If you live in Phoenix and get water from the city, you’ll get a bill every month or every other month for how much water and sewer you used. People and businesses in Phoenix are charged fees by the Phoenix Water Services Department for things like water, sewer, trash, and more. Here is a list of ways to pay your Phoenix water bill: in person, over the phone, online, or in the mail.
Online Payment Through phoenix.gov
The easiest way to pay your City of Phoenix water bill is online through the city’s website. Here are the steps:
- Go to phoenix.gov/payit and click on “City Services Bill”
- Select “Pay Now” to access the online payment portal
- Login with your account email and password or create a new account
- Enter your Phoenix water account number without dashes
- Review the balance due and select a payment method
- Input your credit/debit card details or bank account info
- Confirm payment details and submit
Online payments are processed instantly Credit/debit card payments incur a 235% convenience fee, E-check payments from a bank account are free,
You can also set up autopay through the online system to have your water bill automatically paid each month from your payment method on file
Pay by Phone
To pay your Phoenix water bill over the phone, you can call 602-262-6251 and speak with a customer service agent You will need to provide
- Phoenix water account number
- Service address
- Payment amount
- Credit/debit card or bank account details
Phone payments are processed immediately once your details are entered and verified. The autopay system is also accessible by phone.
Pay by Mail
Send your check or money order to the following address if you want to pay your Phoenix water bill by mail:
City of Phoenix
Water Services Department
P.O. Box 29100
Phoenix, AZ 85038
Make sure to include your Phoenix water account number on the check or money order. Allow 5-7 business days for mailed payments to be received and processed. Payments must be postmarked by the due date to avoid late fees.
Pay In Person
You can pay your Phoenix water bill at one of the city’s authorized payment locations:
- Phoenix City Hall – 200 W. Washington St.
- Customer Service Center – 305 W. Washington St.
- Calvin C. Goode Building – 251 W. Washington St.
Payments can be made at these locations Monday through Friday from 8:00am to 5:00pm, excluding city holidays. Cash, checks, credit/debit cards and money orders are accepted.
You can also pay at any of the area MoneyGram locations that partner with the city to collect Phoenix utility payments.
What Information is Needed to Pay?
To pay your Phoenix water bill online, by phone, by mail or in person, you will need to provide:
- Phoenix Water Account Number – 10 digits, found on your bill
- Service Address – Listed on your monthly statement
- Name on Account – As shown on your bill
- Payment Amount – Current balance due
- Payment Method – Credit, debit, bank account, cash, check, etc.
Having all these details ready will allow quick processing of your water bill payment.
Payment Receipt and Confirmation
When you pay your Phoenix water bill online or by phone, you will receive instant emailed confirmation with a payment receipt. For mailed payments allow 1-2 billing cycles to see the payment reflected on your account. In-person payments will provide you with a printed receipt.
Payment receipts contain details on payment date, amount paid, account number, and remaining balance. Retain these receipts as proof of payment in case any issues arise with your account.
Avoid Late Payments and Penalties
Phoenix water bills must be paid by the due date printed on your monthly statement to avoid penalties and fees. If payment is not received on time, you will incur:
- Late Payment Fee – 1.5% assessed on past due balance
- Shut Off Notice Fee – $15 if disconnection notice is sent
- Service Disconnect/Reconnect Fee – $75 to disconnect and restore water service
Sign up for paperless billing and autopay to get alerts and ensure on-time payment of your water bill to avoid these extra penalties. The city does not offer any grace period after the due date.
Payment Assistance Programs
If you are having difficulty paying your Phoenix water bill, the city offers programs to help qualified residents:
- Payment arrangements – Set up a payment plan for past due amounts.
- LIHEAP – Low-income energy assistance program provides bill aid.
- Utility Repair/Replace Assistance – Help for leaks that caused high bills.
Contact Phoenix Water Services at 602-262-6251 to learn more about bill assistance options or to see if you might qualify for one of these programs.
Key Takeaways on Paying Phoenix Water Bills
- Pay online for instant processing and payment confirmation.
- Call 602-262-6251 to pay over the phone 24/7 using the automated system or customer service agents during business hours.
- Mail in checks or money orders to P.O. Box 29100, Phoenix, AZ 85038.
- Pay in person at Phoenix City Hall, the Customer Service Center, or MoneyGram locations.
- Have your account number, service address, and payment details ready.
- Save receipts as payment proof.
- Pay on time to avoid late fees.
- Contact the city about bill assistance programs if needed.
Paying your Phoenix water bill through one of the available options ensures continuous service and avoids penalties for late payment. Keep your account in good standing.
Update: Phoenix woman upset over $1,700 water bill
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