How to Pay Your Passaic Valley Water Commission Bill Online, by Phone, or By Mail

Maybe the Passaic Valley Water Commission (PVWC) gives you water to drink if you live in northern New Jersey. It’s important to pay your PVWC water bill on time every month to avoid late fees and service interruptions. I’ll show you the fastest ways to pay online, over the phone, in person, or by mail in this guide.

Online Bill Pay Options

Paying your PVWC bill online is the fastest and most convenient way to ensure on-time payment You have a couple options

• Pay as a Guest – Go to wwwpvwc,com/customer-service/billing-payment/pay-my-bill and click the link under “Pay My Bill Online,” This will take you to PVWC’s secure payment portal where you can pay as a guest without logging in, You’ll need your PVWC account number and zip code

• If you want to see all of your account information, you need to sign up for an online account at www. pvwc. com/customer-service/billing-payment. You can see how much you’ve used and how much you still owe, set up autopay, and make one-time payments once you’re logged in.

You can use an e-check from your bank account or a credit or debit card from Visa, Mastercard, American Express, or Discover to pay for either choice. Payments are posted instantly.

I recommend setting up an online account if you’ll be paying regularly. It’s quick to create an account using your email, PVWC account number, and zip code. Accessing your bill details online is useful for budgeting each month.

Pay by Phone

Call PVWC at 973-340-4300 and select option 1 for the billing department. You can pay with all major credit/debit cards or electronic check over the phone.

Have your PVWC account number, service address zip code, and payment info ready when you call. Phone payments are posted instantly to your account, just like online payments.

PVWC’s automated phone system is available 24/7 for payments. You can also speak with a customer service rep Monday-Friday 7:30am-6:30pm for billing questions.

Pay In Person

To pay your bill in person with cash, check, or money order, visit the PVWC office at:

Passaic Valley Water Commission
1525 Main Ave
Clifton, NJ 07011

Office hours are Monday-Friday 7:30am-6pm. You can also drop off check/money order payments 24/7 in the drop box outside the building. Payments are processed the next business day.

For Garfield residents, you can pay at Garfield City Hall, 111 Outwater Lane, Monday-Friday 9am-4pm. North Arlington residents can pay cash/check at Borough Hall, 214 Ridge Rd, Monday-Friday 9am-3pm.

Be sure to have your PVWC account number or billing stub when paying in person. In-person payments may take 1-2 business days to post to your account.

Pay by Mail

Mail your check or money order to:

Passaic Valley Water Commission
PO Box 11393
Newark, NJ 07101-4393

Write your PVWC account number on the check or stub to ensure proper credit. Standard mail takes 5-7 days to reach the payment center, so allow extra time for checks sent close to your due date.

There are no fees for paying by mail. But it doesn’t provide instant payment confirmation like the online, phone, and in-person options.

Avoid Late Fees

PVWC bills quarterly for residential customers and monthly for commercial customers. Payment is due upon receipt of your bill.

If your bill is 30 days past due, a 1% late fee will be assessed on unpaid balances. At 60 days past due, a $40 charge is added and a shutoff notice is sent.

If your account reaches 90 days past due, your water service may be disconnected within 7 days. Avoid headaches and extra fees by paying on time every billing cycle.

Get Back on Track with a Payment Plan

If you’re struggling to pay your PVWC bill on time, call 973-340-4300 as soon as possible to set up a payment plan. As long as your account isn’t too far past due, PVWC’s billing team can help you create a manageable payment schedule.

Being proactive and communicating early is key. PVWC would much rather work out an extended repayment plan than shut off your essential water service. Don’t wait until you receive a shutoff notice to take action.

Assistance Paying Your Water Bill

Several programs exist to help North Jersey families afford their water bills, including:

• Low Income Home Energy Assistance Program (LIHEAP) – Provides grants for home utility bills based on income eligibility. Apply through your county social services agency.

• Payment Assistance for Gas & Electric (PAGE) – Offers monthly credits on gas/electric bills for low-income households. Can also help with water bills in some cases.

• New Jersey SHARES – Provides bill payment assistance for any utility service, including water bills. Must meet income requirements.

If you’re having trouble paying your PVWC bill, contact them at 973-340-4300 to learn about these and other assistance programs you may qualify for.

In Summary: PVWC Bill Pay Options

• Online – Fast and easy through guest pay or your account. Instant processing.

• Phone – Call 973-340-4300 and pay with e-check or credit/debit card. Instant processing.

• In Person – Visit PVWC office or payment sites in your town. Takes 1-2 days to post.

• Mail – Send check or money order to PO box. Allow 5-7 days for delivery and processing.

No matter how you decide to pay, be sure your PVWC payment arrives by the due date printed on your statement. This helps avoid late fees and possible service disruption. Don’t hesitate to call PVWC at 973-340-4300 if you need payment help or plan options.