How to Pay Your Hawaiian Electric Bill: A Simple, Step-by-Step Guide

Paying your Hawaiian Electric bill doesn’t have to be a hassle. Hawaiian Electric offers their customers various convenient payment options to choose from. In this comprehensive guide, I’ll walk you through the easiest ways to pay your Hawaiian Electric bill online, by phone, by mail or in person.

Overview of Payment Options

Hawaiian Electric offers several ways to pay your electric bill:

  • Pay online through Account Manager
  • Pay by phone through automated system
  • Pay by mail with check or money order
  • Pay in person at payment locations
  • Enroll in recurring Auto-Pay payments
  • Make one-time payments through your bank

I’ll explain each of these options in detail below so you can choose the best method based on your needs. Online and automated payments are typically the fastest ways to ensure your payment is received on time.

How to Pay Online Through Account Manager

The easiest way to pay your Hawaiian Electric bill is through your online Account Manager. Here’s how to pay online in just a few quick steps:

  1. Go to and click on “Pay Bill”

  2. Login to your account with your username and password

  3. Select “Make Payment” and choose whether you want to make a one-time payment or set up recurring payments

  4. Enter your payment amount and select your payment method

  5. Review your payment details and submit

Online payments through Account Manager post instantly, so your balance is updated right away. You’ll also get an email confirmation for your records.

Paying by Phone Through Automated System

To pay your Hawaiian Electric bill over the phone, call 1-855-934-2123 and use the automated payment system.

  • When prompted, enter your 10-digit account number

  • Follow the voice instructions to enter your payment amount

  • Select your payment method – credit/debit card or checking account

  • Stay on the line to get a confirmation number

Phone payments process instantly too, helping you avoid late fees.

Paying by Mail with Check or Money Order

To pay your Hawaiian Electric bill by mail, send a check or money order to:

Hawaiian ElectricP.O. Box 27960 Honolulu, HI 96820

Write your 10-digit account number on your check or money order. Allow 5-7 days for mailed payments to process. Send at least 1 week before your due date.

Paying Your Bill In Person

You can pay your Hawaiian Electric bill at an authorized payment location. Bring your bill or account number.

  • Western Union – Make a cash payment at retailers like Foodland and Walmart

  • First Hawaiian Bank – For Oahu customers only

  • Hawaii Community Federal Credit Union – For members only

In-person payments post to your account right away. Look for the customer service desk.

Enroll in Recurring Auto-Pay

For hassle-free payments, enroll in Auto-Pay through Account Manager. Your bill will be paid automatically each month on the due date from your bank account or credit card.

To enroll, just log into your account, select AutoPay under “My Profile” and enter your payment details. It’s free and easy!

Make One-Time Payments Through Your Bank

Most banks allow you to pay bills directly from your checking or savings account. Just log into your bank’s online banking site or mobile app, and add Hawaiian Electric as a payee using your account number. Then schedule one-time or recurring payments.

Confirm your bank’s processing time, but most payments post within 3 business days.

Avoid Late Fees

To avoid late fees, make sure your payment is received before the due date. Online, phone, auto-pay and in-person payments post right away. For mail and bank payments, allow 1 week for processing.

If you need an extension, call Hawaiian Electric at 1-855-934-2123 to discuss payment arrangements.

Manage Account Online

Through your Hawaiian Electric online account, you can also:

  • View your electricity usage and payment history
  • Update account and contact information
  • Set up paperless billing and autopay
  • Request service changes

So log in and take advantage of all the account management tools available!

Pay Hawaiian Electric Bill

Save Energy & Money

Understanding some of the most common causes of high electric bills is one of the best things you can do to control the amount of energy you use.

Support for our Maui community

Urgent restoration work and rebuilding portions of the damaged electric system in West Maui continues. Anticipated to be completed in 2024, Hawaiian Electrics interim transmission line work does not preclude the possibility of underground utilities in the future as long-term community-driven plans are developed.

View a list of interest-free payment arrangement options available for a limited time and in multiple languages. Other payment assistance options are available as well.

Financial options available to help HECO customers pay electric bill

How do I pay my Hawaiian Electric Bill?

Hawaiian Electric partners with Paymentus, to provide an easy way to pay your electric bill using your checking, savings, or money market account, your MasterCard, Visa, Discover, AMEX, or your ATM or Debit Card (with a STAR, PULSE, or NYCE logo), PayPal, Venmo, Apple Pay, Google Pay, or Amazon Pay. No sign-up is necessary.

How can Hawaiian Electric Help you save money?

From demonstrating how to read your bill to offering energy-saving tips, Hawaiian Electric strives to meet your needs with exceptional customer service while helping you reduce electricity costs. Pay your electric bill automatically each month. Pay your bill online and eliminate paper bills by receiving it electronically.

How do I pay my Hawaiian Electric bill through Western Union?

Pay your Hawaiian Electric bill through Western Union by visiting a retailer like Foodland, Safeway, Walmart, and more! Just bring your account number and form of payment to the customer service agent and ask to pay your bill through Western Union.

Does Hawaiian Electric charge late fees?

Late fees and interest charges will not be incurred during this time for these customers. Hawaiian Electric understands that customers may be experiencing financial hardship and is offering the following interest-free monthly installment plans for a limited time. For all options, late fees are waived.

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