:

• Convenience of paying anytime anywhere from your computer or mobile device

• Avoid delayed payments and late fees with online processing

• Secure payment portal protects your financial information

• Payment history available 24/7 for your records

• Options for one-time or recurring monthly payments

• Contactless payment minimizes COVID-19 exposure

• Eco-friendly by reducing mailed paper bills and checks

How to Pay Your Bill Through the MyChart Patient Portal

NYC Health + Hospitals utilizes the MyChart patient portal by Epic for online bill pay. Follow these steps:

1. Go to mychart.nychealthandhospitals.org

2. Click “Pay Your Bill” and then “Pay as Guest”

3. Search for your account by guarantor name and account number

4. Select the visit account to pay and enter payment amount

5. Enter your credit/debit card information or PayPal account

6. Review the payment details and submit

7. Save or print the receipt for your records

Payments will be applied immediately to your account balance. You can also view billing statements and payment history in MyChart.

Setting Up a MyChart Account for Easier Bill Pay

For fast access to pay your bills online, sign up for a free MyChart account. This allows you to:

• Save payment methods like credit cards or bank accounts

• Set up recurring payments and autopay options

• Receive paperless billing statements electronically

• Get notifications for new bills and account activity

• Securely access billing anytime, anywhere

To sign up for MyChart:

1. Go to mychart.nychealthandhospitals.org

2. Click “Sign Up Now” and follow the instructions

3. Verify your identity and create a username and password

4. Use your MyChart login for quick bill pay access

Other Ways to Pay Your Medical Bills

If you prefer not to pay your NYC Health + Hospitals bills online, you can use:

• Mail: Send a check or money order payable to the hospital or center. Include your account number on the check.

• In person: Pay with cash, check, money order, or credit/debit card at the cashier’s office.

• Phone: Call the hospital’s billing department to pay over the phone with a card.

• Automatic payments: Set up recurring monthly payments from a bank account.

Always get a receipt for mailed or in-person payments. Allow 5-7 days for mailed payments to process.

Financial Assistance for NYC Health + Hospitals Bills

If you are unable to pay your medical bills, NYC Health + Hospitals offers financial assistance programs:

• Sliding scale fees based on income and family size

• Payment plans with low monthly payments over time

• 100% fee waivers for patients below the federal poverty level

• Uninsured and underinsured discounts

Speak to a financial counselor at your hospital or health center to determine your eligibility and apply for assistance. You can also get help with health insurance enrollment.

Avoiding Medical Bill Surprises and Errors

To prevent unexpected medical bills, be sure to:

• Check if your providers and facilities are in-network under your health insurance plan.

• Get pre-authorization from your insurer for scheduled services like surgeries.

• Request written estimates of costs before receiving care.

• Review bills for accuracy and report any incorrect charges promptly.

• Understand your plan’s copays, deductibles, and coverage limits.

Getting Help with Your NYC Health + Hospitals Account

For billing questions or account support, contact your hospital’s patient accounting department. You can also email [email protected] or call 212-606-1276.

MyChart customer support is available 24/7 at 855-613-7659 for portal assistance. Your hospital’s financial counselors can also advise on payments, financial aid, insurance, and any account issues.

Paying your NYC Health + Hospitals medical bills online through MyChart is fast, easy, and secure. Sign up for a free account to access convenient tools for bill pay management. Get help from financial counselors to lower your costs. Keep your account up to date to avoid collections actions that can hurt your credit.