Simplifying Bill Pay for Pueblo West Metro Customers

Paying your water bill should be simple and straightforward. However many customers of Pueblo West Metro in Colorado can find the process confusing and time-consuming. In this article, I’ll explain the ins and outs of paying your Pueblo West Metro water bill online so you can get it done quickly and avoid late fees.

Overview of Pueblo West Metro

First a quick overview of Pueblo West Metro. This water provider serves around 30000 residents in the Pueblo West area of Colorado. It’s been around since 1969 and gets its water from surface sources like the Twin Lakes Reservoir, Arkansas River, and Pueblo Reservoir.

As the sole provider of water for the region, it’s important for Pueblo West Metro customers to pay their bills promptly each month Late or missed payments can result in service interruptions

How to Pay Your Pueblo West Metro Bill Online

Pueblo West Metro makes paying your bill online simple – once you have an account set up. Here are the steps:

1. Set up an Online Account

First, you’ll need to set up an online account on the Pueblo West Metro website.

  • Go to and click on “Register Now” under the login fields.

  • Enter your account number, email address, and create a password.

  • You’ll receive a confirmation email to activate your account.

2. Log In to Your Account

You can pay your bill online at any time after setting up your account.

3. Pay Your Bill

With your account open, paying your bill takes just a few clicks.

  • From your account dashboard, click on “Pay Now”

  • Enter your 6-digit customer number and 6-digit account number from your paper bill.

  • Select your payment method – credit card or e-check.

  • Enter your payment info and click “Pay Bills”.

And that’s it – your payment will be processed instantly. You’ll receive an email confirmation that your bill has been paid.

Setting Up Auto Pay

While the steps above work for one-time payments, setting up auto pay can make your life even easier. With auto pay, your bill is deducted from your account automatically each month.

To set up auto pay:

  • Log in to your Pueblo West Metro online account.

  • Click on “My Profile” in the top menu.

  • Select the “Auto Pay” tab.

  • Check the box to enable auto pay and enter your payment method details.

  • Choose the day each month that you want your bill paid.

That’s all there is to it. Each month on the date you selected, your bill will automatically be paid from your credit card or bank account. One less thing to remember!

Paying Without an Online Account

If you don’t want to set up an online account, you can still pay your Pueblo West Metro bill online without one.

  • Go to and click “Pay Without Logging In”

  • Enter your 6-digit customer number and account number.

  • Select your payment method and enter the details.

  • Click “Pay Bills”.

This is great for making a one-time payment. But for convenience, the online account with auto pay can’t be beat.

Paying by Phone

You can also pay your Pueblo West Metro bill over the phone with a credit/debit card by calling 719-584-0250. However, this does come with a $1.95 fee per transaction so online payments are recommended if possible.

Avoid Late Fees

One key benefit of paying your Pueblo West Metro bill online – avoiding late fees. Payments are due by the 15th of each month. If your payment is not received on time, you’ll incur the following:

  • $15 late fee if not received by the 21st
  • $50 fee if your water is shut off for nonpayment

Paying online means never missing that 15th of the month deadline, especially if you have auto pay setup. This ensures your water service continues uninterrupted.

Payment Support Options

If you have questions or issues with paying your Pueblo West Metro bill online, customer service can help. Reach out to them via:

The customer service team can walk you through setting up your online account, establishing auto pay, and troubleshoot any payment issues.

Switching to Paperless Billing

While we’re talking about online accounts – you can also go paperless with Pueblo West Metro. This allows you to receive and view bills electronically rather than through the mail.

To go paperless:

  • Log in to your online account
  • Click on “My Profile”
  • Select the “Paperless Billing” tab
  • Check the box to enable paperless billing

You’ll get an email each month letting you know when your new bill is ready to view. This saves paper and makes it easier to monitor water usage.

Moving In or Out?

If you’re establishing new service with Pueblo West Metro when moving in, you can set up your account online. Or if you’re moving out, you can close your account online as well.

  • Go to
  • Click on “Start New Service” or “Stop Service”
  • Enter your contact and address details to initiate or close your account

This helps ensure smooth transition of your account when changing residences.

Manage All Aspects of Your Account Online

As you can see, Pueblo West Metro’s online account allows you to manage the full spectrum of your water service:

  • Pay bills immediately or setup auto pay
  • View monthly usage and charges
  • Go paperless with electronic billing
  • Start/stop service when moving

Taking advantage of the online options saves time and gives you greater control over your account. Plus it removes the hassle of mailing payments and tracking due dates.

So if you find paying your Pueblo West Metro bill frustrating or confusing, consider setting up the online account with auto pay. It provides convenience and peace of mind knowing your bill is always paid on time.

Pueblo West Metro Bill Pay

Pay in-person

Pay in person at 20 W. Palmer Lake Dr. (map) with credit/debit cards, cash, check, or money orders Monday through Friday from 8 a.m. to 5 p.m., excluding holidays.

For your convenience, a drive-up dropbox is available at our offices at 20 W. Palmer Lake Dr. (map).

Call toll free 888-351-4679 to make payments over the phone.

Use Pueblo West Waters online payment portal to pay your water bill.

Customers may set up automatic billing to pay your water on time every month. Customers must fill out authorization forms to set up, update or cancel automatic billing.

  • Water Billing

    Email the Department Physical Address 20 W Palmer Lake Drive Pueblo West, CO 81007 Mailing Address P.O. Box 7299 Pueblo West, CO 81007 Phone: 719.547.5000 Directory

Higher water bills concern Pueblo West customers


What is the phone number for Pueblo West Metro water emergency?

If this is an emergency, please call 719-543-2217.

Where does Pueblo West get water from?

The water is stored in and released from Twin Lakes on a demand basis, and flows down the Arkansas River to Pueblo Reservoir. From the Reservoir the water is pumped to the Water Treatment Plant, processed and then pumped into the distribution system.

Is Pueblo West a city?

As a special district form of government, Pueblo West exists to provide services in an unincorporated portion of Pueblo County and is not considered a city.

Where can I pay my Arlington water bill?

Cash, check or money order payments and other water inquiries can be made at Arlington Water customer care locations at 101 W. Abram Street and 1100 SW Green Oak Boulevard, Monday-Friday, 8 a.m.-5 p.m.

What is a service line in Pueblo?

A service line is the pipe connecting each residence to the water main located in the street or alley. It is believed that lead service lines in Pueblo’s service area comprise a very small percentage of the 40,000-plus customer connections in the system.

How do I make a payment at Pueblo West Metro?

You can create a new account on the Pueblo West Metro website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account . Want to pay without an account? You can make a one-time payment without creating an account.

Does pueblo water have a billing update?

To better serve you, our valued customer, and to help pave the way for future growth in the city, Pueblo Water updated its billing procedures. With this update, your monthly bill due date may have changed. Changes in Pueblo Water’s billing cycles began on Oct. 1, 2023.

What happens if I don’t pay my pueblo water bill?

Please be advised that if you are renting a property Pueblo Water will need consent from the owner before starting Budget Billing. If your service has been discontinued for non-payment of your bill, your account may be removed from Budget Billing and the account will be ineligible to participate in the Budget Billing program for one (1) year.

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