Living in the city of Calexico comes with the responsibility of paying your monthly water bill to keep service active. The city provides residents and businesses with their water utility services. Paying your Calexico water bill on time each month doesn’t have to be a chore. The city offers multiple convenient payment options.
This comprehensive guide will walk you through the various ways to pay your Calexico water bill.
Overview of Calexico’s Water Utility
Let’s start with some background on Calexico’s city water department:
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Calexico provides water utility services to around 40,000 residents.
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The water system includes 9 wells, 5 booster stations, and water storage tanks.
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Over 160 miles of pipeline delivers water across the city.
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Calexico operates a water treatment plant producing 10 million gallons daily.
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The city utility office is located at City Hall on Heber Ave.
So the city of Calexico is responsible for treating and delivering water to homes and businesses within city limits.
Payment Options for Water Bills
Calexico offers water customers multiple ways to pay their utility bills each month:
- Online through the city’s website
- By phone through the automated pay-by-phone system
- In person at select retail locations
- By mail to the city’s PO box
- At the utility office at City Hall
Let’s explore how to use each of these payment options step-by-step,
Pay Online
Paying your Calexico water bill online is fast and secure, Here’s how
- Go to www.calexico.ca.gov
- Click on “Pay Bills Online”
- Select “Water and/or Business License Accounts”
- Click on “Access your account”
- Enter your account number and 4-digit PIN
- Select “Pay Bill” and enter payment details
- Verify information and submit payment
You’ll receive a confirmation email after the payment processes.
Pay by Phone
Calexico offers an automated pay-by-phone system to make water bill payments by phone simple. Follow these steps:
- Call 1-877-885-7968
- Enter your 10-digit account number
- Select option to pay bill
- Choose to pay current balance or enter custom amount
- Provide debit/credit card information
- Take note of the confirmation number
Your payment will apply to your account shortly after the call.
Pay at Retail Locations
For cash payments, visit these retailers to pay your Calexico water bill:
- California Super Market – 609 Imperial Ave or 127 E 2nd St
Simply provide your account number and cash payment to the clerk. A $1.50 convenience fee applies.
Pay by Mail
To pay your water bill by mail:
- Write your account number on the check
- Make check payable to “City of Calexico”
- Mail to: City of Calexico, PO Box 49367, San Jose, CA 95161
- Allow 7-10 days for mail processing
Send your payment at least a week before the due date when paying by mail.
Pay at City Hall
You can pay your water bill in person at the utility office in Calexico City Hall:
- Address: 608 Heber Ave, Calexico, CA 92231
- Hours: Monday – Thursday 8am – 5pm, Every Other Friday 8am – 5pm
Bring your payment to the utility desk during business hours.
Tips for Paying Your Water Bill On Time
Follow these tips to avoid late fees and penalties when paying your Calexico water bill:
- Mark your bill due date on your calendar
- Sign up for reminders through the online portal
- Allow extra time for mailed payments
- Pay a few days early to avoid last minute delays
- Enroll in autopay to ensure on-time payment
- Contact the city immediately if you anticipate issues paying on time
Paying your water bill late can result in penalties around 10-15% of the past due balance. Avoid these fees by paying on time every month.
Payment Assistance Programs
If you are having difficulty paying your water bill, Calexico offers programs that may be able to help, including:
- Payment arrangements to spread balances over time
- Low-income payment assistance (LIPA) for qualifying households
- Senior/disabled discounts of 15% off water bills
- Water conservation rebates to lower your consumption and bills
Contact the city utility office to learn more about these programs if you are struggling to pay your water bill.
Why Pay Your Water Bill on Time?
Here are key reasons to make sure you pay your Calexico water bill by the due date each month:
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Avoid late fees – Paying late results in penalties around 10-15% on unpaid balances.
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Prevent shut offs – If bills go unpaid, the city can shut off your water service, which disrupts your home or business.
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Maintain good standing – Paying on time builds a positive payment history and helps qualify for future utility services.
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Support the water system – Revenue from water bills helps fund operation, maintenance and improvements to Calexico’s water system.
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It’s the law – You agree to pay for water services provided to your property when you set up service.
So be sure to open your water bill as soon as it arrives and pay it on time using one of Calexico’s convenient payment options. This guide covers all you need to know to pay your bill properly each month.
Frequently Asked Questions
Here are answers to common questions about paying water bills in Calexico:
What are the ways to pay my Calexico water bill?
You can pay online, by phone, by mail, in person at City Hall, or at authorized retail locations in Calexico.
When is my water bill due?
Calexico water bills are due 25 days after the statement date. The due date is printed on your bill.
What if I didn’t get my water bill this month?
If you don’t receive your bill, you are still responsible for payment. Contact the city for your balance.
What is Calexico’s late fee for water bills?
Calexico charges a 10% penalty on any unpaid water account balances after the due date.
How do I set up autopay for my water bill?
You can enroll in autopay through the city’s online bill pay system. Your bill will be paid automatically each month on the due date by debit/credit card or bank draft.
Can I pay my water bill in cash?
Yes, you can pay in cash at authorized payment locations in Calexico like California Super Market for a small fee.
What if I’m struggling to pay my water bill?
Contact the city utility office if you are having difficulty making payments to discuss payment plan or assistance options.
What if my water was shut off for nonpayment?
Contact the city immediately if your water has been shut off. Full payment of overdue amounts plus a reconnection fee will be required to restore service.
Automatic Payment Service (APS)
APS automatically pays your water bill by deducting the amount owed from your checking or savings account each month. Contact your local Customer Center for more information about APS or print an Application Form.
To pay your Cal Water bill over the phone using your bank account or Visa (credit or debit), MasterCard (credit or debit), or Discover card, call (888) 598-9824 (toll-free).
You can pay in person by dropping payments off in a secure Cal Water office drop box or at a Western Union pay station in your community (there is normally a $1 service charge to pay through Western Union, but this fee has been temporarily suspended). The address of your Cal Water office and the location of pay stations (if available) can be found on the District Information page.