Paying Your PGW Bill as a Guest – A Convenient Option for One-Time Payments

For Philadelphia Gas Works (PGW) customers who don’t have an online account, paying your utility bill as a guest provides a quick and easy way to make one-time payments. PGW offers flexible billing options including paying as a guest without logging in to your account. Here’s what to know about making guest payments for your PGW bill online or through the automated phone system.

Overview of Paying Your PGW Bill as a Guest

PGW customers have a few different options to pay their natural gas utility bills each month, You can pay as a registered user after logging into your online account, This allows you to set up recurring payments and manage your account,

But for customers who just need to make a single payment, PGW allows you to pay as a guest without logging in. Guest payments can be made online or by using the automated phone system.

Below we’ll cover how guest bill pay works for PGW, when to use it, and key tips for making one-time guest payments on your account.

When to Pay Your PGW Bill as a Guest

Paying as a guest makes the most sense in these situations:

• You don’t have a PGW online account set up yet
• You just need to make a single, occasional payment
• You are paying on behalf of someone else without account access
• You prefer not to set up an online profile with PGW

New customers may find paying as a guest convenient for making their first payment. And existing customers can use it anytime they need to pay outside their regular auto-pay schedule.

Guest payment works for anyone who doesn’t require full account management through their online PGW account.

Benefits of Paying Your PGW Bill as a Guest

Here are some of the advantages that guest bill pay provides:

• No login required – Skip creating an account and just pay your bill.

• Make one-time payments – Useful for intermittent or non-recurring bills.

• Pay for others – Easily take care of payments for family or friends.

• Avoid registration – Guests don’t provide as much personal information.

• Simple and fast online payments – Make credit/debit payments quickly with no extra steps.

• 24/7 phone payments – Call anytime to pay through the automated system.

• Payment confirmation – Get a confirmation number for your records.

For quick, convenient payments without the need for account management, paying as a guest offers PGW customers a flexible option.

How to Pay Your PGW Bill Online as a Guest

Paying your PGW bill online without logging in is very simple. Just follow these steps:

1. Go to PGW’s online payment site at https://www.pgworks.com/payonline.

2. Click “Pay as Guest” which is above the login fields.

3. Enter your 10-digit PGW account number and service address zip code.

4. Click “Continue” to proceed to the payment form.

5. Fill in your payment details including the payment amount and credit/debit card used.

6. Check that all payment details are correct.

7. Click “Submit Payment” to process your guest payment.

8. Your payment will be confirmed, and you will receive a confirmation number.

The entire guest payment process takes just a few minutes when paying your PGW bill online.

Paying Your PGW Bill by Phone as a Guest

In addition to online payments, PGW provides an automated phone payment system that also allows guest payments without needing an account number.

To pay your PGW bill by phone as a guest:

1. Call PGW’s payment line at 1-877-728-3631.

2. Follow the voice prompts to select “Pay by Phone.”

3. When asked for your account number, press # sign to continue without entering one.

4. Enter your 10-digit service address phone number when prompted.

5. Follow the rest of the voice instructions to authorize your credit/debit card payment.

6. Receive your confirmation number at the end of the call.

Paying by phone as a guest takes only a few minutes. PGW’s automated system is available for payments 24/7.

Payment Confirmation and Receipt

With both the online and phone guest payment options, you’ll receive a confirmation number after your PGW payment is processed.

Your confirmation number serves as proof of payment and should be saved or printed along with your receipt for your records. PGW also mails paper bills and payment receipts.

Having confirmation of your guest payment is useful for reconciling monthly bills or double-checking payment status later on.

Key Tips for Paying Your PGW Bill as a Guest

Here are some top tips to ensure your PGW guest payment goes smoothly:

• Have your most recent PGW bill available to reference your account number, current charges, and the exact payment amount due.

• Make sure you enter the service address for the account and not your own personal address if different.

• Double-check that your credit/debit card details and billing information are all entered correctly before submitting.

• Be aware guest payments process immediately, so only pay once even if you don’t see the transaction right away on your account.

• Save or print out the confirmation page or number after paying for your records.

• Guest payments can take 1-2 business days to post to your account, so allow time for processing.

Taking these steps will help avoid any errors or duplicate payments when paying your PGW utility bill as a one-time guest.

Guest Payment Frequency and Recurring Payments

Guest payment is designed for one-time use. PGW doesn’t allow setting up automatic recurring payments as a guest.

You can make multiple guest payments in a year if needed, but frequent monthly payments are better handled by setting up an online PGW account for bill pay. This gives access to auto-pay and account management tools.

For a single payment or occasional use, guest bill pay works fine. But multiple recurring payments are better processed through a registered account.

Creating a PGW Account for Ongoing Payments

While guest payment serves a purpose, signing up for a full PGW online account allows:

• One-click access to pay each month
• Automatic payments for peace of mind
• Paperless billing and account notifications
• Payment history and billing details in one place
• Account profile and contact information on file
• Easy account maintenance and updates when needed

For customers paying PGW bills monthly, signing up for an online account is recommended for convenience and account control. This takes just a few minutes to set up.

Is Paying as a Guest Right for You?

PGW’s guest payment options allow fast, hassle-free bill payment without logging in. This is perfect for:

• New customers making a first payment
• Occasional or one-off payments
• Anyone wanting to quickly pay a bill for someone else
• Customers who prefer not to have an ongoing online account

However, frequent PGW customers need an online account to access auto-pay and billing history. Evaluating your payment frequency and needs will determine if paying as a guest or registering for an account makes more sense.

Either way, PGW provides choices and flexibility to easily pay bills online, over the phone, or as a walk-in guest.

Other PGW Bill Pay Options

In addition to online and phone payments, PGW offers:

• Mail – Send checks or money orders to PGW’s payment center: P.O. Box 371412, Pittsburgh, PA 15250-7412

• In person – Pay with cash, check, or money order at an authorized payment center.

• Automatic bank draft – Have payments deducted directly from your bank account each month.

Review all available methods to pick the optimal billing and payment solution for your needs.

Paying as a guest user certainly has its convenience as a quick, easy way to take care of a PGW bill payment on the spot. Evaluate whether sticking with guest payments or creating a full online account works better based on your personal payment and account preferences.