Having clean, reliable running water is something most of us take for granted. But keeping the taps flowing requires good infrastructure and professional service from your local water utility company. As a customer, your responsibility is paying your water bill accurately and on time. Failing to do so can lead to service disruptions penalties or even collections.
When it comes time to pay your Sunrise water bill each month, make sure you know all the details on how to handle it promptly and correctly This comprehensive guide will walk through the various ways to view and pay your Sunrise water bill with ease
Understanding Your Sunrise Water Bill
When your water bill arrives every month, take some time to review it carefully. Getting familiar with the layout and charges will help you know what to expect. Here are some key elements to look for on your Sunrise water bill:
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Account number – This unique number identifies your account for payment and inquiries. Have it handy when contacting customer service.
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Service address – Verify this matches the location receiving water service. Notify Sunrise water if you need an address update.
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Billing date – This shows the timeframe covered by that bill, normally monthly.
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Due date – The date payment must be received by to avoid late fees, typically 20-25 days from the billing date.
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Previous balance – Any unpaid balance carried over from your prior bills.
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Current charges – Your actual water usage charges for the current billing period.
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Taxes/fees – Additional utility taxes and fees charged by the city.
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Total amount due – The total payment due for that month after adding up all charges.
Scrutinizing the details on your bill helps avoid potential issues and ensures you pay the correct amount. Be proactive in reaching out to Sunrise water with any bill concerns.
Ways to Pay Your Sunrise Water Bill
Sunrise water offers various payment options to suit different needs and preferences:
Pay Online
The easiest way for many customers to pay their water bill is through online bill pay via the Sunrise water website. You can use either a checking/savings account or major credit card. Payments post instantly, letting you avoid late fees.
Pay by Phone
Call the Sunrise water payment line at (954) 746-4WTR (4987) to pay over the phone using your checking/savings account or credit card. This automated system is available 24/7.
Pay by Mail
Detach the payment stub from your water bill and enclose it in an envelope with your check or money order. Mail it to the payment address printed on your bill, allowing 5-7 days for delivery.
Pay in Person
Bring your water bill to the Sunrise Utilities Billing Office located at 10770 W. Oakland Park Blvd. You can pay with cash, check, money order or credit card.
Auto-Pay and Recurring Payments
For hands-off bill payment, enroll in monthly auto-pay or recurring payments through your bank account or credit card. This automatically pays your bill on the due date.
Pay at an Authorized Payment Center
For added convenience, you can pay your Sunrise water bill at local stores part of the CheckFreePay network. Bring your bill or know your account number.
Pay via Bank Bill Pay
If available through your bank, you can use its online bill pay feature. The bank mails a check to Sunrise water on your behalf each month. Allow 7-10 days for processing.
Tips to Avoid Late Payments
Paying your Sunrise water bill on time every month avoids penalties and service interruptions. Here are some tips to help:
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Mark your due date on your calendar so it doesn’t sneak up on you.
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Sign up for bill reminders through Sunrise water by email, text or phone.
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Enroll in auto-pay or recurring payments to have it paid automatically.
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Pay online for instant processing versus mailing a check.
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If mailing a payment, allow 7-10 days for it to arrive before the due date.
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Pay a few days early if your due date falls on a weekend or holiday.
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Contact Sunrise immediately if you anticipate difficulty paying on time.
Staying on top of your water bill responsibilities ensures your service continues uninterrupted. Reach out to Sunrise water customer service with any billing questions. Keep your account in good standing and avoid penalties by paying on time, every time.
Billing Schedule & Fees
Bills are typically issued between the 23rd and 25th of the month. Variations occur due to times involved in reading of meter and re-reads.
Payment is due on the 20th day of the month after the billing statement date. The due date is shown in the upper right corner of your billing statement.
If payment is not received by the due date, a late payment reminder is mailed and a $5.00 notice fee is assessed.
Accounts unpaid by the Reminder Notice due date receive a Past Due notice by mail and a $10.00 late fee assessed.
To avoid disruption of service and a $40.00 fee, a payment must be received by 8:00 a.m. on the due date shown on the past due notice.
No fee will be assessed for service restoration during business hours. Service restoration outside of business hours will be assessed an after-hours non-emergency service fee of $200.00.
Service turned on by any party other than Sunrise Staff will result in the assessment of a $300 Unauthorized Service Restoration penalty. Any meter tampering occurring after assessment of an Unauthorized Service Restoration penalty, may result in removal of the meter. Actual costs for meter removal will be added to the delinquent account.
If your bill seems high to you, there’s steps you can take to verify if that’s the case.
Review your consumption history
- Log on to Online Bill Pay to compare your current bill with earlier bills from the same time period.
- If the consumption pattern is consistent until recent bills, request a re-read to rule out any meter reading errors.
Check for leaks using you water meter
- Instructions on how to track down a leak using your water meter can be found on the Troubleshooting page.
Call us for help
- Our customer service staff can assist you with any questions you may have about your bill. Call 503-761-0220 Monday through Friday between 8:00 AM and 4:00 PM for immediate assistance, or email [email protected].
Customer Service Hours: Monday-Friday 8:00 am to 4:30 pm *Check our calendar for office closures.
Office Address: 17563 SE Armstrong Court Happy Valley, OR 97015 View Map & Directions >
Payments Mailing Address: PO Box 35147 #3649 Seattle, WA 98124-5147
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