How to Pay Your Hawaiian Electric Bill: A Simple, Step-by-Step Guide

Paying your Hawaiian Electric bill doesn’t have to be a hassle. Hawaiian Electric offers their customers various convenient payment options to choose from. In this comprehensive guide, I’ll walk you through the easiest ways to pay your Hawaiian Electric bill online, by phone, by mail or in person.

Overview of Payment Options

Hawaiian Electric offers several ways to pay your electric bill:

• Pay online through Account Manager
• Pay by phone through automated system
• Pay by mail with check or money order
• Pay in person at payment locations
• Enroll in recurring Auto-Pay payments
• Make one-time payments through your bank

I’ll explain each of these options in detail below so you can choose the best method based on your needs. Online and automated payments are typically the fastest ways to ensure your payment is received on time.

How to Pay Online Through Account Manager

The easiest way to pay your Hawaiian Electric bill is through your online Account Manager. Here’s how to pay online in just a few quick steps:

1. Go to www.hawaiianelectric.com and click on “Pay Bill”

2. Login to your account with your username and password

3. Select “Make Payment” and choose whether you want to make a one-time payment or set up recurring payments

4. Enter your payment amount and select your payment method

5. Review your payment details and submit

Online payments through Account Manager post instantly, so your balance is updated right away. You’ll also get an email confirmation for your records.

Paying by Phone Through Automated System

To pay your Hawaiian Electric bill over the phone, call 1-855-934-2123 and use the automated payment system.

• When prompted, enter your 10-digit account number

• Follow the voice instructions to enter your payment amount

• Select your payment method – credit/debit card or checking account

• Stay on the line to get a confirmation number

Phone payments process instantly too, helping you avoid late fees.

Paying by Mail with Check or Money Order

To pay your Hawaiian Electric bill by mail, send a check or money order to:

Hawaiian ElectricP.O. Box 27960 Honolulu, HI 96820

Write your 10-digit account number on your check or money order. Allow 5-7 days for mailed payments to process. Send at least 1 week before your due date.

Paying Your Bill In Person

You can pay your Hawaiian Electric bill at an authorized payment location. Bring your bill or account number.

• Western Union – Make a cash payment at retailers like Foodland and Walmart

• First Hawaiian Bank – For Oahu customers only

• Hawaii Community Federal Credit Union – For members only

In-person payments post to your account right away. Look for the customer service desk.

Enroll in Recurring Auto-Pay

For hassle-free payments, enroll in Auto-Pay through Account Manager. Your bill will be paid automatically each month on the due date from your bank account or credit card.

To enroll, just log into your account, select AutoPay under “My Profile” and enter your payment details. It’s free and easy!

Make One-Time Payments Through Your Bank

Most banks allow you to pay bills directly from your checking or savings account. Just log into your bank’s online banking site or mobile app, and add Hawaiian Electric as a payee using your account number. Then schedule one-time or recurring payments.

Confirm your bank’s processing time, but most payments post within 3 business days.

Avoid Late Fees

To avoid late fees, make sure your payment is received before the due date. Online, phone, auto-pay and in-person payments post right away. For mail and bank payments, allow 1 week for processing.

If you need an extension, call Hawaiian Electric at 1-855-934-2123 to discuss payment arrangements.

Manage Account Online

Through your Hawaiian Electric online account, you can also:

• View your electricity usage and payment history
• Update account and contact information
• Set up paperless billing and autopay
• Request service changes

So log in and take advantage of all the account management tools available!