Pay Your Hawaiian Electric Bill Online – A Convenient and Easy Way to Manage Your Electricity Expenses

Living in Hawaii, we all rely on electricity to power our homes and lives. As residents, we get our electricity from Hawaiian Electric – the main energy provider serving Oahu, Maui County, and Hawaii Island. Paying our Hawaiian Electric bill on time each month is an essential responsibility. With the convenience of online bill pay, Hawaiian Electric has made the process smooth and easy. In this article, we’ll walk through everything you need to know about paying your Hawaiian Electric bill online.

Overview of Hawaiian Electric

First a quick background on Hawaiian Electric. This energy company generates and delivers electricity to approximately 95% of Hawaii’s 1.4 million residents. Hawaiian Electric and its subsidiaries serve a diverse population across Oahu the Big Island, Maui, Molokai, and Lanai.

The company has a vision to provide cost-effective, renewable energy to empower Hawaii’s residents and businesses. They are working to integrate more renewable energy and modernize their electric grids. Hawaiian Electric has ambitious sustainability goals, including producing 100% renewable energy by 2045.

As Hawaii’s primary electric utility, most of us receive a monthly bill from Hawaiian Electric. Let’s look at the online payment options available

Benefits of Paying Your Bill Online

Paying your Hawaiian Electric bill online offers many advantages:

  • Convenience: You can pay at any time of day or night without leaving home. Avoid waiting in line at the payment center.

  • Efficiency: Online payments post to your account faster, usually within 1 business day. You can also set up recurring auto-pay to remove the monthly task.

  • Security: Online payments utilize enhanced security measures to protect your information.

  • Accessibility: View and pay your bill from your computer, tablet, or mobile device. Check your balance or make a payment on-the-go.

  • Eco-Friendly: Go paperless by signing up for e-bills. Save trees by reducing paper waste.

  • Budgeting: The online portal provides tools to analyze your electric use and spending. Better understand your consumption patterns.

  • Control Manage all aspects of your account through the online dashboard – update info, start/stop service, analyze usage

Now let’s walk through the simple steps for paying online.

How to Pay Your Hawaiian Electric Bill Online

Hawaiian Electric offers secure online bill pay through their customer website and mobile app.

Sign Up for an Online Account

First, you’ll need to create an online account at Click “Log On” and then “Register for Online Access.”

You’ll enter some basic information like your account number, name, email address, and create a secure password.

After registering, you can log into your Online Customer Account anytime to view and pay your bill.

Payment Options

Once logged in, you can pay your bill through a few convenient online payment options:

  • Automatic Bill Pay: Set up recurring payments from your checking account to pay automatically each month. No fees apply.

  • One-Time Payment: Make a quick one-time payment from your bank account. Also free of charge.

  • Credit/Debit Card: Use your Visa, Mastercard, American Express or Discover card to pay instantly. A $3.25 convenience fee applies.

  • Digital Wallets: Securely pay from your PayPal, Apple Pay, Google Pay or Amazon Pay account. Limited time – no fee when paying through PayPal app.

  • Pay Online: Enter your account and zip code to make a one-time payment by eCheck or card. A $3.25 convenience fee applies.

  • Pay by Phone: Call 1-888-826-5006 anytime to pay by credit/debit card or eCheck. $3.25 convenience fee.

Paperless Billing

You can also go paperless when paying online. Sign up for e-bills through your online account to save paper and receive bills electronically. It’s eco-friendly, convenient, and ensures on-time delivery.

Mobile App

Hawaiian Electric offers a free mobile app for iOS and Android devices. You can securely manage your account, monitor usage, and make payments on-the-go from your smart phone or tablet. Download the app to check your electric usage and pay your bill anytime, anywhere.

Tips for Paying Your Bill on Time

Now that you know how to pay online, here are some tips to pay your Hawaiian Electric bill on time each month:

  • Mark your monthly due date on your calendar so it doesn’t sneak up on you. Bills are typically due within 15 days.

  • Sign up for bill reminders through your online account to receive usage alerts and payment notifications.

  • Enroll in autopay or schedule recurring bill payments so it’s handled automatically each month.

  • Monitor your usage regularly and review billing spikes to stay on budget. Being informed helps avoid surprises.

  • Contact Hawaiian Electric immediately if you anticipate difficulty paying on time that month to discuss payment plan options before the due date.

  • Consider adding a few days buffer with online payments since processing can take 1-2 days.

Paying on time helps avoid late fees, service disruptions, and credit impacts. By closely monitoring your account and utilizing the online tools, paying your Hawaiian Electric bill can be worry-free.

Contact Hawaiian Electric Customer Service

Hawaiian Electric’s customer service team is available to help if any questions come up.

