How to Pay Your Rolla Municipal Utilities Bill

Rolla Municipal Utilities (RMU) provides electricity and water services to residents and businesses in Rolla, Missouri. As an RMU customer, you receive monthly utility bills for your electric and water usage. Paying your RMU bill on time each month ensures uninterrupted service. Here are some tips on how to pay your RMU bill conveniently:

Review Your Bill

RMU bills are sent out monthly, so expect to receive one around the same time each month Carefully review the charges on your bill to make sure they look accurate based on your usage Your bill will show separate charges for electric and water services.

The bill will list important dates like when payment is due and when late fees apply after the due date RMU bills are due within 34 days for residential customers and 24 days for commercial customers

If anything looks incorrect or you have questions, contact RMU customer service right away to get it addressed before the payment deadline.

Payment Options

RMU offers several payment options to choose from to pay your utility bill:

• Online – Payments can be made on RMU’s website using the PayOnline system. You can pay by credit/debit card or e-check.

• Phone – Call RMU at 573-364-1572 during business hours to pay over the phone using a card or checking account.

• Mail – Detach the payment stub from your paper bill and mail it with a check or money order. Use the remittance envelope provided.

• In Person – Bring your bill to the RMU office at 102 W 9th Street in Rolla to pay in person with cash, check, or card.

• Drop Box – RMU has a drive-up drop box to drop off payments after hours. Do not deposit cash.

• Auto Pay – Sign up for automatic monthly payments from your bank account.

Choose the option that is most convenient for you each month. RMU does not charge any fees for paying your bill.

Pay Online

Paying online through PayOnline is the quickest and easiest way to pay your RMU bill. You can pay anytime from your computer or mobile device.

To get started, you will first need to register for an account on PayOnline using your RMU account number. Once registered, you can securely store payment information to use each month.

PayOnline accepts Visa, MasterCard, Discover, American Express, and e-checks. You will receive an email confirmation with your payment details after the transaction is completed.

Pay by Phone

Call RMU at 573-364-1572 during regular business hours to speak with a customer service representative and pay your bill over the phone.

Have your RMU account number handy when you call. The representative can take a card payment or electronic check payment over the phone and provide you with a confirmation number.

Pay by Mail

To pay your RMU bill by mail, simply detach the payment slip from the bottom of your paper bill statement. Fill in the payment amount on the slip.

Put the payment slip and check or money order in the pre-addressed return envelope provided with your bill. Make sure to allow 3-5 days for standard mail delivery time so your payment arrives by the due date.

Write your RMU account number on your check or money order and make it payable to Rolla Municipal Utilities. Do not send cash in the mail.

Pay In Person

You can pay your RMU bill in person at the RMU business office located at:

102 W 9th Street
Rolla, MO 65402

The office is open Monday – Friday from 8am to 5pm, except on major holidays.

When paying in person, you can pay by cash, check, money order, or credit/debit card. Be sure to have your RMU account number. Let the representative know you are there to make a bill payment.

Use the Drop Box

For after hours payments, RMU has a 24/7 drive-up drop box located outside its office building. To use the drop box to pay your bill:

• Put your payment slip and check or money order in an envelope. Do not deposit cash.
• Write your RMU account number on the check or money order.
• Seal the envelope and deposit it into the drop box slot.

Avoid placing an envelope into the drop box on your bill’s due date in case it isn’t emptied until the next business day. Give yourself an extra day cushion.

Sign Up for Auto Pay

For hassle-free bill payment, enroll in RMU’s automatic payment program. This authorizes RMU to automatically withdraw your bill amount from your bank account each month on the due date.

To enroll, complete RMU’s auto pay authorization form. You will need to provide your RMU account number, bank name, routing number, and account number.

There are no fees from RMU for auto pay. You still receive a bill each month for your records. On the due date, the amount due is automatically deducted from your bank account.

Late Payments and Disconnection

If you are unable to pay your RMU bill by the due date, a late fee will apply. Accounts past due for 34 days (residential) or 24 days (commercial) are subject to disconnection.

If you anticipate having trouble paying on time, contact RMU immediately to discuss payment plan options and avoid disconnection. Do not ignore past due notices.

If service is disconnected, you will have to pay the past due amount plus a reconnection fee to restore service. Avoid expensive disconnections by keeping your RMU account current.

Payment Assistance Programs

If you are struggling financially and unable to cover your full RMU bill, payment assistance programs are available in Rolla to help qualified applicants:

• Salvation Army – 573-341-3135
• MOCA – 573-364-8696
• GRACE – 573-368-5577
• Division of Family Services – 573-368-2340

Contact one of these organizations to learn more about utility bill assistance options and eligibility guidelines for assistance.

Moving? Final Bills

If you are moving out of your home or transferring service, request a final meter reading from RMU a few days before your move date. This will allow RMU to calculate a final bill and any deposit refunds you may be owed.

Provide RMU with a forwarding address to mail your final bill and any overpayment refunds after service is disconnected.

Pay your final RMU bill promptly by your move-out date to avoid any collections actions being reported on your credit history.

RMU Customer Service

If you ever have questions about your RMU bill amount, due date, payment options, or account status, RMU’s customer service team is ready to help:

• Email: [email protected]
• Phone: 573-364-1572
• In person: 102 W 9th Street, Rolla, MO

Contact RMU immediately if your bill seems inaccurate or if you will have trouble paying on time. RMU can explain your charges, offer payment plans, and provide reminders about payment assistance programs available in the community.