Living in the desert city of Phoenix comes with the responsibility of carefully managing your household water usage. An important part of this is paying your Phoenix water bill on time each month. The city offers Phoenix residents multiple options to easily pay water bills from online payments to paying in person. Read on for a comprehensive guide on how to pay your Phoenix, AZ residential or commercial water bill.
Overview of Phoenix Water Billing
The City of Phoenix provides water, sewer, and trash services to residents and charges for these utilities via monthly bills. Bills are sent out around the same time each month Payment is due 21 days after the bill date to avoid late fees
Phoenix water bills include usage charges based on the amount of water used as measured by your home’s water meter. A monthly service fee, sewer charges, and municipal fees are also included. Trash collection charges are added if you receive city trash service.
When to Pay Your Water Bill
The due date for payment is listed on your monthly Phoenix water bill. Payments are due 21 calendar days from the billing date.
If payment is not received by the due date, a 1.5% late penalty is added to the account. Past due accounts are subject to water service disconnection.
To avoid late fees, make sure your payment arrives by the due date. Allow 3-5 business days for mailed payments. Online and in-person payments credit to your account faster.
Setting up automatic payments or reminders can help prevent forgetting and paying late. Track your due dates on a calendar.
Online Bill Pay
The fastest and most convenient way to pay your Phoenix water bill is online through the city’s payment portal. To use the online system, you’ll need:
- Your account number
- Service address
- Credit/debit card information
Online payments can take 1-2 business days to process. Allow enough time for payments to avoid late fees.
Pay By Phone
Call 602-262-6251 to pay your Phoenix water bill over the phone. You can speak with a representative during business hours or use the automated phone payment system 24/7.
Phone payments should process by the next business day. Have your account number and billing details ready when you call.
Pay by Mail
Mail your payment to the address printed on your water bill. Allow 5-7 business days for standard mail delivery. Use expedited shipping like Priority Mail to ensure payments arrive on time.
Make checks payable to City of Phoenix and include your account number on the check. Use the payment coupon from your bill or write your account details on the check.
Pay In Person
Head to a City of Phoenix payment center location to pay your water bill in person with cash, check, money order or credit/debit card.
The main payment center address is:
City of Phoenix Payment Center
305 W. Washington St.
Phoenix, AZ 85003
Check payment locations for other in-person payment options.
Recurring Auto-Pay
Sign up for auto-pay through the city’s online payment system to have your water bill paid automatically each month. This ensures you never miss a payment due date.
With auto-pay, the payment amount is withdrawn from your checking account or charged to a credit card on file around the bill due date.
Payment Assistance Programs
Phoenix offers payment assistance programs for residents unable to pay their bill due to financial hardship:
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Payment arrangements – Set up a payment plan to pay past due balances over time.
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Temporary discounted rates – Provides a 25% discount on water for qualifying limited income residents.
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Crisis bill assistance – Limited emergency bill assistance for customers facing disconnection.
Contact the Phoenix Water Services Department to learn more about these payment assistance options.
Avoid Water Service Disconnection
If your account falls too far past due, Phoenix can disconnect your water service. To avoid shut off:
- Pay your bill in full by the due date
- Set up a payment arrangement if you can’t pay in full
- Apply for financial assistance programs if eligible
- Call the billing office before the shutoff date to discuss options
Reconnection fees apply if your service is disconnected for non-payment. Restoring service is usually same-day if the past due balance is paid.
Update Billing Contact Info
Keep your contact info updated with the water department, especially phone and email. This ensures you receive important billing notifications.
Update your mailing address if you move. Outdated contact details can lead to late fees if you don’t receive your bill.
You can update account info online through your account dashboard or by calling customer service.
Staying current on your Phoenix water bill payments is a responsibility all residents share. Use the convenient payment options to pay on time and avoid penalties. Contact the city for help if you are struggling to pay your bill.
Schedule Payments Through Your Bank or Bill Pay Service
Be sure to provide your Arizona Water Company Account Number to the online bill paying service. If they request that your monthly bill be sent to them directly, call or visit your local Arizona Water Company office to complete a Customer Information Change form.
Contact Arizona Water Company
- Get your Arizona Water Bill delivered right to your inbox
- Check your bill anytime, anywhere
- View multiple accounts with one username and password
- See current balance due and past water bills to compare monthly use
- No Enrollment Required
- You will need your account number to use this service.
- Set up recurring payments
- Set up preferred method of payment
- Debit Card
- E-Check
- Savings Account Debit
- Credit Card
- Choose to receive Text Notifications
- Use Text-to-Pay with enrolled payment method
- Convenience Fee – $0.35 Per Transaction
- E-Check
- Savings Account Debit
- Convenience Fee – 2.9% of the Payment Amount
- Debit Card Transactions
- Credit Card Transactions
- No maximum payment limit
- 24 hours a day, 7 days a week
- You will need your account number or service address to use this service
- No enrollment necessary for one-time payment
Never worry about missing a payment again. Have your monthly bill paid automatically from your bank account.
About 10 days before the payment transfer, Arizona Water Company will send you a copy of your water bill. That way, you will always know, several days in advance, when the transfer will occur and the amount of your bill.
If you choose to participate in our autopay program, you will not receive a return envelope with your monthly bill.