A Guide to Paying Your Bloomington, Illinois Water Bill

Paying your monthly water bill is an essential task for any Bloomington, Illinois resident. The City of Bloomington provides water service to over 75,000 residents across the area. There are a few ways Bloomington utility customers can pay their water bills conveniently and on time each month.

Overview of Bloomington Water Service

The City of Bloomington Water Division supplies drinking water to residences and businesses located within the Bloomington city limits. They operate and maintain over 310 miles of water mains, two water treatment plants, and three water towers.

The Lake Bloomington and Evergreen Lake reservoirs act as the water supply sources for the city The Water Division treats and routinely tests the water to ensure it meets all federal and state quality standards

Customers are billed monthly based on metered water usage. Water bills consist of a service charge based on your meter size plus a volume charge for the amount of water used.

When are Water Bills Due in Bloomington?

Bloomington water bills are mailed out monthly and are typically due around the 25th of each month. The due date is printed on your individual bill.

Bills not paid by the due date will incur a 10% penalty charge. Bills over 60 days past due may result in water service being shut off.

Ideally you should pay your water bill as soon as you receive it to avoid any late fees or service disruptions.

Ways to Pay Your Bloomington Water Bill

The City of Bloomington offers several payment options to provide fast. convenient bill payment

• Online – Pay via credit/debit card through the city’s online payment portal. You’ll need to create an account with your water account number.

• By Phone – Call the automated payment system anytime at 1-855-791-4001 to pay over the phone using a card.

• Mail – Detach the payment stub from your bill and mail with a check to the address listed. Allow 5-7 days for delivery.

• In Person – Bring your bill and payment to the Utility Billing Office at City Hall. They accept cash, checks, money orders, and credit/debit cards.

• Drop Box – The City Hall drive-thru has a secure drop box for leaving check or money order payments anytime.

• AutoPay – Sign up to have your bill automatically paid from your bank account each month. Payments will be drafted on the due date.

What to Know About Paying Online

Paying your Bloomington water bill online through the city’s web portal is often the most popular option due to the convenience and security it offers.

To get started, you’ll first need to create an online account connected to your water account number. Have your account number and the primary name on the account handy when you sign up.

Through your online account, you can:

• View real-time account balances
• Access up to a year of payment history
• Schedule one-time future payments
• Set up recurring autopay
• Receive paperless billing

The online system accepts Visa, MasterCard, Discover, or American Express credit and debit cards. A third-party service fee of $1.50 is charged per transaction.

Online payments are posted to your account immediately after the transaction processes. You’ll receive a confirmation email with a payment reference number.

Avoid Late Fees and Service Disruptions

To avoid late payment penalties and potential water shut-offs, be sure to pay your Bloomington water bill by the due date printed on your statement. Online bill pay offers a quick and easy way to pay on time every month.

Sign up for autopay or make it a routine to login and pay your bill as soon as it arrives in the mail. If you ever have issues paying on time, contact the utility billing office right away to discuss payment plan options.

Consistently paying your water bill by the due date will help you maintain good standing as a City of Bloomington water customer. Take advantage of the various payment methods offered for maximum convenience.