Convenient Online Bill Pay Options with PGW

Paying bills is a necessary expense, but the process can be tedious and time-consuming. For PGW customers in Pennsylvania, online bill pay provides a quick and easy way to manage utility payments. PGW, or Philadelphia Gas Works, offers secure online payment portals to streamline billing for over 500,000 natural gas customers. With PGW online bill pay, customers can check balances, view payment history, set up automatic payments, and more.

About PGW

PGW is the largest municipally-owned natural gas utility in the country. They provide natural gas to over 500,000 residential, commercial and industrial customers in Philadelphia and surrounding areas. PGW operates over 6,000 miles of gas mains and service lines across the region.

As a community-owned utility, PGW strives to offer reliable service at reasonable rates. They aim to provide quality customer service and bill payment options tailored to customer needs. PGW provides over 50% of Philadelphia’s electricity by generating steam and chilled water along with natural gas.

PGW Online Account Management

PGW offers online account management through their customer portal. With an online account, customers can

• View current account balance and payment due dates
• Access up to two years of billing and payment history
• Make one-time or recurring payments
• Set up autopay for automatic bill payment
• Store payment account information securely
• Receive paperless billing via email
• Submit meter readings and payment arrangements
• Manage account and personal contact information
• Report service issues and check outage status

Registered PGW customers can take control of their account anytime. The portal is optimized for desktop and mobile access. Customers avoid mailing in payments or waiting on long phone queues.

Payment Options with PGW Online Bill Pay

PGW offers various payment methods through online bill pay:

• Credit/Debit Card – Visa, MasterCard, American Express, Discover
• Electronic Check – Use routing and account numbers
• PGW Gift Card – Redeem gift card value for payments
• AutoPay – Set up recurring payments from stored payment source

PGW does not accept PayPal directly but customers can transfer PayPal funds to linked debit cards registered with their PGW account.

To pay by phone, customers can use PGW’s automated payment line or speak to a customer service agent. Cash payments must be made in person at authorized payment centers.

How to Sign Up for PGW Online Bill Pay

Signing up for PGW online bill pay only takes a few minutes:

1. Have your PGW account number ready – found on your paper bill

2. Visit www.pgworks.com and click “My Account” then “Register”

3. Enter your account number, email, and create username/password.

4. Follow the verification steps by checking your email or phone.

5. Begin managing your account, making payments, checking usage, and more!

PGW also offers a mobile app for account management on the go. Be sure to have your account number, contact information, and payment details ready when signing up. Reach out to PGW customer service with any registration issues.

The Benefits of Paying Bills Online

PGW online bill pay offers many advantages:

• Convenience – Pay bills anytime 24/7 without waiting in line or on hold

• Speed – Make instant payments and avoid mailing delays of up to 7 business days

• Control – Manage payments, view history, change billing dates, update info

• Security – Payment info is encrypted and safely stored for future transactions

• Accessibility – Use desktop or mobile to manage account from anywhere

• Savings – Avoid late fees by scheduling timely payments

• Simplicity – Make one-time or automatic recurring payments

• Organization – Store all account details and documents in one place

PGW online bill pay gives customers flexibility and control over the billing process.

Paying Bills on Mobile with PGW

In addition to desktop, PGW customers can manage accounts on mobile devices:

• Download the PGW app from the Apple App Store or Google Play Store

• Log in using your online account credentials

• View and pay bills, submit readings, monitor usage

• Receive important notifications and account alerts

• Access billing, payment history, and account details

The PGW app provides secure account access on the go. Customers can check a balance or make a payment whenever it’s convenient, no need to wait until getting home.

What to Do If You Have an Issue

In the event of problems using PGW online bill pay, here are some troubleshooting tips:

• If a payment doesn’t process correctly, verify all account details entered

• Update expired card information through your online account

• Contact PGW support if you get locked out of your account

• If a payment bounces due to insufficient funds, add money/new payment source

• Review site prompts carefully and follow instructions to avoid input errors

• Check account balance if receiving failure for insufficient balance error

• Call PGW customer service for help with persistent technical issues

With robust account management capabilities, most bill pay issues can be quickly fixed through self-service. PGW aims for seamless online bill payment.

The Future of Online Bill Pay

PGW continues improving its online account tools. Exciting upgrades on the horizon include:

• Integrating with smart speakers like Amazon Alexa for voice activated bill payments

• Supporting digital wallet services like Apple Pay, Google Pay, Samsung Pay

• Offering heightened account security through biometric logins

• Sending proactive leak detection and high usage alerts

• Providing more detailed usage analysis with interactive charts

• Accepting international credit cards and alternative payment platforms

• Expanding self-service capabilities to further minimize calls into PGW

PGW strives to take advantage of emerging technologies to enhance customer experience. More convenient bill pay options are coming soon.

Why Choose PGW for Gas Service?

There are many good reasons to choose PGW for natural gas service:

• Reliability – PGW has delivered gas for over 180 years with minimal disruptions

• Community-Owned – PGW operates on a nonprofit basis as a public utility

• Local Focus – PGW is invested in the community and powers Philadelphia

• Customer Service – PGW offers bill pay centers and US-based phone support

• Energy Efficiency – PGW provides rebates and financing for efficient equipment

• Safety – PGW professionals ensure secure gas delivery and appliances

• Environmental Responsibility – PGW offsets emissions and protects local air quality

• Payment Options – PGW offers flexible billing with online, phone, auto pay, etc.

• Assistance Programs – PGW partners with agencies to help limited income customers

As a community fixture for nearly two centuries, PGW provides quality service while giving back.

Online bill payment modernizes and simplifies utility billing for PGW gas customers. By registering for an online account, customers gain convenient access to manage payments, track usage, update account details, set up autopay, receive paperless billing, and more. PGW online bill pay helps customers save time and avoid late fees. With intuitive desktop and mobile capabilities, customers can pay bills on their schedule. As technology progresses, PGW continues improving its online platforms and self-service options for maximum customer convenience. PGW online bill pay provides the speed, control, and accessibility customers need to manage accounts seamlessly.