Living in Ponca City? Then you know how important it is to pay your monthly electric bill on time. Missing a payment or letting your account fall behind can lead to service disruptions, late fees and other headaches. In this guide, we’ll walk through all the ways residents can pay their Ponca City electric bill conveniently and avoid any issues.
Understanding Your Ponca City Electric Bill
First, let’s review some key details about Ponca City electric bills so you know exactly what to expect each month.
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Electric service is provided by the Ponca City Utility Authority (PCUA) to residents both inside and outside city limits,
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Accounts are divided into 3 billing cycles based on location. Meters are read remotely every 27-33 days.
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Bills are sent on the 10th, 15th and 25th of each month, with due dates on the 5th, 10th and 20th.
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The bill includes charges for electric usage based on your meter reading. Base rates, fuel adjustments and taxes will also apply.
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Late fees are assessed if payment is not received by the due date Service can be disconnected for non-payment
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Review your statement carefully each month and contact PCUA immediately regarding any questions.
Now that you’re familiar with the billing process, let’s go over the payment options.
Pay Online Through the PCUA Website
The easiest way to pay your Ponca City electric bill is online through the PCUA website. You can make secure payments 24/7 without any fees using your credit/debit card or bank account.
Follow these steps to pay online:
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Visit www.poncacityok.gov and click on “Utility Billing” under Departments.
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Select “Online Payments” from the menu.
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Choose “Electric” as the payment category.
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Enter your 10 digit PCUA account number and the last name on the account.
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Input your payment amount and submit.
Once submitted, your payment will be immediately processed. Be sure to keep the confirmation number for your records!
Pay Through the Municipal Online Payment Website
For another fast online option, you can pay at www.municipalonlinepayments.com/poncacityok/utilities. This website consolidates payments for multiple municipal services.
Follow the steps below to pay your electric bill here:
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Go to www.municipalonlinepayments.com/poncacityok/utilities and click on “Quick Pay”.
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Select Electric as the category and input your 10 digit account number.
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Enter your payment details and submit.
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Save your confirmation number after successful payment.
This municipal site offers easy bill pay without any login required. However, you can also create an account to access expanded features for managing your electric account.
Pay by Phone
To pay your Ponca City electric bill over the phone, call (580) 767-0311. This number connects you directly to the PCUA billing office.
You’ll need to provide your 10 digit account number and payment details. Only Visa and Mastercard are accepted for phone payments.
Speaking with a customer service agent allows you to get any account questions answered right away. Just call during regular business hours:
- Monday – Thursday: 7:30 am – 5:30 pm
- Friday: 7:30 am – 11:30 am
Pay by Mail
Sending your payment via US mail is still an option as well. Each bill includes a pre-addressed return envelope that you can use.
To pay by mail:
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Fill out your payment amount on the bill stub.
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Place the stub and check or money order in the return envelope.
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Mail to the PCUA address printed on the envelope.
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Allow 7-10 business days for delivery and processing time.
Just make sure your payment arrives by the due date to avoid late fees. Since mail can take over a week to reach the billing office, send your payment at least 5-7 days before it is due.
Pay in Person
For those who prefer to pay bills in person, you can drop off payments at the PCUA billing office located at:
516 E Grand Ave
Ponca City, OK 74601
Their office hours are:
- Monday – Thursday: 7:30 am – 5:30 pm
- Friday: 7:30 am – 11:30 am
When paying in person, you can use cash, check, money order or credit/debit.
The PCUA billing office also has a secure drop box available 24/7. Just place your payment (check or money order only) in an envelope with your account number written on it and drop into the black box.
Enroll in Auto Bill Pay
Setting up automatic monthly payments through your bank is a convenient option to ensure you never miss an electric payment.
To enroll in auto bill pay:
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Contact your bank to establish the PCUA as a payee. Provide your account number.
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Determine the monthly payment amount withdrawn from your account. You can cover the minimum due or full balance.
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Schedule the withdrawal to occur a few days before your bill’s due date.
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Your bank will automatically send payments each month on the specified date.
Auto bill pay is free, secure and provides peace of mind knowing your electric bill is always paid on time.
What If You Can’t Pay on Time?
If an emergency prevents you from paying your electric bill by the due date, immediately contact the PCUA billing office.
Explain your situation and request an extension or make payment arrangements. As long as you notify them before your account becomes past due, they may be able to waive late fees.
Some options for managing overdue bills include:
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Payment plan – Set up smaller payments over several months.
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Payment assistance – Apply for financial aid programs if you qualify.
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Due date extension – Get your due date pushed back to your next payday.
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Late fee waiver – Ask for a one-time waiver if you’ve historically paid on time.
The PCUA aims to provide options for customers struggling to pay their electric bill. Open communication is key – call them as soon as possible if you anticipate a problem.
Sign Up for Account Alerts
Finally, take advantage of PCUA account alerts to stay updated about your electric bill. You can receive notifications by email, phone or text for:
- Bill generation
- Due date reminders
- Past due alerts
- Payment confirmations
- Outage updates
Enabling notifications ensures you never miss new billing statements or due dates. Staying informed helps avoid extra fees and service disruptions.
Pay Smarter, Not Harder
Hopefully this guide provided all the info you need to pay your monthly electric bill in Ponca City. From the online portal to autopay to account alerts, use these tips and tools to make paying your PCUA bill quick, easy and headache-free. Don’t let past due payments pile up and threaten your service. Take control of your account today!
