How to Pay Your OPPD Bill by Phone

Paying your Omaha Public Power District (OPPD) bill by phone is a quick and convenient way to ensure your payment is made on time each month. OPPD offers several phone numbers you can call to pay your bill over the phone using a variety of payment methods.

OPPD Bill Pay Phone Numbers

OPPD offers two main phone numbers for customers to call to pay their electric bill:

• 402-536-4131 – This is OPPD’s main customer service line and is the best number to call to discuss your account and make a payment

• 1-877-536-4131 – This toll-free number can also be used by both local and out-of-area customers to pay an OPPD bill.

In addition to these two numbers, OPPD electric customers can also call MoneyGram at 1-800-926-9400 to make a bill payment. MoneyGram has partnered with OPPD to offer expanded bill pay options.

OPPD’s customer service team is available by phone Monday through Friday from 8am to 5pm Central Time. Customers can call during these hours to discuss their account, get billing questions answered, set up payment arrangements, and make payments.

Payment Methods Accepted Over the Phone

There are several payment methods accepted when paying your OPPD bill by phone

• Credit/Debit Card – Visa, MasterCard, American Express, and Discover cards are accepted. Customers can make one-time payments or set up recurring payments.
• Checking/Savings Account – Provide your routing and account number to deduct payment directly from your bank account.
• MoneyGram – Make a cash bill payment at any MoneyGram location. You’ll need your OPPD account number and the receive code 15412.
• Gift of Energy – Make a payment towards someone else’s OPPD account as a gift.

When paying by credit/debit card over the phone, OPPD does charge a $3.95 convenience fee per transaction. This helps cover card processing costs. There are no fees for payments made via checking/savings account or MoneyGram.

OPPD aims to make paying your bill as quick and easy as possible. Accepting a variety of payment types over the phone gives customers flexibility in how they pay each month.

What Information is Needed to Pay My Bill by Phone?

To pay your OPPD bill over the phone, there are a few key details you’ll need to provide for verification and payment processing:

• OPPD Account Number – This 10-digit number is shown on your monthly bill and needed to pull up your account.

• Service Address – Provide the address where your OPPD service is active.

• Name on Account – The account holder’s first and last name.

• Payment Amount – Tell the agent how much you would like to pay on your account.

• Payment Method – Specify whether you’ll be paying by card, bank account, MoneyGram, etc.

Having this information ready when you call will allow the payment process to go quickly and smoothly. The OPPD agent will verify your details before processing the payment to your account.

Payment Confirmation and Receipt

After making a payment over the phone, you’ll receive both a payment confirmation number and an email or mail receipt based on your billing preferences.

The confirmation number proves that the payment was made and provides a reference number should you need to contact OPPD regarding that specific transaction.

Meanwhile, the receipt provides a detailed breakdown of the payment for your records. It shows the account number paid, amount, date paid, and confirmation number. Receipts are automatically emailed for paperless billing customers and mailed to those receiving paper bills.

Saving your confirmation number and receipt allows you to easily track payments made to your OPPD account when paying your bill by phone.

Benefits of Paying Your Bill by Phone

Along with the convenience and quick payment processing, paying your OPPD bill by phone offers other benefits:

• Multiple payment options – Choose the payment method that works best for your needs and budget.

• Accessibility – Speak directly with a customer service agent who can answer questions and provide personalized account assistance.

• Payment tracking – Confirmation numbers and receipts allow you to verify payments.

• Payment arrangements – Agents can set up payment plans if you’re struggling to pay your bill.

• Gift payments – The Gift of Energy program lets you pay toward someone else’s account as a gift.

• Automatic payments – Set up recurring payments from your card or bank account each month.

Paying by phone is easy and efficient, allowing you to take care of your OPPD bill quickly. With live agent assistance and various payment methods to select from, it’s a great option for many customers.

Other Ways to Pay Your OPPD Bill

In addition to paying by phone, OPPD provides customers with several other convenient payment options:

Pay Online

• Pay instantly on OPPD’s website using your credit/debit card or bank account. You can make one-time payments or schedule recurring automatic payments.

• Sign up for paperless billing and manage payments through OPPD’s online MyAccount portal.

Pay by Mail

• Mail a check or money order payment to OPPD’s payment processing center with your remittance stub. Allow 5-7 days for mailed payments to process.

• Use the pre-addressed payment envelope provided with your monthly paper bill.

Pay in Person

• Visit OPPD’s Energy Plaza office in Omaha to pay by cash, check, money order, or credit/debit card Monday-Friday from 8am-5pm.

• Pay with cash at any MoneyGram location in OPPD’s service territory. Bring your account number and the receive code 15412.

Pay with OPPD’s Mobile App

• Download the OPPDConnect mobile app and securely pay your bill on your iOS or Android device 24/7.

No matter which option you choose, OPPD aims to provide customers with simple billing and payment solutions. Paying your OPPD bill by phone is just one of many convenient ways to maintain your electric service each month.

Frequently Asked Questions About Paying Your OPPD Bill by Phone

Customers often have additional questions about the process and policies for paying their OPPD electricity bill over the phone. Here are answers to some frequently asked questions:

How long does it take for my phone payment to process?

Phone payments made during business hours with a customer service agent will process almost instantly. Your account will be credited within minutes after the call ends.

Can I set up a recurring payment over the phone?

Yes, OPPD agents can schedule recurring automatic monthly payments from your credit/debit card or bank account. These auto-payments are deducted on your bill’s due date each month.

Is there a fee for paying by phone?

OPPD charges a $3.95 convenience fee when customers pay by credit/debit card over the phone. There are no fees for payments from a bank account or MoneyGram.

When will a payment made today reflect on my account?

Phone payments are credited to your account quickly, typically within an hour if made during business hours. Payments show on your account the same day.

Can I get a receipt emailed to me?

Yes, email receipts can be sent automatically when you pay your OPPD bill by phone. Provide the agent your email address during the call for receipt delivery.

What is the MoneyGram receive code to pay my bill?

The receive code for OPPD customers to provide when paying with MoneyGram is 15412. You’ll also need your 10-digit OPPD account number.

What if I don’t have my account number handy when I call?

If you don’t have your account number, agents can still locate your account with your phone number, service address, or name on the account.

Can I check my account balance when I call?

Yes! OPPD agents can provide you with a current balance and payment history when you call to pay your bill.

Paying your monthly OPPD bill quickly over the phone is easy and convenient. With live customer service agents available to assist you Monday through Friday during normal business hours, you can take care of your electric payment with just a simple phone call.