How to Pay Your Potomac Edison Bill in West Virginia

Paying your Potomac Edison electric bill in West Virginia is easy with several convenient options. As a Potomac Edison customer, you want to make sure your payment is received on time each month to avoid late fees or service interruption. Read on to learn about the various ways you can pay your Potomac Edison electric bill.

Online Bill Pay

The fastest and most convenient way to pay your Potomac Edison bill is online through the Potomac Edison website. To pay online you first need to set up an online account on the Potomac Edison website. Once your account is created you can log in anytime to view your current bill and make a payment.

Online payments can be made directly from your bank account, or with a debit/credit card. Paying directly from your bank account is free, while a service fee applies for debit/credit card payments. Setting up automatic monthly payments from your bank account is also an option to make paying your bill effortless each month.

Pay by Phone

Another fast option is to pay your Potomac Edison bill over the phone using the automated payment system To make a payment by phone, call 1-800-686-0011 and follow the prompts You’ll need to enter your 10-digit account number and billing zip code.

Phone payments can be made with your bank account, debit/credit card, or electronic check. Just like online payments, a service fee applies to debit/credit card transactions.

Pay by Mail

If you prefer to mail in a payment, send your check or money order payable to Potomac Edison to:

Potomac EdisonPO Box 3615Akron, OH 44309-3615

Be sure to include the payment stub from your bill, and allow 7-10 days for your mailed payment to reach the payment center. Mailed payments received after the due date are considered late.

Authorized Payment Locations

For cash payments, visit an authorized payment location near you. Potomac Edison has partnered with payment services like Western Union, CheckFreePay, MoneyGram, and others to offer in-person payment options.

Bring your bill with you to make a cash, check, or money order payment. Many payment locations also allow you to make debit/credit card payments for a small service fee. Visit the Potomac Edison website or call customer service to find authorized payment locations in your area.

24/7 KUBRA EZ-Pay

KUBRA EZ-Pay is a 24/7 automated phone payment service that offers a quick way to pay your bill. To use KUBRA EZ-Pay, call 1-877-204-2207 and follow the voice prompts to make your payment. You’ll need your 10-digit account number along with your billing zip code.

KUBRA EZ-Pay accepts payments from your bank account, debit/credit card, or electronic check. As with other debit/credit card transactions, fees apply based on the amount of your payment.

Budget Billing

If you want to make your monthly power bill more predictable, consider Potomac Edison’s budget billing plan. With budget billing, your payments are averaged out over 12 months to create a consistent monthly payment amount. This helps avoid big swings in your bill from seasonal changes in usage.

To be eligible for budget billing, you need at least 12 months of billing history at your current address. You must also have a zero balance on your account. Contact Potomac Edison customer service to enroll in budget billing.

Payment Assistance Programs

If you are struggling to keep up with your power bills, Potomac Edison offers assistance programs like bill payment plans, assistance funds, and low-income discounts. To find out if you qualify for a bill assistance program, contact a Potomac Edison customer service representative for a review of available options.

Getting help with your electric bill allows you to maintain service while managing payments through these assistance programs. Potomac Edison wants to help customers who may need some extra support paying their power bill.

Avoid Late Fees and Disconnection

Be sure to pay your Potomac Edison bill by the due date each month to avoid late payment fees. If your bill becomes severely past due, your service could be disconnected for nonpayment.

Disconnection can happen as soon as 10 days after the due date if payment is not received. Once disconnected, you must pay the full past due amount plus a reconnection fee to restore service. Avoid these extra fees and hassles by keeping your account current.

Set Up Alerts and Reminders

Potomac Edison offers both email and text alerts to remind you when your bill is ready and the due date is approaching. Setting up automated alerts ensures you never miss a bill payment due date.

You can also opt for paperless billing when you go green with Potomac Edison’s free eBill program. Going paperless means you’ll receive an email when your new bill is ready to view and pay online. Removing paper bills from your routine makes it easier to stay on top of payments.

What to Do if You Miss a Payment

If you happen to miss a payment due date, contact Potomac Edison right away to discuss your options. Depending on your payment history, you may be eligible for an active installment plan to catch up on past due amounts over time. An installment plan helps you avoid disconnection by making payments more manageable.

As soon as you realize your payment will be late, reach out to Potomac Edison so they can work with you. Ignoring past due notices will only result in additional late fees, penalty amounts, and increased risk of service interruption.

Stay in Touch with Potomac Edison

As a Potomac Edison customer, maintaining open communication with the utility is the best way to prevent payment issues from occurring. Update Potomac Edison any time your contact information changes so they can reach you about billing or service needs.

If you have questions about your bill or are dealing with financial hardship, Potomac Edison’s customer service team is there to help. Reach them by phone at 1-800-686-0011 during normal business hours or access your account online anytime.

Paying your Potomac Edison electric bill on time every month is essential to keeping your service flowing. Evaluate the payment options to choose the best bill pay method for your needs. And be proactive in communicating with Potomac Edison to handle any payment difficulties before disconnection occurs. Consistent power relies on consistent bill payment.