Navigating utility payments in Ormond Beach is easy with the variety of options offered by the city. This guide will walk you through everything you need to know to pay your water, sewer, garbage, and other city utility bills.
Overview of Ormond Beach Utilities
The City of Ormond Beach provides water, sewer, garbage, and stormwater utility services to residential and commercial customers within the city limits The Utility Billing & Customer Service department handles monthly meter reading, billing, payment processing, and customer support
Ormond Beach uses an integrated utility billing system to keep track of customers’ accounts and make it easy for them to pay. It is your responsibility as a utility customer to pay your monthly bill by the due date to avoid fees.
Ways to Pay Your Utility Bill
The City of Ormond Beach offers several payment options so you can choose the most convenient method for you
Online
The quickest way to pay is through the online citizen self service portal at www.ormondbeach.org/pay. You can make secure one-time payments or set up recurring payments using your credit/debit card or bank account.
Phone
You can pay with a credit or debit card over the phone by calling the utility billing office at 386-676-3209. This automated payment line is available 24/7.
Send your check or money order to:
City of Ormond Beach Utility Billing
P.O. Box 217
Ormond Beach, FL 32175-0217
Allow 5-7 days for mailed payments to process. Include your account number on the check or reference your address if paying for multiple accounts.
In Person
Visit Ormond Beach City Hall at 22 S. Beach Street to pay your utility bill in person with cash, check, or credit/debit card. A 24-hour drop box is also located in the City Hall parking lot for after-hours check/money order payments.
Auto-Pay
For convenient automated payments, enroll in auto-pay through the online portal to have your bill paid directly from your bank account each month. No worries about forgetting a payment!
Pay Near Me
The City has partnered with PayNearMe, allowing you to pay your utility bill in cash at any CVS Pharmacy or 7-Eleven store. Provide the cashier your account number or scan your bill’s barcode to make a payment. A small transaction fee applies.
Helpful Tips for Utility Account Management
- Provide accurate contact information so the utility billing office can reach you if needed
- Sign up for paperless e-bills through the online portal to save time and money
- Review bills promptly and contact customer service with any questions
- Pay on time to avoid late fees – bills are due on the 17th of each month
- Set payment reminders to ensure on-time payments if not using auto-pay
- Compare average monthly usage to detect possible leaks or other issues
Payment Assistance Programs
If you are struggling financially, Ormond Beach offers programs to help qualified residents pay utility bills:
- Low Income Families – Discounted utility rates through the Family Assistance Program
- Seniors – Possible assistance through the Emergency Home Energy Assistance program
- Heroes – Discounted stormwater fees for veterans and first responders
Contact Utility Billing to learn more about these cost savings programs. Payment arrangements may also be available for those facing temporary hardship.
New Utility Service Accounts
Starting or transferring utility service in Ormond Beach is quick and easy. Simply complete the utility service application available on the city website or in person at City Hall. Proof of property ownership/lease is required.
The account setup fee is $40 and deposits range from $83 to $160 for renters or $160 for owners. Top ways to establish service:
- In Person at City Hall Utility Billing Office
- Online then mail/email application to Utility Billing
- By Phone at 386-676-3209
Service generally starts 1-2 business days after an application is processed if ready for move-in.
Managing Your City Utility Account
The online citizen portal gives customers full control over their Ormond Beach utility account. After creating a secure login, you can:
- View real-time account balance and billing history
- Access monthly statements
- Sign up for paperless billing
- Update contact information
- Set recurring payments
- Report service issues
- And more!
Access the portal anytime to monitor your account details and make payments in just a few clicks. Download the mobile app for on-the-go account management.
Staying on top of your City of Ormond Beach utility bill is fast and easy. Explore all the convenient payment options to find the right fit. And leverage the online portal to take complete control over your account. Managing utility bills is a breeze in Ormond Beach.
Volusia County offices will be closed on Dec. 25 and Jan. 1, in observance of the holidays.
Director Michael Ulrich [email protected]
West Volusia 386-943-7027
Customer Service 386-736-5971
Repairs Office hours: Monday through Friday 8 a.m. to 4:30 p.m. 386-822-6465
Emergency repair service (after hours and weekends) 800-255-2069
The following is a list of options for paying your utility bill:
Pay by phone Please dial 386-736-5971 to make a payment by phone. You will need your account number beginning with 00 and your house number to utilize this system.
Online payment with your bank You may make payment through your banks bill pay service. Your banks bill pay service is very convenient, and you can designate when the bill is paid or set up a recurring payment that is deducted from your account on the same date every month to ensure that no late fees are incurred. Please speak with your bank representative concerning specifics about their bill pay services. There is no charge for this service currently. Billing address to provide to your bank is Volusia County Utilities, 123 W. Indiana Ave., Room 402, DeLand, FL 32720-4602.
Automatic checking withdrawal (ACH) You may make payment by automatic checking withdrawals (ACH). You can sign up for automatic payment by printing this form. Send the form and a voided check to the address on the form. We will process the form and notify your bank each month of the bill amount, and your bank will send us an electronic payment. There is no charge for this service.
Local office payment (personal check or debit) You may make payment by cash, check, debit or credit card at Volusia County Treasury and Billing (Utilities), 125 W. New York Ave., Room 120, DeLand, FL 32720
Mail your payment You may mail your payment to our payment center at Volusia County Treasury and Billing (Utilities), 125 W. New York Ave., Room 120, DeLand, FL 32720. There is no cost for this service other than the price of a stamp. Please mail your payment a minimum of five working days before your due date to ensure timely payment.
Online payment through Payment Express You may make payment by credit card through the countys online credit card payment service. There is a fee for this service. You may access this service at https://www.pay-hub.net/volusia/utilities/search.
PSA How Do I Read My Utility Bill?
FAQ
What is the average water bill in Ormond Beach, FL?
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Service Description
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Monthly Inside City Rate
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Water – Base Rate (From 0 to 2,000 gallons)
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$17.41
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Water – Additional Usage (Per 1,000 gallons between 3,000 and 6,000 gallons)
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$3.55
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Water – Conservation Usage (Per 1,000 gallons for 7,000 gallons and over)
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$4.21
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Sewer – Base Rate (From 0 to 2,000 gallons)
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$21.54
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Where to pay Volusia County water bill?
Is there tap water in Ormond Beach?
What county is Ormond Beach, FL in?
How do I pay my utility bill in Ormond Beach?
Send check or money order payments to: City of Ormond Beach Utility Billing P.O. Box 217 Ormond Beach, FL 32175-0217 Make cash, check, or credit card payments at Ormond Beach City Hall 22 South Beach Street Ormond Beach, FL 32174 ( A drop box is located in the parking lot at City Hall for after hour payments – check/money order only.)
What does Ormond Beach water billing do?
Provides water billing services to the Ormond Beach community, including online bill payment, customer service, and reporting of water leaks or sewer backups. Ormond Beach Water Billing, located at 22 S Beach St, Ormond Beach, FL, provides water billing services to the Ormond Beach community.
How many utilities are there in Ormond Beach?
There is 1 Utilities per 13,746 people, and 1 Utilities per 10 square miles. In Florida, Ormond Beach is ranked 119th of 1036 cities in Utility Companies per capita, and 134th of 1036 cities in Utility Companies per square mile.
How do I make a payment at Ormond Beach water?
You can create a new account on the Ormond Beach Water website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account . Want to pay without an account? You can make a one-time payment without creating an account.