How to Pay Your Water Bill in Copperas Cove, Texas: A Step-by-Step Guide

Paying your water bill is an essential responsibility for any resident or business owner in Copperas Cove, Texas. The city provides water, sewer, drainage and solid waste services to the community, so citizens must pay their utility bills regularly to keep these services running smoothly. Failure to pay on time can result in late fees, penalties or even disconnection of your water service.

In this comprehensive guide, we will walk through the various ways Copperas Cove residents and business owners can pay their water and sewer bills conveniently and on time. Whether you prefer online payments, phone payments, mail-in payments or in-person payments, Copperas Cove offers multiple options to fit your needs Read on for a step-by-step overview of how to pay your Copperas Cove water bill

Online Payments

Paying your water bill online is the quickest and most convenient way for most Copperas Cove utility customers. The city allows online payments through their Municipal Online Payments portal at https://copperascovetx.municipalonlinepayments.com/copperascovetx/utilities.

To pay online, just follow these steps:

• Visit the Online Payments website. Go to the Municipal Online Payments portal at the link above. This is available 24/7 for your convenience.

• Click “Quick Pay” Look for the blue “Quick Pay” button on the homepage This allows you to pay immediately without signing up for an account.

• Enter your account number Your Copperas Cove utility account number will be printed on your paper bill Enter this number exactly as it appears on your bill.

• Enter the payment amount. Your current balance due will default, but you can change this if needed. Make sure to pay the full “Total Due” listed on your bill.

• Enter your payment information. Provide your debit or credit card number, expiration date and CVV security code. The city accepts Visa, MasterCard and Discover cards for online payments.

• Submit payment. Double check that all information is correct, then click “Continue” to submit your payment to Copperas Cove.

• Get a receipt. Print or save your payment confirmation page as a receipt for your records.

Paying online is fast, easy and secure. Your payment will post to your account immediately so your balance is updated right away. Just be aware that the city charges a $4 processing fee for online credit/debit card payments.

Phone Payments

If you prefer to pay your Copperas Cove water bill over the phone, call the city’s automated payment line at 254-547-8718, Option #1. This line is available 24 hours a day, 7 days a week for your convenience.

To pay by phone, simply:

• Call 254-547-8718, Option 1. This is the dedicated Utility Administration phone line.

• Enter your Copperas Cove account number. Use the account number from your latest bill.

• Enter your payment amount. State the total you wish to pay from your current balance due.

• Provide payment details. Have your debit or credit card ready to input the card number, expiration date and CVV code.

• Get a confirmation number. Make sure to write down the confirmation number at the end of the call as your receipt.

One benefit of paying by phone is that you can check your current account balance and due date by calling. Phone payments also post to your account right away to update your balance in real time. However, the city does charge a $4 fee for credit/debit card phone payments.

Mail-In Payments

For those who prefer to mail in a traditional paper check or money order, Copperas Cove also accepts utility payments by mail.

To pay your water bill by mail:

• Write your check or get a money order. Make sure it is enough to cover your total due, including any past due balance. Write it out to “City of Copperas Cove.”

• Include your payment stub. Tear off and include the payment stub from the bottom of your paper utility bill. This has your account number and scan line needed to process the payment.

• Mail to the payment address. Send your check or money order plus payment stub to:

  Copy

            City of Copperas Cove           Utility Administration          P.O. Drawer 1419          Copperas Cove, TX 76522

• Allow mailing time. Make sure to mail your payment 4-5 business days before the due date listed on your bill to ensure it arrives on time. Late payments will incur a penalty.

• Check for confirmation. Your account balance will update online within 1-2 business days once your mailed payment is received and processed.

Mail-in payments avoid service fees, but take longer to process than online payments. Be sure to pay well in advance of the due date when mailing.

In-Person Payments

For those who want to hand-deliver their payment or pay with cash, in-person payments are accepted at the Utility Administration building in Copperas Cove:

            Utility Administration            305 S Main St            Copperas Cove, TX 76522

To pay your water bill in person:

• Bring your bill or know your account number. Have your paper bill handy or be sure you know your Copperas Cove utility account number.

• Have your payment ready. Bring cash, check, money order or debit/credit card (Visa, MasterCard or Discover accepted).

• Visit during business hours. The Utility Administration building is open 8am-4pm, Monday through Friday for in-person payments.

• Allow time for processing. In-person payments post to your account same-day, but allow enough time for processing before the due date.

• Get a receipt. Request a paper receipt for your records when you pay at the Utility Administration building.

In-person payments avoid fees, offer same-day processing and allow all payment methods like cash. Just be aware of limited business hours for the Utility Administration building.

Avoid Late Fees and Disconnection

To avoid late fees and potential disconnection of your water service in Copperas Cove, it is essential to pay your utility bill in full and on time every month. Your bill will list the total due and the due date – be sure to pay by that date each billing cycle.

Key deadlines for Copperas Cove utility bills:

• 1st Due Date: Payment is due by 8am on the 16th day after the billing date to avoid a 5% late penalty.

• 2nd Due Date: Full payment is due by 8am on the 26th day after billing to avoid a $25 late fee and disconnection.

• Reconnection Fee: If your service is disconnected, a $30 reconnection fee applies to resume service, in addition to paying the past due balance.

Set reminders for your bill due dates and pay on time every month to avoid penalties. Online auto-pay can also help avoid late fees by paying automatically each billing cycle.

Payment Assistance Programs

If you are struggling financially and cannot afford your water bill in Copperas Cove, payment assistance programs are available:

• The Utility Assistance Program offers payment arrangements and potential bill credits for qualified low-income households.

• Project Share provides emergency bill payment assistance for utility bills through donations.

Contact the Utility Administration office at 254-547-8718 to learn more about these payment assistance programs if needed. Programs like these help ensure all Copperas Cove residents have access to essential water and sewer utilities.

The city offers flexible payment options through the Municipal Online Payments portal, phone payments, mail-in checks, or in-person payments to suit different needs. Just be sure to pay the full amount due by the deadline listed on each monthly bill. With all of these payment choices, Copperas Cove makes it as easy as possible for citizens to keep their utility accounts in good standing.