A Step-by-Step Guide to Paying Your Recology Bill

If you’re a Recology customer in the San Francisco area, paying your trash and recycling bill quickly and easily is important. In this comprehensive guide, we’ll walk through the various ways to pay your Recology bill online, by phone, by mail or in person.

Online Payment Options

Paying online through the Recology website is the fastest and most convenient way to pay your bill. Here are the steps:

For One-Time Payment

1. Go to www.recology.com/bill-pay

2. Select your local Recology company from the dropdown menu.

3. Click on “One-time Payment”.

4. Enter your account number and last name. Click “Continue”

5. Enter your payment details including amount to pay and payment method.

6. Review payment details and click “Submit Payment”.

To Create an Account

1. Go to www.recology.com/bill-pay and select your Recology company.

2. Click on “Login” if you already have an account or “Enroll” to create a new account

3. Follow the steps to create your online account credentials.

4. Register your payment methods like bank account or credit card.

Once your account is created, you can log in anytime to make one-time payments or set up recurring automatic payments. It’s fast, easy, and secure!

Paying by Phone

To pay your Recology bill over the phone:

• Call 1-628-201-0077

• Have your account number ready

• Follow the automated prompts to make your payment with a card

This is the quickest way to pay if you don’t have online account access. Just call anytime 24/7 and payments post next business day.

Paying by Mail

To pay your Recology bill by mail:

• Write your account number on your check or money order

• Make it payable to Recology Sunset Scavenger or Recology Golden Gate

• Mail it to:

  Recology Sunset Scavenger

  P.O. Box 7400

  San Francisco, CA 94120-7400

OR

Recology Golden Gate

P.O. Box 7329

San Francisco, CA 94120-7329

Allow 5 business days for mail delivery and processing. Pay early to avoid late fees.

Paying in Person

You can pay your Recology bill in person at one of their local office locations:

Recology Sunset Scavenger

250 Executive Park Blvd #2100

San Francisco, CA 94134

Recology Golden Gate

900 7th St

San Francisco, CA 94107

Pay with cash, check, money order or credit/debit card. Visit Monday-Friday 8AM-5PM.

Helpful Tips for Paying Your Recology Bill

• Pay early to avoid late fees – bills are due by the 20th of the month

• Keep your account number handy to make payment faster

• Sign up for paperless billing when creating an online account

• Schedule recurring auto-payments to avoid forgetting and ensure on-time payment

• Contact Recology if you need to arrange a payment plan or extension

• Let Recology know if you’re moving so final bill goes to the right address

Paying your Recology bill is quick and painless when you use one of the simple and convenient payment options. Stay current on your bill to avoid disruption of waste collection services.

Account Management with Recology Online Accounts

Creating an online account on the Recology website provides additional benefits beyond just bill payment. You can also:

• View payment history and print past statements

• Update account and contact information if moving

• Change paperless billing preferences

• Manage payment methods like adding accounts

• Set up text and email reminders for due dates

• Submit customer service requests and questions

Having an online account makes managing your Recology service quick, easy and efficient on your schedule.

Eligibility for Discounts on Your Recology Bill

Recology offers discount programs to help qualifying customers save money on their bill:

Low Income Discount

• 20% discount for eligible low income residents

• Must reside at service address

• Income restrictions apply based on household size

Disabled Customer Waiver

• Waives certain extra service fees

• Customers must be disabled and receive SSI

• Extra trash bags, missed pickups etc. are waived

Check the Recology website or contact customer service to learn more about discount eligibility requirements and how to apply. Every dollar saved counts!

What Charges and Fees Can Be On Your Bill?

When reviewing your Recology bill, here are some of the common charges you may see:

• Base service fee – this covers weekly trash, recycling and compost pickup

• Extra trash bags or cans outside your included service

• Overage charges if container limits exceeded

• Fuel recovery fees to offset operational costs

• Late payment fees if not paid on time

• Returned check fees for bounced payments

• Site reactivation fee if service stopped for nonpayment

Knowing what the charges represent can help you better understand your bill month to month. Contact Recology customer service if you have any fee questions.

Steps to Take if You Cannot Pay Your Recology Bill

If you are struggling to pay your Recology bill on time, take action quickly:

• Call Recology as soon as possible to discuss payment plans, extensions or billing alternatives. Last minute arrangements are harder.

• Apply for low income discounts if you qualify to reduce your ongoing bill amount.

• Set up payment arrangements to pay past due balances over time while keeping service active.

• Reduce your waste output so you pay less in overage fees each month.

• Consolidate extra cans or dumpster sizes if your usage has decreased to lower base service fees.

With early communication, Recology can help customers who are going through financial difficulties avoid disruptions in service. Don’t wait to take action on past due bills.

Special Waste Collection Services from Recology

In addition to your regular trash, recycling and compost pickup, Recology offers special collection services for an extra fee:

• Bulky item pickup – let Recology haul away large furniture, appliances etc. Schedule through your online account.

• On-call cleanouts – Recology provides dumpsters and hauls away waste from garage cleanouts, construction/remodeling projects etc.

• Compactors and debris boxes – For large commercial waste needs, specialized containers may be required.

• Hazardous waste disposal – Safely dispose of chemicals, batteries, fluorescent lights etc.

• Electronics recycling – Recology recycles TVs, computers, small appliances and more through their Recology Deluxe service.

For occasional waste needs outside your normal pickup, contact Recology to learn more about special collection services available. Rates and availability depend on your location.

Changes to Know About if Relocating Your Recology Service

If you are moving to a new home or office serviced by Recology, be sure to:

• Set up new service at your new address to avoid any lapse in collection.

• Provide forwarding address information so your final bill goes to the right place.

• Schedule any needed bulky item pickups for the items you’re leaving behind.

• Know who your new Recology provider will be based on your new location.

• Consider starting new service 1-2 weeks before move-in date so bins are ready upon arrival.

• Suspend service at your old address after your move out date so you don’t pay for unused service.

• Have all containers emptied by Recology before halting service to avoid extra charges.

With proper planning ahead of your move, you can transition Recology service smoothly and avoid unnecessary fees or gaps in service.

Paying your Recology bill doesn’t have to be a hassle. With numerous payment options, account management tools, special services, and discounts, Recology provides outstanding customer service and billing flexibility. Use this guide to pay your bill quickly and easily each month.