A Guide to Paying Your Palmdale Water District Bill

Having reliable water service is something most of us take for granted But ensuring your water keeps flowing requires staying on top of paying your Palmdale Water District (PWD) bill PWD provides water service to over 115,000 residents in Palmdale, Quartz Hill, Leona Valley, and parts of Los Angeles County. Read on for a guide to understanding and paying your PWD water bill with ease.

Overview of Palmdale Water District

The Palmdale Water District is the largest purveyor of water in the Antelope Valley The public utility was founded in 1918 and today supplies water to both residential and commercial customers across a 138 square mile service area

PWD draws its water from both local groundwater and imported water via the State Water Project. The utility is governed by a 5-member elected Board of Directors and regulated by the California Public Utilities Commission

Customers are billed monthly by PWD. Most bills are sent out on the 18th of every month, and must be paid by the 10th of the following month to avoid late fees.

Understanding Your PWD Water Bill

When reviewing your monthly PWD bill, here are the key charges to look for:

• Water usage fees – Based on the amount of water used in hundreds of cubic feet (HCF)
• Monthly service charge – A fixed charge to maintain the water system.
• Zone charge – Varies by the zone/region you live in.
• Backflow charge – For homes with backflow devices.
• Taxes – PWD collects taxes on behalf of local agencies.
• Late fee – A 1.5% penalty if not paid by the due date.

Compare your current usage to last year’s to spot any unusual spikes that could signify leaks. The PWD website also has a water usage calculator to estimate your next bill.

Payment Options for PWD Bills

PWD offers residential customers several convenient ways to pay their water bills:

• Online – Pay by e-check or credit/debit card through PWD’s online payment system.
• Phone – Call the PWD billing department at 661-947-4111 and pay via credit/debit card.
• Mail – Send a check or money order to the PWD mailing address.
• In person – Visit the PWD office and pay by cash, check, money order, or card.
• Drop box – Place your payment in the secure drop box at the PWD office.

Don’t pay late fees until your payment has been received and processed. This should take between 5 and 7 business days. One-time online/phone payments are typically posted within 1-2 business days.

Enrolling in AutoPay

For hassle-free bill payment, PWD customers can enroll in auto-pay to have payments automatically debited from your bank account or charged to a credit/debit card each month. Here’s how to set up recurring PWD bill payments:

1. Access your PWD account online or call 661-947-4111 for assistance.

2. Select whether you want payments taken from your bank account or credit/debit card.

3. Confirm that your account will be debited monthly for the total amount due on your billing due date.

4. Your first auto-pay will occur on your next billing cycle.

With auto-pay in place, you don’t have to worry about missing payment deadlines or late fees. Just be sure the account you linked has sufficient funds when your bill is due. You can always cancel or change accounts anytime through your online account.

Payment Assistance and Extension Options

For PWD customers facing financial hardships that make paying their water bill difficult, help is available.

• PWD offers payment plan options to spread out past due balances over time.

• Customers who meet income qualifications may enroll in PWD’s Rate Assistance Program for discounted water rates.

• One-time extensions without late fees can be requested for customers who need extra time to pay their bill.

The key is communicating with PWD early before service disruption occurs. Be proactive in seeking bill assistance or payment arrangements to ensure your water service continues uninterrupted.

Starting or Stopping PWD Service

Anytime you move into or out of a home or apartment in Palmdale Water District’s service area, you’ll need to start or stop water service accordingly:

To begin new service:

• Visit PWD’s website and complete the Start Service online form.

• Provide your move-in date and new service address.

• A PWD representative will contact you to finalize starting service.

To stop existing service:

• Fill out the online Stop Service request form at least 1 week before your move out date.

• Provide a forwarding address for your final bill.

• Your service will be discontinued on the date requested.

Notifying PWD ensures a smooth transition as you move so you avoid paying for service no longer being used.

Paying Your PWD Bill: Simple and Stress-Free

Having reliable water service requires customers to hold up their end by paying bills on time. Avoid the headaches of late fees or disruptions by understanding your PWD water bill, automating payments, and seeking assistance if needed. With multiple payment options and support programs, paying your PWD water bill can be simple and stress-free.