Paying your water bill is a task many Tempe residents need to complete each month While you have the option to pay via mail, phone, or in person, the most convenient way for most people is to pay online
I’ll walk you through the five simple steps to pay your Tempe water bill online so you can get this monthly chore done in just a few minutes.
Step 1: Set Up an Account on Tempe 311
If you haven’t already, you’ll need to set up an account on Tempe 311. This portal allows residents to request services report issues and yes – pay your utility bill.
Setting up an account is free and only takes a couple of minutes. You’ll need your Tempe water account number and an email address
To get started, visit Tempe311.com and click on “Create an Account” in the top right corner. Follow the prompts to enter your account info and create a username and password.
Step 2: Log In to Your Tempe 311 Account
Once your account is set up, visit Tempe311.com again and log in with your new username and password.
You’ll arrive at the Tempe 311 dashboard. Along the top, click on “Pay Bill.” This will bring you to the payments portal.
Step 3: Select Water Services
On the payments page, you’ll see a list of all the bill types you can pay through Tempe 311. Select “Water Services.”
This will pull up your water account and billing information. Carefully review the account number, address, and current charges to ensure they are correct.
Step 4: Enter Payment Information
With your Tempe water account information verified, it’s time to enter your payment details.
You can pay with any major credit card, debit card, or electronic check. Fill in all the details including card number, expiration date, and security code.
For added convenience, you can opt to store your payment information to simplify future transactions.
Step 5: Review and Submit Payment
The final step is to review your payment details before submitting. Carefully check that the account, balance due, and payment info is all accurate.
Once verified, click Submit Payment to complete the transaction.
You’ll see a confirmation page and receive a confirmation email after your payment goes through. And that’s it – you’ve successfully paid your Tempe water bill online!
Benefits of Paying Your Tempe Water Bill Online
Paying your bill through Tempe 311 offers many benefits:
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It’s fast – takes just a few minutes instead of mailing a check or visiting in person.
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Available 24/7 – pay at your convenience instead of during business hours.
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Payment tracking – see your payment history all in one place.
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Auto-pay – set up recurring payments so your bill gets paid automatically each month.
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Paperless billing – reduce clutter and go green by getting bills sent electronically.
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Account management – update account and contact info through your online profile.
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Payment receipts – get emailed confirmation and retain records of payments for your records.
Other Ways to Pay Your Tempe Water Bill
While paying online is the most popular option, Tempe does offer other payment methods if you prefer or need them:
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By phone – call 480-350-4311 to pay over the phone using a card or electronic check.
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By mail – send a check or money order made payable to City of Tempe along with your payment stub.
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In person – visit Tempe City Hall or Tempe Transit Center during business hours to pay by cash, check, or card.
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Drop box – drop off your payment envelope after hours in the drop box at City Hall.
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Auto-pay – enroll to have your bill paid automatically by direct debit from your bank account each month.
No matter which option you choose, paying your Tempe water bill is a quick and easy process. Just be sure to pay by the due date listed to avoid any late fees. Reach out to Tempe Water Utilities at 480-350-4311 if you have any other billing questions.
Frequently Asked Questions About Paying Tempe Water Bills
Below are answers to some common questions related to paying Tempe water bills:
What are the due dates for Tempe water bills?
- Tempe water bills are issued monthly and are due 21 days after the billing date. The due date is printed on your bill.
What happens if I pay my water bill late?
- Payments received after the due date are assessed a 5% penalty on the outstanding balance. Failure to pay after 60 days can result in water service being disconnected.
What credit cards does Tempe accept for online payments?
- Tempe accepts Visa, MasterCard, American Express, and Discover credit and debit cards for online payments.
Is there a fee for paying my Tempe water bill online?
- Tempe does not charge any convenience fees for paying your water bill online using electronic checks or credit/debit cards.
Can I see my past Tempe water bills and payment history online?
- Yes, when logged into your Tempe 311 account you can view bills and payment history for the past 24 months. Anything older requires contacting Tempe Water Utilities.
How can I update my contact information for my Tempe water account?
- Log in to your Tempe 311 account online to update phone, email, mailing address or other account details. You can also call 480-350-4311.
Why is my current Tempe water bill amount higher than usual?
- If your usage is significantly higher than normal, check for leaks, running toilets, or other plumbing issues on your end. You can also contact Tempe Water Utilities to investigate potential issues or errors.
What do I do if I’m having trouble paying my Tempe water bill?
- Tempe offers payment plan options if you’re unable to pay the full balance. Contact their office as soon as possible to set up arrangements and avoid disruption of service.
Paying your water bill on time is important for maintaining uninterrupted service. Hopefully this overview gave you the details on how to easily pay your Tempe water bill online or through other convenient methods. Contact Tempe Water Utilities if you have any other questions or issues.
