Having access to clean reliable drinking water is something most of us take for granted. But providing high-quality water service to residents takes careful planning and infrastructure by your local water utility. Pelham Water Works, a division of the city of Pelham, Alabama strives to make water bill payment as simple and convenient as possible for its customers. Read on to learn about the multiple options to pay your Pelham water bill quickly and easily.
Overview of Pelham Water Works
Pelham Water Works is responsible for treating and distributing potable water to homes and businesses throughout the city of Pelham located in Shelby County. The water system serves approximately 25000 residents through around 9,000 water connections.
Pelham Water Works oversees:
- Water treatment and testing
- Construction and maintenance of water lines, tanks, wells, and pumping stations
- Installation and repair of water meters
- Monthly water billings and collection
- Responding to water service issues and disruptions
The utility is focused on providing an ample supply of safe, good tasting water that meets all federal and state quality standards. At the same time, Pelham Water Works aims to maintain affordable rates and helpful customer service.
Why Paying Your Water Bill on Time Matters
As a customer of Pelham Water Works, you are responsible for paying your monthly water bill by the listed due date. Here are some key reasons to make on-time payments:
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If you want to avoid late fees, a 10% late penalty is added to past-due balances.
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Prevent service disruptions – Accounts in arrears may have water service disconnected, requiring payment of a $100 reconnect fee to restore service.
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Keep your credit score high. If you don’t pay your bills on time, the credit bureaus may report it, which will lower your score.
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Keep the water flowing—your payment helps pay for the system to run and for improvements to the infrastructure.
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It’s the law – Failure to pay for utility services is theft under city ordinances.
Paying your water bill not only meets your legal obligations, but helps ensure you have continuous access to the water you need for your home or business.
Ways to Pay Your Pelham Water Bill
Pelham Water Works offers customers multiple convenient payment options:
Pay Online
The quickest and easiest way to pay is through your online account portal. You can view invoices, make one-time payments, set up recurring payments, edit payment methods, and more. Online payments via credit card or e-check can be made 24/7. A 3.25% convenience fee applies.
Pay by Phone
Call toll-free 1-844-286-1222 anytime to make an automated payment over the phone using your credit card. The same 3.25% convenience fee is charged.
Pay by Mail
Mail a check or money order to P.O. Box 1479, Pelham, AL 35124. Allow 5-7 days for delivery. Include your account number on payments.
Pay In Person
Visit the Pelham Water Works office at 3111 Cumming St. Monday-Friday from 7:30am-4:00pm to pay by cash, check, or credit card. An after hours drop box is also available.
Automatic Bank Draft
Sign up to have your payments automatically drafted from your bank account each month. This option is free of charge. Complete and return the authorization form and a voided check to the utility office.
Pay at Authorized Payment Centers
Take cash or checks to pay your water bill at local authorized payment centers such as grocery stores. Visit locations like Walmart, Winn Dixie, Western Supermarkets, and more. Convenience fees may apply.
Review the payment methods to choose the right option for your needs each month. Consider enrolling in paperless e-bills to receive reminders and pay faster online.
Tips for New Customers Opening an Account
As a new Pelham Water Works customer, here are some steps to take when starting water service:
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Complete an application – Fill out the New Service Agreement found on the utility website or in the Pelham Water Works office.
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Provide identification – Present a valid government ID when applying for service.
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Pay a deposit – A refundable deposit of $100 for homeowners or $200 for renters will be due at account initiation.
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Transfer service – If you’re moving from another address within Pelham, request a service transfer to your new home.
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Set up billing – Provide your contact information and desired bill delivery method – paper or paperless.
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Understand billing date – New accounts are billed monthly based on your service initiation date.
Following these instructions carefully will make starting your new water service account hassle-free. Be sure to provide valid contact details for billing and service notices.
What to Do If You Can’t Pay Your Bill
If you find yourself facing financial hardship and unable to pay your water bill, take action right away:
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Contact Pelham Water Works immediately if you receive a shut off notice. The utility may be able to arrange a payment plan or offer assistance.
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Apply for Low Income Household Water Assistance – This program through the state assists households below a certain income level pay water and sewer bills.
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Seek local charitable assistance – Churches and nonprofits may be able to provide once-off utility bill grants for those in need.
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Prioritize water bill – If forced to choose, pay the water first over other utilities like cable or internet. Water is an essential need.
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Conserve water usage – Take shorter showers, fix leaks, and limit lawn watering to reduce your bill amount.
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Request an extension – Ask for a few extra days to pay if you are expecting funds shortly. Avoid a late fee.
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Make a partial payment – Paying even a portion of the bill may help avoid disconnection in some cases.
Don’t ignore unpaid bills. Call Pelham Water Works immediately if you are struggling to pay. Making payment arrangements can prevent loss of water service.
Applying for Pelham Water Service Disconnection
There are a few situations when you may need to formally disconnect your residential or commercial water service:
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Moving out of Pelham – Make a disconnection request at least one day before your move date. Schedule a final meter read.
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Seasonal service hold – Snowbirds can request a seasonal shut off to avoid minimum bills during months away.
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Property demolition – The water must be shut off prior to a building being destroyed.
