Simplifying Bill Pay with RCN Customer Service

Paying bills can be a hassle Between due dates, late fees, and keeping track of accounts, it’s easy to get overwhelmed That’s why RCN’s customer service makes paying your bill as easy as possible. In this article, we’ll walk through how RCN’s customer service helps customers pay their bill conveniently through multiple payment options, account management tools, and exceptional support.

Overview of RCN Bill Pay

RCN offers several ways to pay your bill so you can choose the method that works best for you. Options include:

• Online – Pay instantly on MyRCN with a credit/debit card or electronic check. You can also set up automatic payments.

• Phone – Call RCN customer service at 1-800-RING-RCN (1-800-746-4726) and pay with a card or check.

• Mail – Send a check or money order to the payment address on your bill.

• In person – Visit an RCN payment location to pay with cash, check or money order

• RCN app – Download the app and pay conveniently from your mobile device

No matter how you decide to pay, RCN makes sure the process is quick, easy, and secure. Plus, their website and app allow you to manage payments alongside your other account details.

Paying Your Bill Online

Paying online at MyRCN is one of the most popular options, and for good reason. With MyRCN, you can:

• Pay instantly – Make one-time payments by credit/debit card or e-check. Your payment is processed right away.

• Set up AutoPay – Set up recurring payments from your card or bank account so your bill gets paid automatically each month.

• View payment history – See your past payments and any pending payments scheduled through AutoPay.

• Manage payment methods – Store card/account info to use for future payments. Add, update, or remove payment methods as needed.

• Get receipts – Access and download receipts for tax purposes or personal records.

• Avoid late fees – Pay by the due date shown in MyRCN to avoid any late payment fees.

• Get account alerts – Opt in to receive email or text alerts when your bill is ready, payment is due, payment successful, and more.

Paying on MyRCN is fast, convenient, and lets you stay on top of your account. You can pay on your computer, phone, or tablet anytime.

Paying by Phone

In addition to online payments, RCN customer service offers payment by phone. Simply call 1-800-RING-RCN (1-800-746-4726) and select the “Pay My Bill” option. RCN representatives are available 24/7 to take your payment over the phone.

When paying by phone, have the following information ready:

• RCN account number
• Service address
• Payment amount
• Credit/debit card or checking account information

After providing the required payment details, the agent will process your payment and email a confirmation receipt. Payments made by phone are typically processed right away so your account balance is updated instantly.

Paying by Mail

If you prefer paying by check or money order, you can mail your payment to the address listed on your RCN bill.

To pay by mail:

• Write your RCN account number on the check or money order.
• Make the check or money order payable to RCN.
• Mail your payment at least 5-7 business days before the due date to ensure on-time delivery.
• Use the return payment envelope included with your bill or send to the payment address listed on your statement.

Mailed payments take longer to process so make sure to send your check well in advance of the due date. RCN does not recommend paying by mail if your bill is past due since delayed delivery could cause late fees.

Paying in Person

For cash payments, RCN has authorized payment locations you can visit in person. Agents can take cash, check, or money order payments on the spot. Find a nearby payment location by entering your ZIP code.

To pay at a payment location:

• Bring your RCN bill or have your account number handy.
• Inform the agent you want to make an RCN payment.
• Provide cash, check, or money order for the payment amount due.
• Get a receipt as proof of payment.

In-person payments allow you to pay with cash while avoiding mail delays. This is a great option if you need proof of payment right away.

Paying with the RCN App

RCN also offers a free mobile app for Android and iOS. With the RCN app, you can easily:

• Review your account balance
• View recent bills
• Make one-time payments
• Set up AutoPay
• Report service issues
• And more!

The RCN app makes managing your account convenient whether you’re at home or on the go. Payments through the app are fast and secure using your stored payment method.

Account Management with RCN Customer Service

In addition to flexible payment options, RCN also provides account management tools to give customers control. On MyRCN and the RCN app, you can:

• Update personal info – Change your name, phone number, email, and other account details if needed.

• Change plans – Upgrade or downgrade your services based on your needs.

• Pause service – Temporarily suspend service if you’ll be away from home for an extended time.

• Add users – Give family members access to make payments and manage the account.

• Check usage – View data usage for internet plans to avoid overages.

• Set preferences – Opt out of paperless billing, auto pay, paper checks, and more.

• Communicate with RCN – Get support through live chat, community forums, and contact forms.

RCN empowers customers to self-manage so you always have control over your services and billing. Agents are also available 24/7 if you need additional support.

Exceptional Customer Support

In addition to the various payment and account management options, RCN also provides stellar customer service and support:

• 24/7 support – Experienced agents are available by phone or online chat anytime you need help.

• Quick issue resolution – Technical issues and billing questions get promptly resolved by knowledgeable reps.

• Service guarantees – If standards aren’t met, RCN provides credit on your account.

• Community support – Get help from RCN customers and experts in the community forums.

• Special assistance – Additional support options are available for customers with disabilities.

• Service appointment tools – Schedule technician visits, confirm arrival times, and receive status updates.

• Simple resources – FAQs, how-to videos, user guides, and other tools help you self-solve issues.

RCN strives to deliver exceptional experiences so customers have the best possible support. Problems get handled quickly and efficiently thanks to RCN’s stellar service.

Paying your RCN bill is quick, easy, and stress-free thanks to the variety of payment methods, account management options, and excellent customer support. Customers appreciate the flexibility and convenience RCN provides through MyRCN, phone payments, authorized payment locations, and the RCN app. Combined with proactive account tools and helpful service agents, RCN ensures customers have a positive billing and service experience.