You have to pay your electric bill every month, but it doesn’t have to be a chore. The online payment system for the city of Salem, Virginia has made it easy and quick to pay your electric bill. We will show you everything you need to know to pay your Salem electric bill online in this big guide.
An Overview of Salem Electric Service
The city of Salem provides electric service to residents and businesses located within the Salem city limits. They have over 14000 customers that receive electric bills each month. The electric rates are based on a tiered structure with rates going up progressively as you use more electricity. The more you conserve energy, the less you’ll pay per kilowatt-hour.
Salem offers both residential and commercial electric service The electric department coordinates meter reading, billing, and customer service You can view the current Salem electric rates on the utility billing page of their website.
Why Pay Your Electric Bill Online?
Paying your electric bill online with the city of Salem provides many benefits
-
Don’t wait for the mail to arrive or drive downtown to pay in person—it’s quick and easy. Pay instantly online 24/7.
-
Check your billing history—log in to see old electric bills and see how much electricity you’ve been using over time.
-
Set up automatic payments – schedule recurring payments from your bank account so your bill gets paid automatically each month. One less thing to remember!
-
Access account online – check your balance, view current charges, and see payment due dates.
-
Receive paperless billing – reduce clutter and go green by opting out of mailed paper bills.
-
Pay immediately – pay last-minute without late fees if you forgot your due date.
How to Pay Your Salem Electric Bill Online
Ready to start paying your electric bill online? Here are step-by-step instructions:
-
Go to the Online Payments page on the city of Salem website.
-
Click on the link for Utility Bills. This will direct you to the online payment portal.
-
If paying for the first time, click “New users register here” to set up your online account. Provide your Salem electric account number, name, email address, and create a secure password.
-
For subsequent logins, simply enter your email and password. Then click “Log In”.
-
Your electric account dashboard will display. Click “Pay Bill” to make a one-time payment.
-
Enter your payment amount and submit. You can pay by credit card, debit card or e-check.
-
To enroll in auto-pay, click on “My Profile” and then “Recurring Payments”. Enter your bank account information to set up automatic monthly payments.
-
Review your electric usage by clicking “My Usage”. See charts of your daily electric consumption.
That’s it! By setting up your online account, paying your Salem electric bill takes just minutes each month.
Alternative Ways to Pay Your Electric Bill
If you prefer not to pay online, Salem offers other payment options:
-
Mail your payment to: City of Salem PO Box 869, Salem, VA 24153
-
Pay in person at the Salem Civic Center: 1001 Roanoke Blvd, Salem, VA
-
Set up monthly bank draft payments – download form from utility billing site
-
Pay by phone 24/7 via automated system – call 540-375-3026
-
Drop off payment at the drive-thru window behind the civic center
No matter which method you choose, your payment will apply immediately to your electric account once received.
What to Do if You Can’t Pay Your Electric Bill
If you’re struggling to pay your electric bill, contact Salem Electric immediately to discuss payment plan options and avoid service disconnection. They offer flexible payment arrangements for customers facing financial hardship.
You may also qualify for energy assistance funds administered by the Social Services department in Salem. They provide help paying electric bills through programs like Low Income Home Energy Assistance Program (LIHEAP). Check their website or call for eligibility requirements.
Use Salem’s Online System for All Your Utility Bills
The Salem online billing system allows you to pay your water and sewer bills electronically as well. Sign up once and then manage billing for all your Salem utilities from one convenient dashboard.
No more writing checks each month or making multiple trips downtown to pay in person. Go paperless and maximize efficiency by paying your Salem electric, water, and sewer bills online.
As you can see, Salem offers a user-friendly online system to simplify paying your monthly electric bill. Sign up for an account today to review your electric usage, monitor billing history, set up recurring payments, receive paperless billing, and more. Pay in seconds online or via the Salem mobile app for on-the-go convenience.
Managing your electric account digitally allows flexibility and control over your billing and payments. Pay your bill from home in your pajamas or even when traveling. If you have any questions about setting up your online account, Salem’s customer support team is ready to assist. Contact them at 540-375-3026 or [email protected].
Standard Monthly Charges (Residential)
HGAL – the city bills water usage in hundreds of gallons. Example: Usage of 25 = 2,500 gallons.
KWH – the city bills electric usage in kilowatt-hours, a unit of energy equal to 1 kilowatt of power used for 1 hour.
Electric – summarized monthly current charges total includes: Base fee of $8.25 Energy usage at $.1075/KWH Power Cost Adjustment at $.006291/KWH (Rates effective July 2022 subject to change)
Water – summarized monthly current charges total includes:
- Base fee of $13.51 • First 5,000 gallons at $.0058/gallon • 5,001 to 10,000 at $.00604/gallon
- 10,001 to 75,000 at $.00651/gallon
- 75,001 to 1,000,000 at $.00684/gallon
- 1,000,001 + at $.00406/gallon (Rates effective January 2021 subject to change)
Sewer – summarized monthly current charges total includes: Base fee of $22.70 Water usage at $.00539/gallon (Rates effective January 2021 subject to change)
Toter Fee – tote allowance and trash pick-up at $10/month
Connection Fee – one-time $10 charge per service to turn services on or to change the utility account customer name.
NSF Fee – $40 insufficient funds fee charged for return check processing.
Occupancy Fee – one-time $30 charge for Building Inspections to review the safety of the dwelling. The resident must contact Building Inspections to schedule an appointment.
Penalty – $5 charge per service for non-payment or if payment is received after the bill due date.
Reconnection Fee – $25 to turn services on if disconnected for non-payment.
Security Deposit – $250 charge for renters (includes mobile home lot rental). The security deposit will be applied to the final bill upon vacating the property and any remaining balance will be due/any credit balance refunded. Security deposits may also be refunded after 24 consecutive months of timely payments.
-
Building Inspections
Physical Address 21 South Bruffey Street Salem, VA 24153 21 South Bruffey Street Salem VA 24153 Directions Phone: 540-375-3036 Fax: 540-375-4042
Inspection Requests
Phone: 540-375-3037
Hours
Monday through Friday 8 am to 4 pm
Hours for Inspectors
Monday through Friday 7 am to 4 pm Directory
REO SPEEDWAGON 03.26.2024 SALEM, VA
Does Salem have a utility billing office?
Our office is proud to serve the City of Salem citizens while producing more than 14,000 utility bills per month. These may include any combination of electric, water, sewer, totes, and/or dumpster charges. We coordinate with the City utility departments and meter services to provide clear and accurate billing.
How do I pay my city of Salem utility bill?
With our free Automatic Bill Payment service, you can have your City of Salem utility bill paid automatically from any participating Bank, Savings and Loan, or Credit Union account. No check to write. No postage to pay. No more monthly trips to pay your bills in person.
Does Salem have electricity?
The City of Salem owns and operates its own electricity distribution system. The Electric Department was established in 1892. It purchases energy wholesale from American Electric Power (AEP).
How do I pay child support in Salem Virginia?
Visit the Virginia Department of Social Services website for details on child support payments. Real Estate and Personal Property Bills This service offered through the City of Salem Treasurer’s Office allows citizens to pay Real Estate and Personal Property Bills online. Salem Circuit Court