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Long vacancy – Discontinue service if the property will be vacant for an extended time.
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Renovations – Water can be shut off temporarily during interior construction or plumbing work.
To disconnect, complete the Pelham Water Works Service Order Form found on their website. Reasonable advance notice is required for planning. Once off, the account balance must be paid in full. Notify the utility again to restore service when needed. There may be fees for reactivation.
Properly closing your water account ensures you avoid charges for unused service. Make water disconnect arrangements as soon as you have moving or closure plans finalized.
Pelham Water Works Contact Information
Get in touch with Pelham Water Works customer service regarding your account:
Phone: 205-620-6420
Email: [email protected]
Office Hours: Monday-Friday, 7:30am-4:00pm
Address: PO Box 1479, Pelham, AL 35124
Website: www.pelhamalabama.gov
Contact Pelham Water Works immediately if you see signs of a water main break, have no water, or experience low pressure, discoloration, or other service issues. Paying your water bill on time and keeping your account in good standing makes it easier for the utility to address any problems.
Reliable water service is essential for protecting public health and hygiene. By offering convenient payment options, Pelham Water Works makes it simple for customers to pay their bills on time. Setup an online account to monitor usage and billing. Consider enrolling in auto-pay or recurring credit card payments to avoid lapses. Keeping your account current ensures uninterrupted water flow while supporting operation of Pelham’s water infrastructure. Contact customer service immediately if you are ever unable to pay for assistance alternatives before a disruption occurs. Easy water bill payment options help safeguard the health of the Pelham community.
Other Important Billing & Payment Information
- Active accounts are billed monthly for all applicable services available.
- Minimum charges apply even if services are not used.
- Bills are sent by regular mail unless an e-bill is requested.
- Payment methods: mail, bank draft, in-office, after-hours depository, by automated phone, or online. Online payment may take up to 48 hours to post. Payments made online or by phone will be subject to a 3.25% non-refundable convenience fee.
- When making an online payment, please do not click “Pay Now” more than once. If you feel your payment was not processed, please call our office during normal business hours or email us. Duplicate payments will be credited to your account.
- An online credit card payment is non-refundable unless it is an overpayment of a finalized account. A final account overpaid by a credit card transaction will be issued a refund check by Pelham Water Works after 30 days.
- Failure to receive a bill does not excuse customers from the responsibility to pay their bill on or before the due date.
- A 10% penalty will be assessed if not paid by the date specified. Customers who need to work out a payment agreement should fill out the Payment Agreement Form (PDF) and return it to the Pelham Water Works.
- Any amount past due shall be subject to disconnection at any time.
- If your account is past due or about to be disconnected, you should not assume online payments will avoid service disruption. If you have questions or do not understand this disclosure, please call our office for assistance.
- If disconnection occurs, the account balance must be paid in full, including the $100 disconnect fee. Cash or applicable credit card payment must be received in the office before 3:00 p.m. for service to be restored the same day. Must notify office payment has been made. Failure to notify may result in services not being restored the same day.
- Payment of any tender that is returned unpaid will result in service interruption without further notice, and a disconnect fee and a return item fee will apply.
- The City of Pelham is only responsible for services provided up to the meter and not beyond the meter.
- Tampering with meters is a violation and is subject to immediate disconnection, prosecution, and reimbursement to Pelham Water Works for all expenses incurred.
- Customers are responsible for payment of services used at this location (and any other location that you transfer service to/from) until you notify Pelham Water Works by written notice on the Request to Discontinue Service Form.
- The City of Pelham does not provide or restore water service to an existing property with an unpaid balance.
- Any unpaid balance after an account is closed for 30 days may be reported to a collection agency. The cost associated with collection will be assessed upon the customer/location.
- Customers are subject to all rules, policies, ordinances, and rates presently in place or may be adopted.
- If the City of Pelham determines that a payment error has been made, the amount in error will be promptly corrected.
- Email Pelham Water Works Physical Address 3111 Cummings St. Pelham, AL 35124 Mailing Address P.O. Box 1479 Pelham, AL 35124 Phone: 205.620.6420 Fax: 205.620.6560
Lobby Hours
Monday – Friday 7:30 a.m. – 4:00 p.m.
Pay Water and Sewer bills online
What services does Pelham Public Works Offer?
Information about trash and recycling services offered to residents of Pelham. Pelham Water Works is dedicated to providing our customers with safe, high quality water and reliable service. Public Works is comprised of streets and facilities landscape, building maintenance, water, and sewer services.
Does Pelham water works accept payments?
Pelham Water Works accepts payments in-person, at our drive-thru window, over the phone, and via your online account. We also offer automatic bank drafts. If writing a check, you must use blue or black ink. When setting up your online account, you will be prompted to create a username and password.
Who is Pelham water works?
Pelham Water Works is dedicated to providing our customers with safe, high quality water and reliable service.
Does the city of Pelham provide water service to an existing property?
The City of Pelham does not provide or restore water service to an existing property with an unpaid balance. Any unpaid balance after an account is closed for 30 days may be reported to a collection agency. The cost associated with collection will be assessed upon the customer/location.