How to Pay Your AUM Bill Online

American Utility Management (AUM) provides utility management and energy services for thousands of multifamily housing properties across the country. If your apartment community uses AUM to manage utilities, you likely receive a monthly bill for your water, sewer, trash, gas and electric usage. Paying your AUM bill quickly and easily online is important. This guide will walk through the online payment options available and tips for managing your AUM account.

How Do I Pay My AUM Bill Online?

AUM makes paying your monthly utility bill easy through their online payment portal. To pay your AUM bill online, follow these steps:

1. Go to wwwaum-inc.com

2. Click on “Residents” in the top menu

3. Select “Pay Online”

4. Enter your AUM account number and click “Continue”

5. If prompted, enter your unit number

6. You will see your account balance and payment options

7. Choose to pay by credit/debit card, eCheck or PayLease

8. Enter your payment details and submit

The payment will process instantly. You will receive a confirmation email with your payment details. Managing your AUM utility account online is simple and fast.

Other Ways to Pay

In addition to online payments, AUM offers these other payment options:

• By phone – Call AUM at 1-866-553-8555 to pay over the phone using a card or eCheck.

• AutoPay – Set up recurring automatic payments from your bank account so you never miss a bill.

• In person – Take your bill to the property manager to pay with cash, check or money order.

• By mail – Mail a check or money order to AUM’s payment center.

Paying online is the quickest and most convenient way to make sure your AUM utility bill is paid on time each month.

Why Pay Your AUM Bill Online

Here are some of the biggest benefits of paying your AUM utility bill online:

• It’s fast – Online payments post instantly to your account.

• More payment options – Pay with cards, bank accounts or services like PayPal.

• Track payments – Your online account stores your payment history.

• Paperless – Go green by reducing paper bills and checks.

• Automatic receipts – Get emailed confirmation for every online payment.

• Avoid late fees – Online payments avoid mail delays and prevent late charges.

• 24/7 access – Pay at your convenience, anytime on any device.

Paying your AUM bill through their website or mobile app allows you to easily manage payments and your account details from anywhere.

Tips for Managing Your AUM Account Online

Follow these tips and best practices for effectively managing your AUM utility account online:

• Log in regularly to check your balance and usage. Monitor for any spikes.

• Review the monthly itemized bill breakdown to understand your charges.

• Set up AutoPay if allowed to have payments automatically deducted.

• Check that your contact information and email are up to date for notices.

• Update your payment method if your card expires or account changes.

• Set bill payment reminders on your calendar so you never miss due dates.

• Contact AUM if you spot any billing errors or have account issues.

• Go paperless to reduce clutter and access statements online.

• Take steps to reduce usage if you have control over utilities like electric.

Staying on top of your AUM account through their online portal helps avoid surprises each month.

What Utilities Does AUM Bill For?

AUM bills residents on behalf of apartment communities for usage of:

• Electricity
• Natural gas
• Water and sewer
• Waste/garbage removal
• Cable/internet (in some cases)
• Recurring utility fees

They consolidate all these utility costs into one monthly AUM bill for simplicity. Usage amounts vary based on factors like square footage and number of occupants.

AUM tracks utility rates and consumption on behalf of properties to bill residents accurately for their share of costs. Having AUM manage utilities alleviates the hassle for property managers.

Why Does My Apartment Use AUM for Utilities?

There are a few key reasons why your apartment community likely utilizes AUM’s services for utility management and billing:

• Cost recovery – AUM allows properties to recover utility costs from residents.

• Submetering – AUM installs submeters to track per-unit usage for billing.

• Staffing efficiency – AUM handles utility tasks so staff can focus on leasing.

• Expense tracking – Detailed data and billing helps properties budget and reduce waste.

• Conservation incentives – Itemized bills motivate residents to reduce consumption.

• Payment processing – AUM handles all utility payments instead of on-site staff.

Having a third-party management service like AUM handle utilities makes it easier for apartment communities to track expenses and recover costs from residents.

What Services Does AUM Provide?

AUM delivers a full suite of utility management services:

• Utility cost recovery – Bills residents for usage to recover expenses for the property.

• Submeter installation – Installs gas, electric and water submeters to track per-unit usage.

• Billing & payments – Handles billing, payments, collections and payment processing.

• Account management – Provides online account access for residents and properties.

• Conservation – Offers energy management services to help reduce consumption.

• Support services – Customer service for residents and property manager support.

• Invoice processing – Manages and pays all community utility invoices.

• Data analytics – Reporting and analytics on utility usage and costs.

AUM’s comprehensive utility management covers everything from metering to billing to sustainability.

Will AUM Allow Me to Pay with PayPal?

Unfortunately, PayPal is not one of the online payment options currently accepted by AUM for resident utility bills. The AUM resident payment portal only allows payments by:

• Credit or debit card (Visa, Mastercard, Discover, American Express)

• Electronic check (eCheck using your checking account and routing number)

• PayLease (3rd party rental payment service)

• AutoPay through your bank account

So while you cannot directly use your PayPal account balance, you do have a couple options:

• Use your PayPal debit card or PayPal Cash Card to pay your AUM bill. This deducts funds from your PayPal balance.

• Transfer money from PayPal to your bank account. Then pay your AUM bill via eCheck or AutoPay using your bank account funds.

• Withdraw cash from an ATM using your PayPal debit card to get paper money to pay with in person.

PayPal is not directly integrated with AUM. But with a little creativity, you can use your PayPal account balance to pay your AUM utility bill through an intermediate transfer or debit card. Contact AUM to request they add PayPal acceptance in the future for more payment flexibility.

Is There an AUM Mobile App?

AUM offers a free mobile app for iOS and Android called AUM iCare. With the app, residents can:

• Pay bills
• View account balance
• Check payment history
• Monitor utility usage
• Contact customer support
• Receive notifications

Having the app makes managing your AUM utility account even more convenient. You can pay bills, check usage, and get account alerts all on the go from your smartphone.

Key features of the AUM iCare app include:

• Secure account login
• One-tap online payments
• Automated usage tracking
• Account communication
• Paperless billing
• Photo upload for issues
• Push notifications

Search for “AUM iCare” in the Apple App Store or Google Play Store to download it for free.

How Can I Reduce My AUM Utility Bills?

If you find your AUM utility bills are getting too high, there are a few ways you can try to lower your usage and costs:

• Conserve energy – Turn off lights and use ENERGY STAR appliances to reduce electric usage.

• Limit water – Take shorter showers, fix leaks, and reduce unnecessary water usage.

• Lower temperature – Lower your thermostat a few degrees in cold or hot months to use less heating and AC.

• Unplug devices – Reduce “vampire” drain by unplugging electronics when not in use.

• Run full loads – Only run dishwashers and washing machines with full loads to conserve resources.

• Use fans – Use ceiling or portable fans to stay cool instead of overusing air conditioning.

• Check for issues – Notify maintenance if you suspect leaks, malfunctioning appliances or other issues.

Being mindful of your consumption behaviors can help shrink those AUM utility bills.

Is