How to Pay Your Bill with Russell County Water Authority

Having access to clean reliable water service is vital for every home and business. As a customer of Russell County Water Authority (RCWA) it’s important to understand your water bill and know the various payment options available. This comprehensive guide will walk you through key details about RCWA billing and the easy ways to pay your water bill on time.

About Russell County Water Authority

Russell County Water Authority is a public water company that serves people and businesses in Phenix City, Alabama, and nearby areas with water. They are dedicated to providing excellent water services in a way that is safe, quick, and inexpensive.

RCWA serves over 15,000 water accounts across their distribution system, which includes over 300 miles of water mains, tanks and pump stations. As a public utility, their priority is on meeting community water needs.

Understanding Your RCWA Water Bill

Your monthly RCWA bill contains important details on your water usage and charges. Key items to review:

  • Account number, service address, meter number
  • Billing period – number of days covered
  • Previous and current meter readings – your water use in gallons
  • Base facility charge
  • Water usage charge – rate per 1,000 gallons used
  • Fees for water meter, tank maintenance, etc.
  • Taxes and surcharges
  • Total current charges and amount due
  • Due date for payment

By carefully reading each bill, you can keep track of how much water your home uses and make changes as needed.

Ways to Pay Your RCWA Water Bill

RCWA offers their customers multiple options to pay their water bill in a way that fits their needs

Pay Online

The fastest payment method is through RCWA’s online bill pay system at You can pay by credit/debit card or e-check. A convenience fee applies to card payments.

Pay by Phone

Call 1-855-748-6066 anytime to use RCWA’s automated pay-by-phone system. Have your account number ready and pay via credit/debit card.

Pay by Mail

Mail a check or money order made out to RCWA with your payment stub to

Russell County Water Authority
4109 Sandfort Rd
Phenix City, AL 36869

Please allow 7-10 business days for mailed payments to process.

Pay in Person

Visit the RCWA office in Phenix City during business hours to pay your bill in cash, check, or card.

Automatic Bank Draft

Sign up through RCWA to have your water bill amount automatically drafted from your bank account each month.

Budget Billing

RCWA offers levelized Budget Billing to even out bills and make water costs more predictable. Contact RCWA to enroll.

Payment Assistance

Customers struggling to pay their water bill should ask RCWA about possible financial assistance programs or extended payment plan options.

Avoid Late Fees and Disconnection

Pay your RCWA water bill by the stated due date to avoid late fees being applied. If your account becomes past due, your water service could be disconnected. To prevent service interruptions:

  • Contact RCWA immediately if you get a disconnection notice to set up payment arrangements
  • Make a partial payment to demonstrate your intent to pay
  • Look into utility bill assistance programs if eligible
  • Set bill reminders to pay on time every month

Let RCWA know right away if you have a medical condition requiring uninterrupted water service. Shutoffs only occur Monday-Thursday.

Enroll in Helpful RCWA Programs

Take advantage of RCWA member programs like paperless e-billing and automatic bank draft to make bill payment fast and easy. Monitoring your water use through their online account portal can also help manage costs.

Contact Customer Service With Questions

RCWA’s customer service team is available to help with any billing or payment questions at 334-297-3393 or through They can explain charges, make payment plans for struggling customers, and more. Paying your water utility bill on time is hassle-free with RCWA’s payment options tailored to your needs.

Russell County Water Authority Bill Pay

Payments On Our New Site:

You must process your payment all the way in order for it to be credited to your account. Your payment will be complete when you get a CONFIRMATION NUMBER. Please make sure you are doing this correctly in order to avoid disconnection.

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