How To Pay Your KCP&L Bill Online – A Step-By-Step Guide

Paying your monthly KCP&L (Kansas City Power & Light) bill is a necessary evil that we all have to deal with. But thanks to technology, you don’t have to waste time and stamps mailing checks or waiting in line at the payment center. With online bill pay, you can take care of your electric bill quickly and easily from home.

In this guide, we’ll walk through the step-by-step process for setting up and using online bill pay on the KCP&L website. Whether you’re a new customer just getting started or looking to switch from mailing payments, read on to learn how simple and convenient paying your KCP&L bill online can be.

Getting Started with Online Bill Pay

The first step is creating an online account on the KCP&L website, which is now branded as Evergy after the merger with Westar Energy in 2018.

To get started, go to www.evergycom and look for the “Sign In” link at the top right. This will take you to the login page If you don’t already have an account, you’ll need to click on “Register” and provide some basic information like your name, address, email, and account number.

Once your account is created, you can login anytime to manage payments, view bill history, check usage, update preferences, and more.

Making One-Time Payments

The quickest option is to make a one-time single payment each month. After logging into your account here are the simple steps

  1. Click on “Make a Payment” from the top menu.

  2. Enter your bank account information if first time user.

  3. Select the amount to pay from your current balance due.

  4. Review payment details and click submit.

The payment will be immediately processed from your bank account. You’ll receive a confirmation email with details of the transaction. It’s that easy!

Setting Up Recurring Payments

While one-time payments work, setting up recurring payments ensures your bill gets paid automatically each month without you having to remember. Here’s how to do it:

  1. After logging in, click “Billing” then “Payment Arrangement” from the menu.

  2. Select the option for monthly auto-pay on your due date.

  3. Enter your bank account information for payments.

  4. Agree to the terms and conditions.

  5. Review and submit the request.

Once recurring payments are activated, your bill will be paid on the due date every month directly from your bank account. You’ll still receive an email notification when the payment is processed.

If needed, you can log in at any time to update your payment method, postpone a payment, or cancel recurring payments. It’s all controlled from your online account.

Paying with Credit/Debit Card

While bank account withdrawal is preferred, you can also pay your KCP&L bill directly with a credit or debit card. The steps are the same as a one-time payment, except you’ll enter your card information instead of a bank account.

Please be aware that a convenience fee of around $3 applies when paying by card. To avoid fees, bank account payments are recommended.

Managing Account and Payments

Your KCP&L online account gives you full control over payments and account management. You can:

  • Check your balance and view past bills.

  • Change payment method anytime.

  • Update your billing address or email.

  • Monitor daily usage and see graphs.

  • Set paperless billing and auto-pay.

  • Request service turn-on/turn-off.

  • Send messages and get support.

Basically anything you need to manage your electric service can be done with just a few clicks once you have an online account.

Tips for Avoiding Late/Missed Payments

To ensure your service stays on and avoid late fees, keep these tips in mind:

  • Set payment reminders – Use calendar alerts or account notifications so your due date doesn’t sneak up.

  • Check account weekly – Log in regularly to monitor balance and spot any issues.

  • Have backup payment – Keep a card on your account to use if primary method fails.

  • Review usage often – Catch spikes that could impact your next bill.

  • Update info as needed – Keep email, phone, and address current to avoid missed notices.

Getting Account Support

If you ever have questions or issues with your online account or bill pay, KCP&L has several support options:

  • Contact Page – Reach out online and an agent will respond within 1 business day.

  • Live Chat – Get real-time help from 8am to 5pm on weekdays.

  • Call – Speak to customer service 24/7 at 888-471-5275.

  • Secure Messages – Send a message via your account and get written support.

  • FAQs – Get answers to common questions and self-service tips.

Whatever you need, KCP&L’s customer support team is there to help get your issue resolved quickly.

Switching to Paperless Billing

If you want to go fully digital, you can sign up for paperless billing once logged into your account:

  1. Go to “Preferences” and select paperless option.

  2. Agree to receive statements electronically.

  3. Make sure your email is up-to-date.

  4. Save your confirmation.

You’ll get an email each month when your new bill is ready to view and pay online. No more waiting for snail mail!

Closing Thoughts

Paying your power bill online through KCP&L’s website provides convenience and control. Once you create an account, managing payments and your electric service takes just minutes each month.

We covered all the key steps here, but the online portal is very user-friendly with guidance along the way. So don’t be afraid to log in and explore all the options available. With online bill pay, taking care of your KCP&L bill has never been quicker or easier.

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What is KCP&L’s budget billing program?

About 150,000 accounts have signed up for KCP&L’s Budget Billing program. The program charges a customer the same amount every month, expecting to collect his average yearly KCP&L bill. It helps consumers live on a budget by spreading out large summer cooling bills from an air conditioner or large winter heating bills from all-electric homes.

Why did KCP&L change its payment program?

KCP&L said it changed its program because its old one often caught customers by surprise with a new higher payment like the one some are seeing now.

How do KCP&L customers pay their utility bills?

KCP&L customers have always had a choice about how they pay their utility bills. Either for what they use each month, or on a budget billing plan. Budget billing is an average estimate of what the customer will use over the year, broken up into 12 even payments.

Does KCP&L recalculate monthly budget payments?

Under the new program, KCP&L now will recalculate a customer’s monthly budget payment if the customer’s usage during the month varies by more than 10 percent from his average use. Higher usage would mean a higher bill that month and the following months to cover that additional use.

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