Simplifying Payment of City Utility Bills in Garland, TX

As a homeowner and resident of Garland, Texas, keeping up with all the monthly bills can feel overwhelming at times. Between the mortgage, electricity, gas, water, internet, and everything else, I always breathe a sigh of relief when I’ve paid them all on time.

Of all these bills, I used to really dread having to pay my city water and garbage pickup bills Writing and mailing checks, remembering due dates, late fees if I forgot – it was a hassle But thankfully, the city’s municipal utility company,, offers several easy payment options that have made my life so much easier.

In this article I’ll provide an overview of explain the various payment methods they offer, and share why automating utility bill payment through their website is the best approach, in my opinion.


GarlandUtilities,org is the online home of the City of Garland’s municipal utility services, This includes

  • Electric service through Garland Power & Light (GPL)
  • Water and sewer service through Garland Water Utilities
  • Trash and recycling collection through Environmental Waste Services

Together, these divisions serve over 230,000 residents and handle billing and payment collection for these essential city services.

The utilities are overseen by the Garland City Council and managed day-to-day by the Utility Customer Service department. The GPL service area covers all of Garland, while water, sewer, and garbage service is provided to residents within Garland city limits.

Payment Options Offered offers several flexible options for customers to pay their monthly utility bills:

  • Online – Pay by credit/debit card or e-check via website.

  • Phone – Call the automated payment line or speak to a representative.

  • In person – Pay at the Utility Customer Service office or use the drive-thru.

  • Mail – Send check or money order via US Mail.

  • AutoPay – Set up recurring bank draft payments.

  • 3rd Party – Pay at check cashing locations, Walmart, or Western Union.

With so many choices, residents can choose the payment method that fits their needs and preferences each month. But for me, the AutoPay option is the clear winner.

Why Automating Payment is Best

Signing up for’s AutoPay program has made my bill paying process so much easier. Here’s why I’m such a fan of automating utility bill payment:

  • It saves time – No more writing and mailing checks every month. AutoPay deducts the amount due automatically on the due date.

  • Avoids late fees – I never miss a payment, so no more late charges on my bill. AutoPay gives peace of mind.

  • Easy to manage – I can view my bill online and change bank account details through my secure portal anytime.

  • Eco-friendly – Going paperless with AutoPay reduces waste and my carbon footprint.

  • Budget friendly – Since the amount is consistently deducted on the same date monthly, it’s easy to plan for.

  • Uninterrupted service – As long as my account has funds, my electricity, water, and trash service continue without disruption.

How to Enroll in AutoPay

Signing up for automated bill payment through is simple and only takes a few minutes. Just follow these steps:

  1. Create an online account on the website if you don’t already have one.

  2. Under “My Account,” select the “AutoPay” tab.

  3. Enter your bank account information and confirm to authorize withdrawals.

  4. Review and agree to the AutoPay Terms and Conditions.

Once enrolled, your bill amount will automatically be deducted from your bank account on the due date each month. You’ll still receive monthly statements for your records.

If you ever need to update your account or billing details, you can do so through your online account portal. You have complete control.

Start Simplifying Your Bill Pay Today

Paying bills is just part of adulting. But automating utility bill payment makes the process a whole lot easier. I encourage all Garland residents to check out the AutoPay program offered by

It only takes minutes to set up, but will save you time and hassle for months to come. Turn a tedious task into a simple process. Sign up for AutoPay today!

Garlandutilities.Org Bill Pay

Getting Ready to Pay

  • Have your utility bill in hand. Youll need your account number to login.
  • Have your credit card or ATM/debit card in hand. You can pay by Visa, MasterCard, Discover or American Express credit cards or ATM or debit cards with the Star, Pulse, NYSE or Accel logo. Card information can be securely saved for future transactions. Pre-paid debit cards are not accepted as a payment method.
  • Or have your banking account information. You can also make an ACH payment by using your checking, saving or money market account.
  • Go to the payment website.
  • PLEASE NOTE CHANGE TO ACCOUNT NUMBER: Please refer to the instruction(s) above and use the outlined format (Over the Phone / Pay Now Button) for your application.
  • For security purposes, the login step asks for an Identification Code. For Residential Customers, the Identification Code is the drivers license number of the primary account holder. For Commercial Customers, the Identification Code is the zip code of the location where the utility service is provided.
  • If you have problems logging in, make sure you are entering the account number as noted, and double check your Identification Code. If you continue to have problems logging in, email customer service or call 972-205-2671 for assistance.
  • When you enter the Payment Amount, enter the dollars and cents, making sure you include the decimal point.

Your payments will be posted within one business day. Write down or print out the confirmation number you receive as verification of the transaction.

Welcome to the City of Garland utility account and payment portal.

You can now pay your utility bill using Speedpay. This service is available only online or over the phone at 972-205-2671 and is available 24 hours a day, 7 days a week.

If paying over the phone when asked for your account number, enter your entire account number to equal 16 digits, leaving out the dash and pressing # after all digits are entered.

For Example: Account number 00001234-00056789 would be entered as 0000123400056789#. Old account information will no longer work through Speedpay.

If paying as a guest through the “pay now” button enter your entire account number to equal 16 digits, including the dash.

For Example: Account number 1234-56789 would be entered as 00001234-00056789. Old account information will no longer work through Speedpay.

Speedpay charges a convenience fee to process payment transactions. The fee schedule is as follows:

  • Commercial Customers – $15.95 for each payment transaction up to $2,500
  • Residential Customers – $2.95 for each payment transaction up to $1,000

Note: If payment amount is higher than the transaction limit for your customer page, you will need to make multiple transactions, with each transaction incurring a separate convenience fee. Utility Account and Payment Portal

Proceed to Utility Account and Payment Portal

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How do I pay my Garland electric bill?

Can I pay my City of Garland utility bill online or by phone? Yes, you can pay online, or call 972-205-2671 and press 2. Your payment will be processed by ACI Speedpay. You can make payments 24 hours a day, seven days a week.

How do I reconnect my Garland power and light service?

Call our Utility Reconnect Service at 972-205-2671 and a representative will be able to answer your questions about having your services restored. After hours Utility Reconnect Service is available 5 to 7 p.m. Monday through Thursday and 5 to 6:30 p.m. Friday. The office is closed Saturday and Sunday.

What is the phone number for Garland Utilities customer service?

Questions. For questions, call 972-205-2671, email customer service, or view some frequently asked questions.

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