Here are the best ways to contact them for billing support:

  • By Phone: Call (808) 548-7311 (Oahu) or 1-855-891-7508 (Neighbor Islands)

  • Website: Submit a message through the online Contact Form.

  • Mobile App: Use the app’s messaging feature to reach customer service.

  • Email: Email [email protected]. Include your 14-digit account number.

  • Mail: Send written correspondence to PO Box 2750, Honolulu, HI 96840.

The Hawaiian Electric customer service team can answer your bill-related questions, explain charges, set up payment plans, resolve issues and more.

Avoid Late Fees and Service Disruptions

It’s essential to pay your Hawaiian Electric bill fully and on time each month. Key consequences of paying late include:

  • A late payment fee of 1.5% is charged on overdue balances.

  • After 2 late payments in 12 months, a $10 fee applies for sending past-due notices.

  • Accounts 15 days past due receive disconnect warning notices.

  • Electric service can be suspended if your account is 30 days past due.

  • A $55 fee is charged if service is disconnected. Plus a security deposit may be required for reconnection.

Clearly it’s best to avoid these impacts by paying on time. Use the online tools and autopay functions to stay on track. But if you do face difficulty, contact Hawaiian Electric immediately for hardship assistance. Disconnection protection plans are available for qualifying customers.

Ways to Reduce Your Hawaiian Electric Bill

In addition to paying your bill promptly, you can take action to control electricity costs. Try these tips:

Use ceiling fans and natural ventilation instead of cranking the AC. Set thermostats to 78°F or higher.

Unplug devices when not in use to avoid phantom load. Use power strips to easily cut standby power.

Replace old appliances and lighting with ENERGY STAR models. Upgrade to LED bulbs.

Wash full loads of laundry/dishes to maximize efficiency. Scrape rather than rinse dishes.

Cook more efficiently using lids, convection settings, pressure cookers. Microwave or grill instead of oven roasting.

Air dry dishes instead of heated drying cycles.

Install a smart home energy monitor to track usage by device. Identify wasted energy.

Schedule an energy assessment to evaluate insulation, leaks, and upgrade needs.

Utilize Hawaiian Electric’s energy-saving programs, rebates and incentives.

Being mindful of your power use and assessing new technologies can help manage electric costs over time.

Paying your Hawaiian Electric bill promptly each month using the convenient online tools is a simple process. Avoid penalties and stay on budget. Consider paperless billing and autopay to streamline further. Monitor your usage closely and employ energy conservation at home. Reach out to Hawaiian Electric’s customer service with any questions. Using these tips can help you take control of your electricity bill!

Pay Hawaiian Electric Bill Online

Pay Bills Using Automatic Bill Payment

With Automatic Bill Payment, your bank, savings and loan, or credit union will pay your electric bill automatically each month on the due date (15 calendar days after your bill is generated) by deducting it from any account you choose. This service is free. To sign-up, simply log in to your Online Customer Account to enroll or download and complete the Automatic Bill Payment Form (PDF).

Pay Bills Using One-Time Payment Service

We offer a free one-time payment service from your bank account through our Online Customer Service Center. By using one-time payment, you can pay your bill online and eliminate paper bills by receiving it electronically. This service is free! Please allow 3 to 5 business days for payment to be posted to your account.

To make a one-time payment, please log in to our Online Customer Service Center.

How to Use Paymentus and Other Online Payment Options

How can I pay my Hawaiian Electric Bill?

You can pay your Hawaiian Electric Bill using various methods, including paying with your checking, savings, or money market account, MasterCard, Visa, Discover, AMEX, or your ATM or Debit Card (with a STAR, PULSE, or NYCE logo), PayPal, Venmo, Apple Pay, Google Pay, or Amazon Pay. No sign-up is necessary.

How do I pay my Hawaiian Electric bill through Western Union?

You can pay your Hawaiian Electric bill using Western Union at retailers like Foodland, Safeway, and Walmart. Ask the customer service agent to process your payment with your account number and form of payment.

How can Hawaiian Electric help me save money?

Hawaiian Electric offers various ways to help you reduce electricity costs. From demonstrating how to read your bill to offering energy-saving tips, they strive to meet your needs with exceptional customer service. Pay your electric bill automatically each month or online to eliminate paper bills and receive it electronically.

How do I contact Hawaiian Electric?

Visit CONTACT US The Online Customer Service Center will be unavailable from 4:30 p.m. HST on Saturday, May 18 to 1:15 a.m. HST on Sunday, May 19 due to maintenan Mahalo. Customer Service Center› Access Your Account Contact Us Easy web browsing for customers with disabilities.

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