Paying your water bill on time is an important responsibility as a resident of Ferndale. This comprehensive guide will walk you through everything you need to know about paying your Ferndale water bill, including convenient payment options, how to set up automatic payments, late fees to avoid, and more.
Overview of Ferndale Water Billing
The City of Ferndale provides water utility services to residents and charges for water usage on a bi-monthly basis. Usage is metered and bills are calculated based on the amount of water used during the previous two months.
Bills are sent out at the beginning of January, March, May, July, September, and November Payment must be received by the due date printed on your water bill to avoid late fees.
Along with water usage fees, your bill may also include charges for
- Wastewater treatment
- Stormwater management
- Recycling services
- Taxes
Review your bill carefully to ensure all charges are accurate before submitting payment.
Convenient Ways to Pay Your Ferndale Water Bill
The City of Ferndale offers several payment options to pay your water bill on time:
Pay Online
The fastest and most convenient way to pay is through the City of Ferndale’s online payment portal. You can pay by credit card, debit card, or e-check. You’ll need your account number to log in.
Pay by Phone
Call 1-844-239-2365 to pay your water bill over the phone using a credit card, debit card, or e-check. Your account number will be required.
Pay by Mail
Mail a check or money order along with your payment stub to P.O. Box 1536, Ferndale, WA 98248. Allow 5-7 days for delivery to avoid late fees.
Pay in Person
Bring your water bill and payment to Ferndale City Hall at 2095 Main Street during business hours. You can pay with cash, check, money order, or card.
Set Up Automatic Payments
For hassle-free payments, enroll in automatic monthly payments through your bank or the online payment portal. Payments will be withdrawn on the due date.
Avoid Late Fees and Penalties
Ferndale water bills must be paid by the due date to avoid:
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Late Fee: A $10 late fee applied if payment is not received on the due date.
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Shut Off Notice: A shut off notice will be sent if a bill is 30 days past due, and a $10 fee is added.
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Water Shut Off: Accounts 60+ days past due are subject to water service termination until payment is made. A $50 fee is applied for shut off.
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Lien: Unpaid accounts over 90 days past due will receive a lien notice, and a lien will be placed on the property for owed amounts.
Paying even one day late can result in late fees, so be sure to pay promptly by the due date. If you anticipate issues with on-time payment, contact the City of Ferndale Utility Billing department right away.
Setting Up an Online Account
The City of Ferndale encourages customers to set up an online account through their payment portal. Benefits include:
- View real-time account balance and payment history
- Receive bills and reminders through email
- Store payment methods for quick payments
- Set up text/email reminders for due dates
- Go paperless and reduce waste
To register, you’ll need your 9-digit account number and PIN code from your latest bill. Login and provide your contact information to access the self-service options for convenient bill management.
Moving In or Out? Options to Start or Stop Service
If you are establishing new water service with the City of Ferndale, you must complete a New Service Agreement. This can be done online through the utility billing portal or by visiting City Hall. A deposit may be required to turn on water service.
When moving out, request a final bill and provide a forwarding address. Complete a Service Termination Request at least 5 days before your move out date to schedule shut off. Receive your deposit refund after the final bill is paid.
Assistance Programs for Financial Hardship
If you are experiencing financial hardship and unable to pay your water bill, Ferndale offers programs that may assist:
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Payment Arrangements – Set up a payment plan to pay your balance over time.
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Bill Round Up Program – Round bill amounts are donated to assist struggling households.
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Late Fee Waivers – Fees may be waived for customers in need.
Contact the utility billing department to discuss bill assistance options and complete any required applications. Providing proof of income or hardship may be necessary.
Key Takeaways for Paying Your Ferndale Water Bill
Paying your water utility bills promptly is an essential responsibility as a Ferndale resident and customer. Use these tips for stress-free bill management:
- Mark due dates on your calendar and set payment reminders.
- Go paperless with e-bills to receive notifications.
- Enroll in automatic payments to ensure on-time payment.
- Contact the city immediately if you anticipate an issue paying on time.
- Check out assistance programs if you are facing financial hardship.
Using the convenient online portal makes managing your Ferndale water account easy. But if any questions come up, don’t hesitate to call or visit City Hall for personal assistance. Consistently paying your bill on time will keep your water flowing and avoid any late fees or penalties.
Register for Water Service
- To register for water service at your property, please fill out our Application for Water/Sewer Service Form.
Need to change your mailing address for property taxes or water bills? Use our new online form to have your bills mailed to a different address.
How to Pay Your Water Bill
Search the property address from the utilities portal and locate the property account information. Bills can be paid in full or partially. After entering the payment information, a confirmation will be sent.
Mail your bill payment using the return envelope provided with your bill. Submit payment via check or money order; please dont send cash through the mail.
Call the automated number at 866-873-9157 to pay your bill 24 hours a day, seven days a week using a credit or debit card. You will need to have your account number (located on your water bill) handy when calling. Please be advised: partial payments cannot be made over the phone; to pay a partial balance, please pay online.
Pay your bill in person at City Hall, 300 E. Nine Mile Rd., during regular business hours: Monday–Thursday, 8:00 a.m.–5:30 p.m. Or, drop your bill and payment into the 24-hour dropbox, located outside the front entrance of City Hall.
Dropbox: Dropbox payments may be made by personal check, money order, or cashiers check. The drop ox contents are removed prior to noon Monday through Friday. Please do not put cash in the dropbox.
Set up a recurring payment that is automatically withdrawn from your checking or savings account each billing cycle.
In case of financial hardship, you can fill out the Water Payment Plan form to set up a payment plan. The City does not turn off water per City policy; however, a delinquent utility bill will incur fees and can be transferred to property taxes if a payment is not arranged. Billing staff will work with you to help maintain your water service during periods of financial hardship, so please contact the Water Department for any questions or concerns.