How to Pay Your CenterPoint Energy Bill Online or In Person

Paying your monthly CenterPoint Energy bill is easy and convenient with several options to choose from. As your local gas and electric utility provider, CenterPoint Energy offers online, phone, mail, and in-person payment options to fit your needs. With over 24 million customers in Arkansas, Indiana, Louisiana, Minnesota, Mississippi, Oklahoma and Texas, CenterPoint Energy aims to make bill payment smooth and simple.

Online Payment

The easiest way for most customers to pay their CenterPoint Energy bill is online Register for an online account at centerpointenergycom to securely pay by credit/debit card or electronic bank transfer,

To pay online

• Go to centerpointenergy.com and click “Sign In”
• Enter your account number and zip code
• Select “Make a Payment” and choose your payment method
• Enter your payment information and submit

Online payments are posted to your account immediately. You can also set up autopay to have your bill paid automatically each month.

Pay By Phone

Call 1-800-238-5000 to pay your CenterPoint Energy bill over the phone using our automated system. You will need your account number and your credit/debit card or bank account information. Phone payments are subject to a service fee.

Pay By Mail

Mail your payment to the address listed on your monthly bill. Please allow 5-7 business days for delivery. Payments sent by mail must be received before your due date to avoid late fees. Make checks payable to CenterPoint Energy.

Authorized Payment Locations

CenterPoint Energy has over 150 authorized payment locations in their service areas where you can pay your bill in person with cash, check or money order. Payments made at authorized payment locations by 5 PM are credited to your account the next business day.

To find an authorized payment location near you:

• Go to centerpointenergy.com/payinperson
• Enter your zip code
• Select the location most convenient for you

Payment Assistance Programs

If you are having difficulty paying your CenterPoint Energy bill, you may qualify for payment assistance. CenterPoint Energy partners with local community agencies to provide payment assistance programs to qualifying customers. Some of the available programs include:

• Payment arrangements – Set up a payment plan to pay your balance over time
• Payment extensions – Request additional time to pay your bill
• Average monthly payment plans – Pay a fixed amount each month based on your average usage
• Low-income assistance – Income-based programs like LIHEAP to help cover energy costs

Contact CenterPoint Energy at 1-800-752-8036 to learn about payment assistance options available in your area.

Avoid Late Fees and Disconnection

CenterPoint Energy bills are due around the same time each month. Check your monthly bill for your exact due date. Failure to pay your bill in full by the due date can result in a late payment fee. If your account becomes past due, you may receive a disconnection notice.

To avoid late fees and potential service interruption, pay your bill on time each month. Notify CenterPoint Energy immediately if you anticipate having difficulty paying your bill so they can help get your account back in good standing.

Understand Your Natural Gas and Electric Bill

Your CenterPoint Energy bill provides a detailed summary of your monthly charges. It’s important to review your bill carefully each month to understand what you are being charged for. Your total bill amount is based on:

• Electricity usage (kWh)
• Natural gas usage (CCF)
• Basic service fees
• Taxes and surcharges
• Other authorized charges

Usage charges make up the bulk of your monthly bill and vary based on your energy consumption that billing cycle. Usage is measured by your electric and gas meter. Basic service fees, taxes, and additional charges make up the balance of your bill and are largely fixed each month.

If anything looks incorrect or you have questions about your bill, contact CenterPoint Energy customer service right away to dispute charges before the due date.

Check Account Balance and Payment History

In addition to making a payment, CenterPoint Energy’s online account management system allows you to:

• Check your current account balance
• View payment history
• Access past bills and statements
• Monitor energy usage
• Update account information
• Request service changes
• Send secure messages

Keeping track of your account details online can help you stay on top of your bill and avoid any surprises when your monthly statement arrives.

Payment Confirmation and Receipts

Always verify your payment went through as expected by checking your account online or requesting a receipt:

• Online payments – Your account is updated instantly when you pay online. Log in to view your updated balance.

• Phone payments – You will be provided a confirmation number at the end of your call.

• Mail payments – Send payment at least 5 business days before your due date and follow up online or by phone to confirm it was received.

• In-person payments – Obtain a payment receipt from the authorized payment location.

Paying your utility bill to CenterPoint Energy is easy when you select the payment option that works best for your needs. Pay online, by phone, by mail or in person. And reach out for assistance if you need help keeping your account current. Maintaining a positive payment history can help avoid unnecessary fees and disruption of your gas and electric service.