Convenient Ways to Pay Your Owensboro Municipal Utilities Bill

Paying monthly utility bills can feel like a chore. But with Owensboro Municipal Utilities (OMU), residents of Owensboro KY can easily pay their electric water, and internet bills through various convenient methods. This article will explore the different options OMU offers for paying your bill online, by phone, in person or by mail.

Overview of Owensboro Municipal Utilities

First, an introduction to OMU for those not familiar with this utility provider. OMU is the municipal electric, water, and internet service provider for Owensboro, Kentucky and surrounding Daviess County. As a public and locally owned utility, their mission is providing safe, reliable and affordable utility services to the community.

OMU serves over 31,000 electric customers, 26,000 water customers and 5,000 broadband internet customers. They operate the Elmer Smith coal power station, William Cavin water treatment plant, transmission and distribution infrastructure, and a fiber optic network. OMU has 150 employees dedicated to serving the needs of Owensboro residents and businesses.

Paying Your OMU Bill Online

The fastest and most convenient way to pay your OMU bill is online through their website. OMU offers two options for online payments – through your My Account portal, or as a one-time guest user.

Paying Online via My Account

• Visit omu.org and click on My Account at the top of the page. This will direct you to the login portal.

• If you do not have an account, click “Register Now” to set up your online profile with OMU

• Once logged into your My Account, you will see your current account balance and usage Click on “Pay Bill” to go to the payment page.

• Select your payment amount and enter your credit/debit card or bank account info. Visa, Mastercard, American Express and Discover cards accepted.

• Review payment details and submit. Your payment will be immediately processed.

My Account also allows you to:

• View bill history and download statements
• Monitor daily electric and water usage
• Set up automatic and recurring payments
• Receive billing notifications and reminders

Paying as a Guest User

• On any page at omu.org, click the “Quick Pay” button.

• This will direct you to a guest payment page. Enter your OMU account number and billing zip code.

• Select your payment amount and enter card or bank details. Submit payment when finished.

• A guest payment requires your account number each time. With My Account you can save payment methods for faster checkout.

Paying Your OMU Bill By Phone

To pay your utility bill over the phone with OMU:

• Call 270-926-3200 and select Option 1 for the billing department. This number is available 24/7.

• Follow the prompts to make a payment using your preferred card or checking account.

• OMU accepts Visa, Mastercard, American Express and Discover cards for phone payments.

• You will receive a confirmation number at the end verifying your payment was processed.

Paying by phone is fast and convenient when you need to make a quick payment. Just have your account number, card and billing info ready to complete the payment.

Paying Your OMU Bill by Mail

If you prefer to mail in a traditional check payment:

• Send your payment to the remittance address printed on your OMU bill:

  OMU Customer Service Center
  PO Box 806
  Owensboro, KY 42302-0806

• Include your payment coupon from the bill to credit your account properly. Write your OMU account number on the check.

• Allow 5-7 business days for your mailed payment to reach OMU and be processed to avoid late fees. Payments are posted based on date received.

• You can also pay with a check or money order at any Independence Bank branch with your current OMU bill.

Though not as fast as online or phone payments, mailing a check is reliable if you prefer using paper checks. Just watch the mail timing.

Paying Your OMU Bill In Person

For in-person payments, you can visit the OMU Customer Service Center at:

OMU Customer Service Center
2070 Tamarack Road
Owensboro, KY 42303

Their office is open Monday thru Friday, 8am to 4:30pm. You can pay with cash, check or money order. Debit and credit card payments are not accepted onsite.

When paying in person, be sure to bring your current utility bill or know your 10-digit OMU account number. Wait times may be longer during peak payment periods each month.

Payment Methods Accepted by OMU

OMU offers flexibility in how you pay your utility bill. Here are all the payment methods accepted:

Online Payments

• Debit card
• Credit card (Visa, Mastercard, American Express, Discover)
• Electronic check (ACH withdrawal from bank account)

Phone Payments

• Debit card
• Credit card (Visa, Mastercard, American Express, Discover)
• Electronic check

In-Person Payments

• Cash
• Personal check
• Money order

Mail-In Payments

• Personal check
• Money order

Avoid Late Fees and Service Disruption

To avoid additional fees and potential service interruption, your OMU bill must be paid in full by the due date each month. Here are some tips:

• For online, phone and mail payments, allow 5-7 business days for processing before due date.

• If mailing a check, send at least 7 business days before your due date.

• Pay by phone or online up to the due date to ensure on-time payment.

• A 10% late penalty is applied to any unpaid balance remaining after the due date.

• Accounts past due 30+ days may have electric, water and/or internet services suspended.

Pay on time every month using OMU’s convenient online and phone payment options. Contact OMU immediately if you anticipate any payment issues so the situation does not escalate.

Account Management and Billing Options

In addition to flexible payment methods, OMU offers account management tools and billing choices:

My Account

Your online profile allows you to:

• Monitor daily electric and water usage
• View bill history and statements
• Change account and contact info
• Set up paperless billing and autopay
• Receive billing alerts and notices

Billing and Usage Alerts

Opt-in to get alerts for things like:

• Bill ready notification
• Due date reminder
• Delinquent account warning
• High usage alerts

Billing Options

• Monthly billing – standard option
• Average monthly payment plan – fixed bill amount based on past usage
• Equal payment plan – fixed bill amount with adjustment periods
• Due date adjustment – request a different bill due date

Automatic Bill Pay

Setup recurring auto-pay from your bank account or credit card so your bill is paid automatically each month.

OMU Provides More Than Just Utilities

In addition to electric, water and internet service, OMU offers:

• Energy efficiency rebates and incentive programs
• Payment assistance for qualified low-income customers
• Education programs and facility tours for schools
• Community outreach initiatives
• Electric vehicle charging stations
• Security lighting installations
• Renewable energy programs like solar power

Contact OMU to learn about additional services available beyond your basic utility needs.

OMU: Dedicated Utility Services for Owensboro

Paying your utility bill should be simple and painless. With OMU’s online, phone, mail and in-person payment options, Owensboro residents can easily take care of their electric, water and internet bills each month. Sign up for My Account to access account management tools and convenient automatic payments. OMU is committed to providing exceptional utility services and customer care to the Owensboro community.